James has been finding the session s…
James has been finding the session s very useful enabling him to improve his performance.

Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
James has been finding the session s very useful enabling him to improve his performance.
My daughter has had only 3 sessions with her Cluey tutor, and she feels more confident in class
Couldn't be happier with the support given with how they choose the right tutors for my kid, to the support given with payment plans. one very happy yr12 student and one happy parent.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Stay away from them - This tutoring service is simply unprofessional with systemic failures and the worst experience I had with an education service provider! This has been a terrible and an expensive experience of dealing with money hungry service that does not care for its customers or it’s reputation. I employed Cluey to provide math tutoring for my child and Cluey failed on 4 occasions to provide homework after each of the sessions. Homework is crucial in cementing the knowledge and that is why one employs a tutor so that they can explain to you next time what it is that you had difficulty with during your homework. I contacted Cluey on numerous occasions after the first incident, however they were short staffed (almost always) and I waited on the phone for an hour without success. And They do not have a call back service. I called following week when there was no homework yet again and this time was told they will do something about it and contact the tutor. When I said how am I going to be compensated for this major failure on their part they told me that they do not issue refunds and that it is not major failure(!).This kept on reoccurring! How is that not a major failure - they did not deliver fully on their tutoring service?? Their website, however, does state that it is their legal obligation to refund money in this kind of situation. What is most annoying is that when I cancelled further tutoring for my child I still have not received a refund even though I gave them plenty of warning and they take money in advance of the session. Also they have a lot of 1 star reviews with very similar issues that they just don’t want to resolve. I have contacted Department of Fair Trading and Australian Tutoring Association and the latter told me that Cluey has been on their radar for similar reasons as mine and that they will be taking my complaint further.
I was looking for an online tutor for my son and came across Cluet tutoring based in NZ. The sales people contacted me and offered a cheaper deal which was $47 per session for the first 2 weeks. I was told by the sales team member Hayden that if the tutoring wasn't a good fit then I clould cancel straight after the first session.I did try to cancel after the first session but my call was immediately directed to an automated service with options to log into your online account or speak to someone so I wanted to speak to someone and the line just went dead after 3 rings. I tried a number of times with the sales number and the support number but the line just rings and hangs up after 3 rings.My next step was to use their chat bot messaging service which doesn't assist and says that it will get a representative to communicate with you. Then you just get an automated message saying to cancel online. I went to our online account which doesn't allow you to cancel after your first session. After days of not getting anywhere we decided to just finish the trial and be done with it and still try to cancel online to no avail. but they were still taking money out of our account and I can't stop them. I wrote on the chat bot and finally got someone to explain the situation to and they immediately blocked our login to our account and continued to take money @$90 per session AUD. We didnt even have any way to finish the trial lessons that we paid for or the future lessons that they continued to deduct money for but blocked our account. After more efforts to contact them (and still trying) the full amount they have deducted is $647.18 AUD. From an original trial offer for 2 weeks @ 2 lessons a week that we could not cancel which should have been $188. We were unable to even take the fourth lesson as we were blocked. More attempts to contact them on the chatbot messages I threatened to tell the consumer affairs. They returned 4 payments of $90 only. This business is a scam. They do offer tutoring but lock people in with a fake trial that you are unable to cancel after the first session and unable to call the sales line again. There are no support lines available. The phone support number disconnects after a few rings. There is no email. only a chatbot which just directs you back to the website. Once they have your phone number, you seem to get blocked. I have reported them to the NZ consumer protection
I would not recommend using this service. I clearly articulated our learning program requirements upfront and none of them were met - instead a universal program for a child without neurodiversity was given. I have also been charged for sessions that they have cancelled on the day and received no refunds to date. I have cancelled the service and they are still trying to allocate a new tutor to my child and charge me even though I have evidence from them that they received my cancellation request. Such a disappointing experience and service especially given the premium fees they charge compared to other tutoring services.
Stopped calling when told we initially went with another company, then very swiftly put things into place when we decided Cluey as better suited to my child with ADHD. They swapped tutors manually to those tutors with most experience with ADHD without me asking, as the very helpful lady on the phone listened carefully to our needs and my child’s difficulties. So far, very pleased with how the term has been going. Alissa, you were amazing to take extra time to ensure we had a good fit!
