Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs.
Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
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Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.4
270
100%
-0.3
● Low
3.4 / 5 overall
=
270 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.0▼ 0.3
12-month avg
3.3
All-time
3.4
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
6
Sep 24
3.4
10
Oct 24
3.5
8
Nov 24
3.3
6
Dec 24
—
0
Jan 25
2.7
3
Feb 25
3.3
7
Mar 25
2.9
10
Apr 25
3.9
7
May 25
1.8
8
Jun 25
3.5
14
Jul 25
4.5
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
Top praiseof 165 positive reviews
Customer service16%
26 mentions
Easy to use15%
25 mentions
Helpful support10%
16 mentions
Friendly staff7%
12 mentions
“Great service”
On “Customer service” · Jun 27, 2025
Top complaintsof 99 negative reviews
Customer service53%
52 mentions
Cancellation40%
40 mentions
Refund25%
25 mentions
Payment issues23%
23 mentions
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
On “Customer service” · Jun 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
Overall rating and review count for this company and similar companies
Continuity when needed most taken by Cluey. Use another tutor company
Prior to today, I would of ranted and raved about what a great service they provide. How flexible and available and caring and passionate their tutors are. They advertise that they expertly match students to teachers, yet my daughter is now in her HSC year and they say no, cant have either of those tutors. One of her tutors she has been working with since 2020 and now they advise that her tutors are not "approved". This is after investing significant money and time and the student and tutor building relationships. When the student is in the critical part of their learning CLUEY decide that the tutors are no longer approved. DISGRACEFUL. I hope they change their mind and I can delete this review. If they dont, I hope this helps another parent who struggles to find the money to best help their child and this parent finds a different company that will enable continuity of learning with the same tutor. To find a new tutor because of your change in mind on who is approved when just starting year 12 is shameful Cluey
Super engaged.
My son was not open to the idea of tutoring in person. His anxiety with maths was causing him to withdraw in school, since starting with clues he is already becoming more confident and engaging more in his maths classes
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We have found Cluey's virtual classroom very convenient. My son has aspirations for a career in a maths orientated occupation. Half way through year 10 now, we are wanting to ensure he is prepared for year 11 and the HSC.
The tutor we have is amazing. But everything else is beyond appalling. It is impossible to talk to a human being regarding technical or financial issues. That is, unless you give them a bad review and then they try to resolve the issue. But even then, it becomes problematic, and it becomes obvious that management is dishonest. In my case they have helped themselves to my credit card, as I have ‘paid’ for far more sessions than have been completed.
I had a bad time trying to get one of my grandsons to link in with Cluey for his first tutorial. Despite multiple phone calls and emails seeking help, we could not get help from a human being and went around in an AI generated loop of unhelpfulness.
I then gave them a bad review and they responded and seemed to resolve the issue. They even promised a free tutorial to make up for the one they did not provide sufficient help for. This did not happen; in fact it looks like they have double dipped into my credit card.
Before I became aware of the overcharging, I thought things were going well and my grandson likes his tutor. So, I then decided to get my second grandson tuition. But once again things rapidly went wrong even though they took my money. They have not responded to phone calls or emails, and we just do the AI loop-the-loop.
So, I will now report this to Consumer Protection.
Do not use this company. Taken money and I have no access to any system. Been calling, emailing, messaging with not a single reply for 3 days. Have not had 1 session yet but they are taking weekly payments I did not authorise or sign up for. Total scam.
Appalling service, only gave 1 star as I had to select one. The tutor we had for our son for half a session was fine, besides that there was no positives to take away. Only thing they done right was take out payments. I spent over 3 hours on hold, was hung up on 6 times. Only way I got to talk to someone was to enrol a fake child. They were happy to call for new clients but ignored a paying customer. When we did speak to a real person we cancelled our session, I was still charged for this. The person we spoke to didn't know the customer support number, the email address online bounced back advising it has been unmonitored since February 2023. I spent 2 hours on hold today to get a fund and to cancel all upcoming sessions. I still haven't received any replies from the multiple emails I sent to the Administration email, which was the only email address I could find that didn't bounce back.
Rubbish company.
I had tuition on Thursday 11th July but it was not done. This is because:
I got in my Cluey Hub at 5:30pm. and waited around 10 mins for my tutor. As she didn’t come, I contacted cluey Live Chat.
