Cruise Fashion is an online retail platform specializing in a diverse range of clothing and accessories for fashion-conscious consumers. The company offers a curated selection of apparel from various brands, catering to both men and women. With a focus on contemporary styles, Cruise Fashion aims to provide customers with the latest trends in shopping and fashion. Targeting individuals who seek quality and style, Cruise Fashion serves a broad demographic, including young adults and professionals looking to enhance their wardrobes. The website features an easy-to-navigate interface, allowing customers to browse through categories such as dresses, tops, and outerwear. By prioritizing customer satisfaction and a seamless shopping experience, Cruise Fashion positions itself as a trusted source for online fashion shopping.
Cruise Fashion receives a mixed reception from customers, with many praising the fast delivery and quality of products. Reviewers frequently highlight the excellent service, noting that items often arrive quicker than expected, even when standard delivery is chosen.
However, significant complaints arise regarding order fulfillment issues, particularly with next-day delivery promises that are not met. Customers express frustration over items being out of stock without prior notice and difficulties in obtaining refunds for canceled orders. Additionally, some report receiving faulty products and experiencing poor customer service, including long wait times for assistance. While many appreciate the clothing selection and prompt delivery, the recurring issues with order accuracy and customer support detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 125 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.4 | 18 |
| Feb 25 | 3.3 | 17 |
| Mar 25 | 4.1 | 14 |
| Apr 25 | 3.7 | 17 |
| May 25 | 2.3 | 17 |
| Jun 25 | 3.4 | 16 |
| Jul 25 | 3.3 | 11 |
| Aug 25 | 3.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 125 most recent reviews.
“Excellent as always”
“Ordered an item from the website, allowed me to add to the basket and checkout”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −1% | 125 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Cruise Fashion is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.2).
125 reviews of Cruise Fashion. Filter by what matters to you.
Over a year ago
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the... See more
Over a year ago
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most... See more
Over a year ago
Best deals; no one can compare in terms of price.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 40% are 1–2★.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
Deceptive and misleading, with discount codes sent with the apparent intention to entice under false pretences. Absolutely disgusted at this as well as the “customer service” I received. Will take my business elsewhere.
My husband loves his trainers he says that they look great and are comfortable
Paid for next day delivery but package was delayed.
Excellent as always 👍👍👍
Great price on NMD S1 trainers and delivered to NI super fast
Clothes are the best and all ways good prices
Incredible speedy service. Great prices. Very positive experience.
My item was sent out in quick time. I changed delivery with DPD to a drop off location as I always do. It was supposed to be here 29th may. Then 30th may. Then 31st may. Now DPD have it held in Newcastle depot with no signs of an update. (Edit) Just found out my order has been lost by DPD. Maybe time to use a different courier service
Order for a specific date, but delivery is late & still pending.
Fast and friendly delivery. Good price.
Deliverly late paid for next day delivery
Cruise Fashion is an online retail platform specializing in a diverse range of clothing and accessories for fashion-conscious consumers. The company offers a curated selection of apparel from various brands, catering to both men and women. With a focus on contemporary styles, Cruise Fashion aims to provide customers with the latest trends in shopping and fashion. Targeting individuals who seek quality and style, Cruise Fashion serves a broad demographic, including young adults and professionals looking to enhance their wardrobes. The website features an easy-to-navigate interface, allowing customers to browse through categories such as dresses, tops, and outerwear. By prioritizing customer satisfaction and a seamless shopping experience, Cruise Fashion positions itself as a trusted source for online fashion shopping.
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