CutPay Merchant Services provides payment processing solutions for businesses to accept credit card and electronic payments from customers. The company likely offers point-of-sale systems, online payment gateways, and related merchant account services to facilitate secure transaction processing. Their services typically help businesses streamline their payment operations and manage financial transactions efficiently.
CutPay Merchant Services receives high praise for its exceptional customer service, particularly highlighting the efforts of staff members like Agata and Holly, who are noted for their helpfulness and efficiency. Reviewers frequently express satisfaction with the support they receive, emphasizing that issues are resolved promptly and effectively.
Many customers appreciate the company's commitment to assisting with merchant cash advances and setting up payment solutions. However, there are notable complaints regarding mis-selling practices, with some consumers reporting dissatisfaction due to being signed up for services that did not meet their needs or were misrepresented. Additionally, a few reviews mention ongoing technical issues with equipment and poor support in those instances.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2023.
| Month | Average | Reviews |
|---|---|---|
| Oct 22 | 5.0 | 3 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | 1.0 | 1 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | 3.0 | 2 |
| May 23 | — | 0 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“CutPay's professionalism and dedication to customer satisfaction left a lasting impression, making them a valuable co...”
“Fake photos on there Watsapp - totally unprofessional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 25 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: CutPay Merchant Services is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
25 reviews of CutPay Merchant Services. Filter by what matters to you.
Over a year ago
We have the icr touch Epps till system, we are on our second printer which still does not work, the worst support i have ever encountered ,KEEP WELL AWAY THEY ARE NOT WORTH THE STRESS, FALSE FALSE ADV... See more
Over a year ago
So glad we found this company
Over a year ago
I recently had the pleasure of working with CutPay, and I couldn't be happier with the service they provided. From the very beginning, they were extremely helpful in helping my business secure a loan... See more
Over a year ago
Whenever I call, my problems get resolved with efficiency and the staff are so helpful and patient. Agatha has been dealing with our business and she is amazing I just want to say a huge thank you! Ca... See more
Quick answers to the questions people ask most.
CutPay Merchant Services provides comprehensive payment processing solutions including credit card processing, debit card transactions, mobile payments, and online payment gateways. We support all major card brands and offer both in-person and e-commerce payment solutions for businesses of all sizes.
Our customer support team is available Monday through Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. You can reach us by phone, email, or through our online chat system for technical support and account assistance.
Most merchant accounts can be approved and set up within 24-48 hours for qualified businesses. The process may take longer for high-risk industries or businesses requiring additional documentation and underwriting review.
Our fee structure includes competitive processing rates, monthly account fees, and transaction fees that vary based on your business type and processing volume. We provide transparent pricing with no hidden fees and offer custom rate quotes based on your specific business needs.
Yes, we offer a full range of payment terminals, card readers, and POS systems for rent, purchase, or lease. Our equipment options include countertop terminals, wireless devices, and integrated POS solutions compatible with various business management software.
Contract terms vary depending on the service package and equipment chosen. We offer both month-to-month and longer-term contract options with clearly defined cancellation policies and no early termination fees for qualifying accounts.
Most merchants receive their funds within 1-2 business days through our standard deposit schedule. We also offer next-day funding options for qualifying businesses that need faster access to their processed payments.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We have the icr touch Epps till system, we are on our second printer which still does not work, the worst support i have ever encountered ,KEEP WELL AWAY THEY ARE NOT WORTH THE STRESS, FALSE FALSE ADVERTISING, THEIR SUPPORT TEAM DO NOT KNOW ANYTHING ABOUT THE TILL SYSYTEM, NOT THE GUYS FAULT JUST A BAD COMPANY
I recently had the pleasure of working with CutPay, and I couldn't be happier with the service they provided. From the very beginning, they were extremely helpful in helping my business secure a loan that we desperately needed to keep things running smoothly. Not only that, but their card machine has been a game-changer for our business. It's fast, reliable, and very easy to use. Our customers have also commented on how much they appreciate the convenience of being able to pay by card. But what really sets this company apart is their staff. Everyone I've worked with has been knowledgeable, friendly, and always willing to go above and beyond to help us out. Whether it was answering questions about our loan or helping us troubleshoot any issues with the card machine, they were always there for us. Overall, I would highly recommend this merchant services company to anyone looking for a reliable and trustworthy partner for their business. Their dedication to helping their clients succeed is truly unmatched, and we're so grateful to have them on our side. – Royton Mini Market
So glad we found this company
In summary, my experience with CutPay was a positive one. While they didn't directly provide the payment services we required, their commitment to finding the right solution for our business was commendable. Their introduction to another provider that perfectly matched our needs was a pivotal moment in our journey. CutPay's professionalism and dedication to customer satisfaction left a lasting impression, making them a valuable connection in the world of payment services. I would highly recommend CutPay to businesses seeking payment solutions, as their network and commitment to helping clients find the right fit can be a significant asset in today's competitive market.