1. Tutor had technical issues. 2. Tutor couldn't tell me what happens when there's a technical issue. Also couldn't give me a contact number for Cluey to resolve. 3. Session was delayed by 20 minutes. We agreed to continue with the session as the tutor would give us a full hour due to her technical difficulties. However, the session was cut short and we were disconnected before the hour was up. 4. Walked into the session and my daughter was visibly upset, tears streaming down face. Tutor had no Clue! 5. Impossible to reach a human to resolve my issues. Still waiting to hear from someone. 6. Requested recording of session. Funny enough, the recording doesn’t show the tutor nor can you hear any of the tutor in the session. Overall a really bad experience, especially for a child who doesn’t have the confidence in Maths. DO NOT recommend this company.
Please do not apply. This is a fraud app. They do not pick your phone. They have so many technical issues. They are not approachable and have no customer service. I paid for sessions and did not receive any session. Their website does not work and I tried to reach them and no answer. They do not fix issues. Please give me a call Cluey people if you are reading this.
I've had a billing issue with Cluey learning since June 7. I've have called and Ieft messages. No-one has called me to discuss this issue. Everytime I call no-one is available to talk to me but someone will call me back in 24 hrs. This has happened continuously since the 07 June. How many times should I go through this cycle before I should take my experience to the media.... you are happy to over bill me but cant provide a statement of accounts..... today is the 18 July... am on the phone on hold 19min and the phone drops out...... no call back from Cluey I call again ans start the process alll over again.......
Good price but the service is very generic & no progress is really made. We found we were better off getting an in-person tutor from another company. The sales pitch promises a lot more than we got.
Very unhappy. I spent 45 minutes being sold a lie before joining. This company should not be allowed to operate. We were set to join our first session and were having technical problems. We were then told for the first time that Cluey is not compatible with Ipads or mobile devices. This was the first time we were hearing this. We do not have any other devices in the house for the kids to use. The tech help person was pretending not to hear me say "we need to cancel and get a full refund as this was not explained" I could hear him, and all the background noise but he was pretending so "hello... hello" I said, "i can hear your dog barking so I know you can hear me. He then offered no help (I guess that's how scammers work of course) No way to reach the mobile of the woman who sold it to me. I have put a block on my credit card, and made sure that no other passwords are the same as I used to log into their portal. I wish I'd read reviews before joining. Terrible
Cluey has been a fantastic resource to build confidence in my HSC year. The way homework is set is great and the way the lessons are structured is wonderful.
As everyone else said, we signed up for the cheap trial after seeing their advertisement and were assured that we could cancel if we don't like it. Once they have your credit card details, the steal a hefty amount off your credit card. The worst part is that Cluey is based in the Philippines but they lie and say it's based in Sydney, so you're not even protected by Australian consumer laws. You have to just report the funds stolen and get your back to issue a new credit card. All the positive reviews are fake reviews written by their Philippines employees and not by real parents. Don't fall for this foreign scam run by Filipinos. Also, the girl who took the tutoring session was a teenager, not the qualified teacher they promise you you're getting when you hand over your credit card. As for their platform, it looks like it was made 20 years ago. It's old, clunky and badly designed.
The tutors are amazing, very friendly, and approachable. I appreciate the system that allows parents to track their child's progress and view video recordings later on.
A total scam, they charged me 190, then proceeded to charge me another 47 three times! They wont pick up their call and won’t also reply. It’s a SCAM!
Great program - was worried about not being able to cancel or put on hold if I needed to, after reading reviews, but everything was fair and upfront. My daughter LOVED her tutors - English (Bridget - Scottish teacher) and Stephanie for Math ... we got the program to assist with making sure our 10 year old was ready for mainstream school after 3 years of home-schooling. I wish we'd started it earlier - as it's a great one on one way to learn and home-schooling kids should definitely give it a go. The feedback and reports at the end of each lesson is also really good. Two thumbs up - definitely recommend.
They called me and told me into setting up a payment for the trial lesson. I confirmed several times whether the payment will be confirmed before being processed. The salesperson told me there will be a 40 dollar payment for the first few lessons. After sending the welcoming email, she then told me I was charged. I wasn't even notified of the payment. What's worse is that I was charged NZD 190 in total!!!!! After this nonsense, I couldnt reach her or ANYONE by calling back nor could I get any confirmation email of the payment!!!! This is a total SCAM!
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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