Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
I’m glad I’ve been reading some reviews and others have experienced a similar problem with mine, I cancelled a lesson a week in advance I misunderstood that the lesson was online. Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial.
Antonina is my child’s tutor and has been great at getting him to come out of his shell and participate.
Great experience for my son. He is learning a lot.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Worst company to deal with . When signing up quite happy to take phone calls and speak , wasn’t the program I signed up for, no flexibility and wanting push rather than cancelling a session to re book.Now refusing pay what is owed to me .Worst company to deal with and very poor service . Quite happy to hide behind keyboards and avoid talking to paying customers .
It's very hard to communicate poor service
My daughter is year 10 and finding keeping up in class much easier. The Tutor is very good at explaining things and provides extra tools to help with understanding. Also being able to have tutor at home is easier to manage.
Cluey has been amazing since the very first call to enroll. They asked questions to ensure they understood my childs' needs, and assigned tutors to him who specify in his difficulties. The support team readily helped me out when I had technical issues. The tutors themselves are friendly, patient, and encouraging and make sure my son understands everything and reviews it with him to ensure he hasn't forgotten what he learnt previously. We are currently doing one maths session a week, and one English session the other week, swapping fortnightly... but if i had the money I would sign up for an extra weekly lesson so he gets 1 english and 1 maths lesson each week.
My 8 year old enjoyed the lessons, didn’t complain once and the little things extra that were sent in the mail really helped.
I do not recommend parents using this service. 1. Customer service hard to get hold of 2. Before I decided which service I want to choose for my daughter, they kept calling my mobile, try to get me to sign up. it feels like the hardcore sales being very very pushy. I felt harassed.
The start was a little shaky with some miscommunication about tutoring staff but since we have a consistent tutor now there have been leaps and bounds in my daughters learning! Thoroughly impressed.
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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