Whenever I call, my problems get resolved with efficiency and the staff are so helpful and patient. Agatha has been dealing with our business and she is amazing I just want to say a huge thank you! Can’t recommend CutPay enough
I am extremely happy with the service I have received with cut pay Aggata is always at the end of the phone to help me whenever I need her no matter what time even when she’s been off work she has helped me! 5* service every time , I received our new terminals and am over the moon with how modern and how quick they are ! Any issues I have ever had I know that they will be resolved automatically. Thank you for all your help Aggata you really are amazing!
I just wanted to give a shoutout to the folks at CutPay. They really came through for us when we needed a hand with getting a merchant cash advance and setting up a card machine for our business. It can be a bit overwhelming, but they made it feel like a breeze. Super friendly and helpful throughout the entire process. Our business is running better than ever, and it's all thanks to these guys at CutPay. If you're in the same boat, I highly recommend giving them a shot!khurshid convenience store
I have known Agata for the last 2 and half years. Every time I deal with her, she is always being helpful. When I have any issues, I just give her a call and she gets the issues sorted perfectly in a very short period of time. Agata is so professional, responsive, kind and most importantly she is very serious about her job. Thanks
Excellent service from Agatha! Super quick service and very professional. Highly recommended
I have been dealing with Holly Palmer recently with a ongoing issue with missing payments. I had been passed back and forth for a couple of months between cutpay and elavon blaming each other Holly took control of the situation and hopefully now it is fixed. I will contact Holly in the future and feel she delivered outstanding service thank you Holly
Brilliant service by a brilliant lady
Hi there I really appreciate to agata how she is doing great job than you so much 🙂😘
We've been with CutPay for a few years now - the only reason we're writing a review now is that we have had a couple of issues with our card machine recently. I have to say, that Zornitsa really listened to us and got things sorted out quickly. We are now back up and running in a very short space of time indeed. Thank you.
Agitha was very good very helpfull all the way through the process and i would recommend her to anyone who needs a card terminal. Thank you
Sadly,my experience with Cutpay is not good. I am a trusting person and sadly Rashid Choudhury is not trustworthy. He promised a cheaper service, free termination on my retirement, free service when I take holidays, that I would not be paying two services on start of new contract and more. Cutpay reneged on every promise. He did not leave me a copy of the contract for me to peruse. I thought this was an oversight on his part but now I realise it was deliberate. I complained to Cutpay and Elavon but they did not want to know. They know what is going on and as long as they are making money they do not care. I have spoken a friend who works for Trading Standards and he recommends that if you have been miss sold Cutpay services then you need to report the matter to Citizens Advice and when enough of you have done that it will be flagged up by Trading Standards and they will investigate. There seem to be a lot of fake revues. Trust me Cutpay is not honest
Great service and great people. I have spoken to agata she is very helpful and always happy to help. She is amazing person, always go extra mile to help the client . Happy to work with this great team especially Agata
Luke is the best technician, very kind and helpful always ready to help. He been to our shop very intelligent man. I must mention aggata she is also very helpful. Every time ready to help and supportive as well Regards Dixy chicken Ashigton
I received friendly and professional service from Agata.
Terrible mis selling. They helped me take out a merchant advance with youlend advising them that my existing account was with clover. They ignored this and signed me up with evalon without my knowledge Youlend agreed that they have been terrible and should cover the costs of my cancellation with clover. Fake photos on there Watsapp - totally unprofessional.
Excellent service! Really happy with my brand new, shiny EPOS system. Their service is fast and efficient. The staff is also very friendly, helpful and courteous. Highly recommended Thanks Anjali
We maintain PCI DSS Level 1 compliance and use advanced encryption and tokenization to protect all payment data. Our systems include fraud detection tools, secure data transmission, and 24/7 monitoring to ensure the highest level of transaction security.
Yes, our payment solutions integrate with most popular accounting software, inventory management systems, and e-commerce platforms. Our technical team can assist with API integration and provide documentation for custom software connections.
We serve businesses across various industries including retail, restaurants, professional services, e-commerce, and healthcare. Our solutions are scalable for small startups to large enterprises, with specialized services for high-volume and high-risk merchants.
CutPay Merchant Services provides payment processing solutions for businesses to accept credit card and electronic payments from customers. The company likely offers point-of-sale systems, online payment gateways, and related merchant account services to facilitate secure transaction processing. Their services typically help businesses streamline their payment operations and manage financial transactions efficiently.
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