So far so good
So far so good. We’ve only had three sessions so far. The tutors have been good with my daughter and helped to put her at ease. She is learning and embedding what they are teaching her.

Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
So far so good. We’ve only had three sessions so far. The tutors have been good with my daughter and helped to put her at ease. She is learning and embedding what they are teaching her.
I worked as a tutor for Cluey for about 2 years. I was able to help a few students which I am very proud of. I think due to financial pressures Cluey ramped up its exploitation of employees. Eg In one session, the internet connection kept cutting out so eventually I told the student this was a waste of both of our times. I ended the session. That was counted as unforgivable by Cluey. I had previously bent over backwards to purchase books, dvds etc to get my head around the text my students were studying. This apparently counted for nothing as far as Cluey was concerned.
My son now understands how to solve algebra based questions as he's been struggling with it for quite some time now, 10/10 would recommend if your child or you are struggling with a subject in school!
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Cluey learning is impossible to contact to make changes. We phone and get directed to a 'hub' which we are unable to access or the phone just hangs up. Really frustrating.
Cluey has been an easy and engaging experience. My initial consultation was positive with all my needs respected and met. My son's Tutor has always been punctual and receptive to his immediate needs. We also receive reminder texts on the day of the tutoring and a followup progress report shortly after the session too.
I was so worried about my ADHD son and when I first talked to Cluey Learning I thought he couldn't possibly benefit from online tutoring but I was wrong. He finds the online environment very secure and safe and the constant interaction keeps him engaged and he loves it. Cluey has tutors who specialise in students with learning issues and they're brilliant!
Super helpful and really listened to our needs
My son is really engaged and excited to do Maths again!
From initial enquiry to delivery of tutoring, the staff are polite, respectful and knowledgeable about the issues my daughter struggles with. Her tutor is patient and understanding and my daughter perseveres with challenging topics because she’s having fun. This is a fantastic program and I highly recommend giving Cluey a try.
My son loves Cluey 1-1 tutoring services. The tutors also focus on what his weaknesses is and how he can improve better. It's been an amazing journey so far
My daughter worked as a tutor here. They take advantage of the tutors by paying them minimum wage, but Cluey charges the parents of the students top dollar. Most tutors are inexperienced university students and they get no training or support from Cluey. They can't even call Cluey or get hold of them if they get sick. Cluey has constant IT issues so it looks like the tutor or student didn't show up even though they are both waiting but it won't connect them. She was really stressed out by the IT issues and not getting paid when students cancel. Most tutors last only 2 months. They need to learn to pay their tutors or they won't have any left.
My son has for the last 8 week had Maths tuition with Cluey, Our tutors changed every 2 weeks which is very disruptive and once we had to change the tutor as he didn't know the work. I was told lies by thee sales rep (colin- Irish accent) that the initial trial was $38 , they ended up at $ 45 , and i was also told that you could stop at any time ( now i am told there is a penalty) when i say told - i couldn't actually talk to any one , but was in a phone loop which ended when there was no further appropriate prompts. I encourage anyone with similar complaints to contact fairtrading.nsw.gov.au. accc.gov.au/ choice.com.au/
I am so disappointed, we have been trying to contact the company with issues and all phone calls lead to an automated voice that tells us to go on our Cluey hub!!! I would if they had given us full access to it, we can’t get onto Cluey Hub to see all our links that’s why we are calling. Just keeps going around in circles. Sooo frustrated
My son has done the first three lessons with Cluey and he found the tutor very helpful and the resources and practice exercises a great tool to keep learning outside the lesson. As a parent, I found the system easy to use and access to learn more about how he is going week by week. Overall, I am very satisfied with Cluey Learning.
Scammers! Avoid at all costs. Will take your non-refundable money. Run by a call centre overseas. Links and passwords don’t work. Will keep you on the phone in an automated loop. This is not an Australian business. Beware!
I started using Cluey Learning 3 years ago. If there was an issue you spoke to a person and it was resolved. People have now been replaced by an automated call system that sends you on a loop directed to their Hub. The Cluey Learning Hub is not capable of thinking independently and can't resolve complex issues and neither can the online chat system. If you have dealt with Australia Post's automated call system recently, this is how Cluey Learning functions now. So if you enjoy dealing with Australia Post you will love calling Cluey Learning and going on a continual loop when all you really need is to speak to a person and achieve a good resolution. Cluey Learning also owes me at least 6 tutoring lessons that had to be cancelled due to the tutor being unavailable. Cluey is happy to debit the account 2 weeks prior to designated lesson but takes months and/or weeks to credit the account. Some credits have still not hit the account from the beginning of this year. Numerous emails and texts messages to Cluey Learning and the Accounts Dept go nowhere. For the 3 years at Cluey Learning my request has always been for a skilled teacher to tutor my child, if that teacher is unavailable don't assign me a Uni student that I have not agreed on and expect me to pay for Cluey Learnings lack of resources. Is 3 years not enough to get it right? Cluey Learning tutors do not offer any support in between tutoring sessions. Other Tutoring Services offer students the ability to email their tutors in between tutoring sessions regarding assessments, exams and homework, Cluey Learning does not allow you to contact your tutor outside your tutoring time slot. If you email the tutor via the Hub it is either disregarded or not passed onto the tutor. It would seem that Cluey Learning's primary objective is to increase their profits at the expense of educating the leaders of tomorrow. I cancelled my enrolment today via the Cluey Hub as I do not support this tutoring platform. If you want to build your child's confidence or excel in a particular subject do yourself a favour and look somewhere else.
I recently cancelled Cluey with my son. Very disappointed with current customer service experience. Never able to connect to anyone or talk to anyone. Appointed tutor always last minute not available and my son forced to pair someone he doesn’t even know. I lost my faith in Cluey with their support to children’s education.
Our son has very specific troubles in English expression, and the Cluey tutor has made great efforts to tailor the tuition to our needs.
It's early days for our Granddaughter with Math & English with Cluey but already we can see a difference in her confidence with these two subjects & herself.
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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