The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“the order came in a very short time and the service was very good thank you zariyab”
“Moreover, the company has no customer service number—you cannot connect with a human being there”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.4 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 |
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
The coffee cup folded in half when I attempted to remove it from my vehicle, spilling scalding, hot coffee all over my left hand and the seat of my truck! Simply a horrible experience, I will never ever go back to this place!!!!!!!!!
I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I live in New Jersey, and when I tried to order coffee online using my gift card, the website indicated that the company doesn’t deliver to my address. When I contacted the company, I was told that I needed to use the gift card at a physical company location. However, the company is California-based, and has no East Coast locations. There was no statement or warning provided by The Coffee Bean company indicating that they didn’t ship to New Jersey. Moreover, the company has no customer service number—you cannot connect with a human being there. You can only email with them, and the email responses I received basically told me, in a fake polite manner, “go eff yourself.”
Absolutely the worst customer service. Great drink but good luck if you have any issue.
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 51% are 1–2★.
extremely dissatisfied with online store order ordered four cans each can delivered was dented each can was dented in a different place did not order dented cans was not informed dented cans would be delivered was not asked if i wanted dented cans was not given a choice cbtl emailed an apology but neither compensation nor resolution wrote they hoped i would order in the future will not order again will not step into storefront never again
I have patronized this local store, near my doctors office, three times in the last week. I liked their herbal iced teas. But today, I realized that a phishing PayPal email transaction (fraudulent one!), arose from the Jollibee corporation The Coffee Bean & Tea leaf! When I tried to download their app for points and coupons, my iPhone advised me NOT TO PROCEED. I didn’t, but tried logging in through the website. I reported this to the local store but the drive up girl said I needed the app for their 50% off on Mondays after 12:00. Her eyes got big when I told her of my experience! I asked her for their corporate headquarters phone number. She didn’t know it; but it’s in California. What a nightmare! This corporation is all over the internet for how its website had been hacked. I can’t even reach the company to talk to a human. Hackers are everywhere, but I don’t need to patronize this company any longer.
I have been waiting for almost 6 months for a bag of coffee I ordered and paid for. Can't speak with anyone, just emails telling you they will send a tracking number and a coupon and never follow through. How does a business stay in business. My my book, you stole from me. Why? I was a customer for over 4 years, but never again. Plenty of coffee company's out there. My emailing has been going on since February with a gal Jessica C. So dissatisfied and I know a little bit about sales, I've been in the business for over 25 years. I am leaving this review for my Mother. Sent another email tonight, guess I'll wait and see if they will make this right.
I wonder if those who run this company even care about customer reviews? Sadly, I love their Vanilla Ceylon tea but they are always sold out, along with many other brands. How do they stay in business? And I can't find an 800 number to call them and I emailed them my concern and of course I've gotten no response.
I visited The Coffee Bean at the Vegas airport. Ordered a large x-hot chair tea. Gave the cashier a $50 she gave me change for a $20 and refused giving me change.
I bought $80 worth of coffee from their website coffeebean.com, and they sent me outdated coffee. They dont have a phone # to call, they only have a form to fill out on their website in order to contact them. I have filled out this form at least 8 times in the last month, I have included all of the required information like the order number, and my contact phone and email. There is an auto-reply email sent to me each time saying that a customer relations specialist will be contacting me. NO ONE EVER CONTACTS ME!! Its been a month and a half now, Such bad business
Customer service is unavailable to assist in simple things such as checking gift card balances. Followed instructions when prompted and was given a message to go to the website. Nobody was there to answer questions regarding my gift card balance. They said to write a request and wait for a reply. Really ?!?! Isn't there a better system to retrieve gift card balances than this ? I still haven't received an answer regarding how much is left on my gift card.
Dead insects in the food - the waiter did not care, and seemed angry when I told her. I didn’t get apologies or discount, but had to pay the full amount. The food was not served at the same time, so the food was getting cold, while waiting at the rest. The food was crazy expensive, and really low quality.
Coffee tasted burnt, customer service was horrible, talked to me like I was dumb, complained about having to toast my bagel, couldn’t make hot coffee flavors iced and were mad when I asked. They either need better training or new employees. Take the short walk to Starbucks. 100% do not recommend.
The customer service is HORRIBLE at COFFEE BEAN, not friendly, don't acknowledge customers, they definitely could use some training on customer service, and of few of them are rude especially ALEX, I enjoy the product but can't say the same for CUSTOMER SERVICE !!!!!!!
The customer service does not answer they’ve had the outgoing message due to Covid they’re not answering their calls yet Starbucks is answering their calls all along you sign up for their program yet you don’t get points when you go into the restaurant they say the computers work half the time customer service doesn’t send you an email response back very poor way of doing business they shouldn’t have incentives when they don’t honor them I added 10.00 it’s not showing up I was charged on my cc
Its been a week since I've informed Coffee Bean about their filty dirty bathrooms on La Palma n Walker, n still no response u would think they would be concern especially knowing about Covid
My family and I have several Coffee Bean gift cards. Two of my family members wanted to give their money to me because they know I (used to) like Coffee Bean. I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts. They shut down those accounts and zeroed out the gift card balances. They would not return the money even after all the cardholders asked for the money back. They confiscated about $59 of gift card money from us. California law states that the value on a gift card belongs to the beneficiary, not to the issuer, so I don't see why they think they can confiscate the gift card funds, but it's just me against them. After weeks of emails with customer service, they will only return the money if we provide receipts for the gift cards, which we don't have because most of the cards were gifts. I strongly advise avoiding Coffee Bean--but especially their gift cards. I hope you consider my experience--where Coffee Bean steals our money and demands a receipt to use our gift cards--before buying a Coffee Bean gift card or giving them any of your business.
Fraud. I could not redeem the gift card online that I received for my birthday. There is no one to answer the phones and no one replies to support requests. They have literally stolen the money of myself and family member who bought the gift card. It has all the hallmarks of a scam. This company is a fraud. Steer clear.
This review is for coffeebean.com web store. I purchased around 7 pounds of whole coffee bean from the webstore over thanksgiving, including the expensive Jamaica blue mountain which costs 25 dollars for a half pound(I wrote a review on the JBM on Coffebean.com but was blocked by the company and never posted). I received the beans around December 7th. I drink coffee like water and I don't really pay much attention on how it tastes unless it tastes super bad. After drinking these beans for a couple of days, I felt strange that my coffee tasted plain and watery. I use a super automatic machine so it could not be a brewing problem. I also realized my kitchen no longer has that "coffee aroma" when I brew, and I am surprised how good my lobby smelled downstairs when I walk past that coffee vending machine even with my mask on. Then I realized all the beans I received are roasted between April and June, therefore the freshest Beans I got was Roasted almost half a year ago! I understand due to the sale I shouldn't be asking for the beans to be roasted someday, but half a year go??? This is not acceptable, especially I am ordering directly from the company website, not purchasing from a supermarket or amazon where they might have beans sitting on the shelves for a while. I could only wonder does "The Coffee Bean & Tea Leaf" roast their own beans on a regular basis or does the company just purchase their inventory twice a year. Will Never Purchase from them again.
Absolute WORST -- W O R S T -- online retail vendor we have EVER dealt with. The website is a joke. Oftentimes the available inventory is "sold out". There is ZERO customer service. No phone #. Only email, & who knows how long you will wait for that response. They discontinued the "chat" option because it was so poorly handled that even they just gave up on it. Great capsule product, but we gave up for no other reason that HORRENDOUS customer service "trying" to be an online customer.
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
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