the order came in a very short time and…
the order came in a very short time and the service was very good thank you zariyab

The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“the order came in a very short time and the service was very good thank you zariyab”
“Moreover, the company has no customer service number—you cannot connect with a human being there”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.4 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 |
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
the order came in a very short time and the service was very good thank you zariyab
Really like this Coffee Chain. They have many locations in Southern California, and offer different choices from Starbucks. I really like the hot tea lattes, something you can't really get at Starbucks. The only issue is they are limited geographically, so you have to live or visit in very specific areas. Very good mobile ordering and overall friendly staff. Only complaint is their app, everytime they do a update I lose my login.
Mid Valley - I wanted to order a birthday cake (Straits) for Saturday , 1/7 but it being a public holiday (29/6) and the bakery was closed, Nadhiyah (not sure how to spell her name), the Asst Manager told me she would contact me the next day to update if my order was possible. Based on my past experiences with other cafes, I would have to call them to check my order but Nadhiyah, true to her word, contacted me to confirm my order. When I went to collect the cake, the place was buzzing with customers, but still she was very polite and efficiently passed me the cake. Two days later, I went for a drink and she recognized me and asked how the cake was. It was truly a delight to see how her PR skills were so genuinely displayed. I would appreciate the management forward my comments to her and at the same time, give her a word of praise. Hard working and courteous staff deserved to be complimented especially by their employers. Thank you.
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 51% are 1–2★.
I visited the cbtl outlet in Amritsar which is near Golden temple. I was extremely happy and delighted to see the service and quality of the restaurant. Special mention to Nisha who made a fabulous customised coffee for me and my wife. Keep it up Nisha. Your coffee was even better than Delhi Sameer New Delhi
I have always been so happy with my experience is at this coffee bean & tea leaf. The vanilla frappuccino and coffee cake are all great!
I'm not surprised at all that they're closing many of their stores permanently, not only due to their being bought out by Jollibee Foods, but they've been grossly mismanaged for years, allowing homeless persons to bath in their restrooms and never implementing any safeguards for paying customers. Their coffee is far superior than Starbucks and it's a sad shame they've fallen by the wayside because of glaringly inept management running the business into the ground.
The best Chai teas on the planet
They definitely have way better coffee than the other brand. Iced Americano is my daily necessity and they can provide me the strongest coffee for a commercial coffee shop. I do not need to add extra shots of espresso because every drop of their coffee is excellent. For me, their regular coffee is equal to the other brand's Americano plus two additional shots of espresso. It keeps me awake and sane the whole day so it makes me come back to them as often as possible.
A more relax, earth tone environment compare to Starbucks (dark and crowded like 16 century bar) with less "meeting" or "group discussion" people around you. more sitting area with more (social) distance without seeing each other's screen. Good beverage, of course, especially on their double shot espresso and their smoothie (two that I enjoy)
I would like to compliment Ms Huda from The Coffee bean at Parkway Parade. She served with excellence on 26/01/2020. 1. My Vanilla latte was not hot as I would have preferred it to be and she heated it up upon request with a warm and enthusiastic smile. 2. I misplaced and lost my card after buying my three breakfast meals. I got another card and she helped me to make the necessary arrangements to transfer the rest of my points into the new card. She was patient and served with a smile. She was warm and positive. Great job !!!
Whenever I need my coffee, CBTL is always the number one option. It provides the best coffee within our area in my opinion and the also offer a wide variety of food and dessert. And what I like the most is they provide a Wi-Fi access which I need for my work. The ambiance of the store is also good! Definitely an experience!
My experiences with CBTL all have been very warm and just felt like I was home. Their food, tea (ahh, their tea) and coffee are awesome.
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
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