Wish the coffee wasn't that hot at…
Wish the coffee wasn't that hot at Anson branch...

The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“the order came in a very short time and the service was very good thank you zariyab”
“Moreover, the company has no customer service number—you cannot connect with a human being there”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.4 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 |
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
Wish the coffee wasn't that hot at Anson branch...
Harry Reid Airport LV, NV The coffee was alright, the service was really poor. The lady ringing me up literally didn’t even look at me while taking my order and acted as if I was interrupting her conversation with her co-worker. I paid over 7 dollars for the coffee! Lol. I do know all about another coworkers new girlfriend and how the person taking my order thinks she’s really ugly. So if you’re out there “J”, sorry about that all my best on your new relationship.
Just your average café, offered products are not that unique compared to other coffee shops
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 51% are 1–2★.
My friend and I patronised CBTL (Tampines 1) today in the morning. We hopped on the weekdays breakfast deal (2 sets for $10) and experienced few moments of confusion with the staff who attended to us. In this breakfast deal, we simply requested for an iced version of our lattes (originally hot). Based on how they were toggling the POS, we believe they are new to their roles and the cashier needed help to find the right option to press on the POS. However, after a few attempts, we witnessed that her colleague explicitly exclaimed “i don’t know this s*** man”. We understand the situation given that it may be their first few shifts at the job and that they are still getting used to the fast paced bartending environment. However, we feel that they could have handled their roles more professionally especially when CBTL is a favourite hangout place for many. Nevertheless, we ended up being overcharged because the cashier accidentally misunderstood our request for iced lattes (for 2 different beverage types all together) and after much deliberation, we enquired about it. Eventually, it was addressed and we were refunded. However, we were also displeased with the waiting time for our breakfast sets as customers who came after us and who also ordered the same item deal, got it first before us. However, we were pleased with the supervisor i/c for that shift who kindly presented us with a sliced chocolate mousse cake for his end of the service recovery. Thank you and we hope for a smoother purchasing process from CBTL T1 in the near future!
Just had a coffee latte at the airport in Colombo, Sri Lanka. My wife said hers had NO taste at all and I thought there was a faint taste of coffee in mine. It was hot and drinkable but NOT coffee as we would like to drink. Even the dreadfull Starbucks makes a better cup - I'm sorry to say! Perhaps we were unlucky and the next punter had a better cup? But perhaps we shouldn't drink coffee in Sri Lanka? Hope you have a better coffee where ever you are.
I want to give this company 5 stars, just because they make the effort to help people trying to get a no-sugar option. However, in practice I have ordered items that ended up tasting watered down or just plain bad. It's still worth going, just know you can't count on the people making the drinks to know what it tastes like. (If they did, I would never have gotten what they served me) Hopefully you will find something you like.
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
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