Is Coffee Supplies Direct a legitimate company?
Yes, Coffee Supplies Direct is a legitimate company with numerous positive reviews, boasting a high rating of 5/5 from real customers who appreciate their competitive prices and prompt delivery.

Coffee Supplies Direct is an online retailer specializing in a wide range of tea and coffee supplies. The company offers an extensive selection of products, including coffee pods, instant coffee, whole coffee beans, specialty teas, and hot chocolate, catering to both individual consumers and businesses looking for quality beverage solutions. With a commitment to customer satisfaction, Coffee Supplies Direct provides next day delivery to most UK postcodes for orders over £60, ensuring timely service for its customers. The company targets coffee and tea enthusiasts, as well as businesses such as cafés and restaurants, seeking reliable and diverse beverage options. With a strong emphasis on quality, Coffee Supplies Direct sources products from reputable brands, offering customers a convenient online shopping experience. With competitive pricing and a user-friendly website, the company aims to meet the needs of its growing customer base.
Coffee Supplies Direct enjoys a strong reputation among consumers, with many praising the speedy delivery and excellent service. Reviewers frequently highlight the quick dispatch of orders, often receiving their coffee within 24 hours, and appreciate the competitive pricing compared to larger retailers like Amazon.
The quality of the coffee also garners positive remarks, with many customers expressing satisfaction with the taste and selection available. However, a few negative experiences emerge, particularly regarding faulty products and challenges with customer support when seeking refunds for damaged items. Despite these isolated complaints, the overwhelming majority of feedback reflects a positive sentiment towards the company's efficiency and product offerings. Overall, Coffee Supplies Direct is viewed favorably by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 116 |
| Oct 24 | 4.9 | 368 |
| Nov 24 | 4.9 | 354 |
| Dec 24 | 4.7 | 54 |
| Jan 25 | 4.8 | 59 |
| Feb 25 | 3.8 | 10 |
| Mar 25 | 4.3 | 10 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 4 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 5.0 | 8 |
| Aug 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service at very competitive prices and promptly delivered…”
“No problem with ordering or delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Coffee Supplies Direct is #1 of 5 on overall rating in this group.
500 reviews of Coffee Supplies Direct. Filter by what matters to you.
Over a year ago
Great service at very competitive prices and promptly delivered…..a total no-fuss experience
Over a year ago
I ordered a coffee where product was faulty- the bags were damaged. I have send 2 images. But 9 coffee bags were damaged. Customer support told me to go to manufacturing with all the 9 images. Sorry t... See more
Over a year ago
Very fast delivery and delicious coffee. Bonus - Not more expensive than Amazon & a UK company
Quick answers to the questions people ask most.
Yes, Coffee Supplies Direct is a legitimate company with numerous positive reviews, boasting a high rating of 5/5 from real customers who appreciate their competitive prices and prompt delivery.
No, Coffee Supplies Direct is not a scam. The company has verified reviews showcasing a consistent pattern of customer satisfaction regarding product quality and delivery.
Coffee Supplies Direct specializes in a variety of coffee products, including coffee pods and beans, with customers praising the quality and taste of their offerings.
Coffee Supplies Direct accepts a range of payment methods, ensuring a smooth transaction process for all customers, as noted in multiple positive reviews.
Customer support at Coffee Supplies Direct is responsive and helpful, with many customers highlighting their effective communication regarding queries and concerns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great service at very competitive prices and promptly delivered…..a total no-fuss experience
I ordered a coffee where product was faulty- the bags were damaged. I have send 2 images. But 9 coffee bags were damaged. Customer support told me to go to manufacturing with all the 9 images. Sorry to say such bad customer service arguing about 12 pounds for 3 weeks. I am disputing with my bank and never will go to buy from them again.. Completely not customer centric
Very fast delivery and delicious coffee. Bonus - Not more expensive than Amazon & a UK company
Everything from start to finish was great
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering. Order arrived less than 24hrs after ordering, so thanks to Royal Mail too. Coffee is great, prices are good, and should you incur p&p, I think that's very reasonable for the size of box that I'm usually ordering. Although I was able to buy in bulk this time, due to the long dated products.
Excellent service and fabulous coffee ☕️ 🤎
I have been using Coffee Supplies Direct for a few years now? Great value, great service.
Fast and efficient service delivered promptly
Value for money, fast delivery - great service as always. Wouldn't go anywhere else.
Very quick delivery, well packaged, great taste!😋
Excellent on time delivery
Found this company quiet by chance and the A mod A Mio Lavazza pods were exactly what's on the box and with the postage undercuts another large retail establishment by a lot I will be using them again promt efficient no fuss and good tracking What more do you need
I ordered some Coffee Pods from this company on Tuesday afternoon and they were despatched almost immediately resulting in delivery less than twenty four hours from the time of order. I will buy from this company again.
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong, so I had a chance to experience the way their customer service worked. It was brilliant: quick, efficient, courteous. Five star service overall without a doubt.
Been using this site for a while now and always very quick to react at very decent prices and a quick delivery.
Competitive prices and very efficient service. Orders are processed promptly and delivery is reliable.
brilliant service but the only fault is the delivery charge a bit steep
Coffee Supplies Direct is an online retailer specializing in a wide range of tea and coffee supplies. The company offers an extensive selection of products, including coffee pods, instant coffee, whole coffee beans, specialty teas, and hot chocolate, catering to both individual consumers and businesses looking for quality beverage solutions. With a commitment to customer satisfaction, Coffee Supplies Direct provides next day delivery to most UK postcodes for orders over £60, ensuring timely service for its customers. The company targets coffee and tea enthusiasts, as well as businesses such as cafés and restaurants, seeking reliable and diverse beverage options. With a strong emphasis on quality, Coffee Supplies Direct sources products from reputable brands, offering customers a convenient online shopping experience. With competitive pricing and a user-friendly website, the company aims to meet the needs of its growing customer base.
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