The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“the order came in a very short time and the service was very good thank you zariyab”
“Moreover, the company has no customer service number—you cannot connect with a human being there”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.4 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 |
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
Always been a fan of their strong coffee that makes me stay awake and focus more on my study. The place was well lit amd perfect for meetings and group sessions. The service was great too and their staff were very approcheable. All in all, it was a great experience. So, if you are looking for a place to relax or hangout with your friends CBTL is the best place to be.
Great coffee and Apple pie. But why give us a plastic stirred for the coffee when we don't take sugar.
Cozy,quite , good light.Great for reading , working or chit chat.And loved the Cappuccino.Good priced nice tasting coffee and snacks .Friendly service.
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 51% are 1–2★.
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
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