Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
I read some of the negative reviews and was a bit concerned but the Learning Advisor persuaded me to try it and i have to say everything with that internet portal went smoothly. It was easy to navigate and everything I tried to do such as rescheduling lessons, and choosing a budget plan worked perfectly. Would wholeheartedly recommend it.
According to my child, the tutors at Cluey have helped her understand many topics in various subjects. She can now see herself as competitive, which has significantly boosted her self-confidence.
I've been using Cluey for my son’s math and English tutoring for three weeks now, and it's been a positive experience. The personalized approach and engaging tutors really help him grasp the concepts better. I’m already seeing improvements in his understanding and confidence. Overall, I’m quite happy with the service!
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
I love cluey learning, my daughter started with different tutor online but I could tell she wasn't feeling comfortable. I searched online and found cluey and registered my daughter with them, her maths teacher rung me that my daughters maths was below average. She started with cluey last year and at the end of last year my daughter was the top of her class on their maths her teacher send us an email how happy she was with my daughters maths I shared with her that she took an online tutoring. Thank you Cluey tutors
a bit expensive but good service and well organised.
I've been really impressed with the professionalism of Cluey Learning. From the moment I submitted an expression of interest I was followed up really quickly and provided with lots of great information to aid in my decision making. My daughter has just started Year 7 and I've been concerned that it was going to be a 'baptism of fire' after having spent the latter half of year 6 'home schooling' - and I use the term schooling 'loosely' as it was very hard to enforce when my husband and I were both working full time. Cluey have been great, the tutors are really qualified and lovely. My daughter is really enjoying her sessions, which was a surprise to me as I thought she would think they were a chore. She likes the structure and the level of comfort she gets from knowing there is someone she can speak to one on one. I'm really impressed with their whole system and the process of onboarding. Thank you!
Please don’t sign up with Cluey. They are an absolute scam and Are unreliable and you cannot connect with them at all. They continuously text me to say Our was cancelled or change etc. And then when I made other plans for my daughter they phoned me that day to see if she was going to be attending her session and then I said I was text that it was cancelled. They said oh okay well will let this go. This one cancelled this one time but you’ll be charged next time even though they were the ones he said it wascancelled in the first place. I’m trying to contact them right now but cannot get onto them at all in any way shape or form. They are not worth the trouble.
Cluey Learning are giving confidence to my 8.5yr old with great one on one sessions, easy to use online portal.
My daughter has had a big improvement in Maths and English thanks to Cluey Learning and she has become more confident with her answers instead of doubting herself.
My son very happy to work with teacher
My son struggles with concentration and has the diagnosis of dyslexia & ADHD. The tutors at Cluey do such a great job! My son loves his sessions, & most importantly his confidence is improving.
I was new to tutoring. Cluey spoke to me in detail about how it worked and offered me a trial. Loved it instantly. My daughter loves both tutors (English and math) and is enjoying it. I love the hub, the fact I receive detailed texts and emails with reviews of her sessions and feedback. It’s working so well. It is expensive but I’m saying definitely worth it and the support is excellent. Threat system.
My son is year 2. He has tutoring with Theo for English. He like Theo and excited to study with him every Thursday. Thank you so much for all your help.
All interactions with Cluey have exceeded my expectations. Any questions are addressed promptly. The report following the session is a great way to understand what was covered in the session and the children are also able to provide their feedback on the session. Tutors change the curriculum as needed to ensure the child is continually learning.
Cluey learning is a scam. Please don't go with them. Yesterday I paid money for one session. When I checked my card, I found out that they charged for two sessions. I called so many times, asked for support and just got voice that first i have to login to Cluey Hub. But problem that couldn't even login to Cluey Hub at all. This morning they said to me link, they said that I can join session with tutor through the link, but the link is doesn't work. And it's no refund. I have to block my card, so they can stop to take money from my account. Terrible experience. I didn't get any service and it's no refund. Please don't go with them.
I was signed up on a trial for 2 lessons for my son. We decided to go in a different direction but now they keep charging me. Phone number is useless no matter what options you select you end up with “go to the Cluey learning hub” and they hang up. Because we were on a trial we don’t have full portal access, no chat help and we can’t manage the account. So it seems now that I have a choice between paying them forever or driving to their Sydney office
Used to work there as a tutor. Its as bad as all the reviews say. The other reviews from tutors say its a minimum wage job but its actually below minimum wage as they don't pay the casual adjustment or superannuation. Yeah, its not legal what theyre doing and theyll be fined and forced to repay the unpaid wages to tutors when they eventually go to court over it. They mainly hire people from India and Phillippines and not Australians. Tutors are treated vry badly. Worse thing is tutors get fined by Cluey if they get sick and miss a lesson. Again not legal.
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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