It was a slow response, so I tried calling, and no one was answering. I told them on the live chat, they said my tutor came, so when I refreshed my page, I saw my tutor, I spoke to her, but she couldn’t hear me, and she mentioned that she will disconnect it and that I will do the same.
It's 5:45pm. When I go back, after it has been loading for a long time, it shows “Still waiting for the tutor”. So, I waited for a bit and refreshed my page again. After that, I opened it again, but it was not letting me go into my session.
I called for a technical issue, and they sent me a link for a cluey live chat. I told them my problem, and they said If I would like to reschedule, I said yes." They didn’t get back to me, so I tried calling from my number, but they didn’t answer, so I tried with another phone, and they answered asap.
My dad further spoke to them, the worker named "Ronald." But they have said that the technical support will call my dad, when the technical support called my dad, they were blaming that there is a problem from my side in a rude way, when my dad was clarifying him, but then he cut the call. We called back so many times, but no one answered.
Everything was recorded, and I have proof for everything.
But overall, I want my Thursday 11th July session to be refunded (NOT CREDITED) because I am stopping with Cluey.
If you view my complaint history, you could see it has been emailed about these issues many times, but still not solved. From this, I am behind in my education, from your fault. I am in year 12, and I need to do my HSC. Can the Cluey boss/manager come to my school and explain why I am behind on my maths studies?
NO BECUASE THE OWNER IS A COWARD
I wanted to stop my lesson from: MON, 12 AUG 2024, but they cancelled all the lesson, even for the 5 lessons that I have paid. Total of $350. I told them I still wanted to attend my lessons as I emailed them before they cancelled all my sessions. They mentioned, "Sorry we didn't see your email, so we cancelled all your lessons."
They agreed to refund $350 stated by Gladys, but 1 day later, they said they would refund $280. I asked why, and they were full-on arguing and not replying to my question. I told them to send my invoices, but they didn't, but they cut the line. Now they have me blocked. The worker's name was Marilou.
They are all SCAM, when you have a good tutor, they will take them away and replace it with a bad one. The tutors don't show up, and the company never notifies you. And I won't agree to refund your money.
And if this is not solved, I will take legal action against you at any cost.
I have a list of complaints, but they did NOT get back to me.
Cluey company is a scam.
Engaing, quality tutor - would like more communication options
My daughter seems to be engaging really well with her tutor and is enthusiastic about her sessions.
I've enjoyed our experience except for the fact that all communication to cluey has to be done via chat boxes on the hub - I would really prefer there was a phone number where we can easily connect with a person for when unexpected issues occur. Most especially because I am not home when my daughter is booked and she is not confident with her typing skills yet.
At first I had some hesitations in enrolling my son as I preferred individual face-to-face tutoring services. However after a few sessions, I realized that there really isn't that much difference at all. Sessions are conducted via videoconferencing and they make use of interactive learning support tools such as whiteboards. Sessions are also recorded so kids can play back the recording to review what they have learned and as a parent, you also get a chance to validate their learning. All in all, I think that this type of online tutoring is even better than the traditional face-to-face sessions. So yes, I highly recommend this service!
Cluey has been a brilliant experience and choice for my family, it’s simple to use, efficient and has been a great tool for us.
I wish there was more reliability among some of the tutors, however we have had a good experience so far.
Very disappointed with requesting tutor change. Current tutor allocated had description with limited information to gauge Year 11 Maths Methods teaching skills. There is no review from other parents on the tutor performance.
I am still waiting for a tutor change. Had been on email exchanges for the last 4 days and still no resolution.
I don't recommend this tutoring. I have enough fund in my account but always receive payment failure messages, as well they cancel the lesson on the day of the class. The tutors are getting changed very often.
Please rethink before you enroll your child.
We had a good experience with Cluey, the tutors are knowledgeable and work well with kids. The online platform and the session feedbacks are quite useful.
My daughter really likes her tutor and is learning a lot from her. She struggles with learning and school in general, and her tutor has made great connections with her. We have moved times just to keep this same tutor.
My daughter just loves her tutor with Cluey, makes her feel like she can achieve anything and helps with what she’s really struggling with and my daughter doesn’t feel like it’s just a chore! love the feedback at the end of each session , would highly recommended giving Cluey a go!!
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs.
Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
