I like the product
I like the product. My son has greatly improved his skills. Their customer service is awesome as well.

Dribbleup is a company in the sports and recreation space that is known for its smart basketball designed for skill training. The product is generally described as pairing a connected ball with a mobile app that offers guided dribbling drills and tracks performance data. It is aimed at players of various levels who want to practice ball handling individually.
Dribbleup receives mixed feedback from consumers, with nearly half of the reviews being positive while the other half express significant dissatisfaction. Many customers appreciate the quality of the balls and the effectiveness of the training app, noting improvements in their children's skills and praising the responsive customer service.
However, a substantial number of reviewers voice concerns about deceptive billing practices, citing unexpected recurring charges that were not clearly communicated at the time of purchase. Complaints also highlight issues with the product's usability, such as the difficulty of dribbling the basketball compared to standard options. Overall, while some people enjoy the products and support, the negative experiences regarding billing and product performance overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Their customer service is awesome as well”
“I think this company needs to be more transparent with their extremely high monthly charges”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 1.2 out of 5 (poor) | 2.7 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 1.8 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 25 |
Bottom line: Dribbleup is #4 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 1.2).
60 reviews of Dribbleup. Filter by what matters to you.
I like the product. My son has greatly improved his skills. Their customer service is awesome as well.
The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.
Got the DU soccer ball for my son for x-mas. We traveled for the holiday and somehow misplaced the access code card. I emailed DU not expecting a response until the next week. I was shocked when they responded within 5 minutes. Not with a thank you for your email, but with the access code and directions to setup the account. On top of that, my son loves it. I bought a different soccer app that he never liked because there is no interactive instruction or feedback. Can’t wait to see his ball handling improve. LOVE LOVE LOVE DU!!!
Quick answers to the questions people ask most.
Dribbleup is a company that makes smart sports equipment, best known for its smart basketball and soccer ball that connect to a mobile app. The app is designed to guide users through training drills and track practice sessions.
The ball contains sensors that communicate with the Dribbleup app on a compatible smartphone or tablet. The app uses this data to provide feedback during guided workouts, such as tracking dribbles or touches.
Dribbleup is primarily associated with basketball training, and it has also offered products for other sports such as soccer and jump rope. Availability of specific products may vary, so check the official website for the current lineup.
The smart features rely on the Dribbleup app, which requires a compatible mobile device. The ball can still be used as a regular ball without the app, but guided training and tracking will not be available.
The app is generally available for iOS and Android devices. Because compatibility requirements can change, please check the app store listing or the official website for current supported versions.
Some app features may be available at no cost, while others may require a subscription or purchase. Please check the app and the official website for the most current details on access and pricing.
The app offers training content intended for a range of skill levels, including beginners. Users can choose workouts that match their experience and goals.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 50% are 1–2★.
Can’t go wrong with anything that not only educates but encourages engagement. More touches always equal better results! Great products! Very happy with everything so far.
Problem worked out. No problem.
Great way for young kids to learn and improve their basketball skills.
Fast responses, helpful awnsers, very helpful
We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.
Maintenance and battery requirements vary by product model, so refer to the instruction manual included with your product. Following the manufacturer's care guidelines can help keep the ball in good condition.
Many users play with sports balls both indoors and outdoors, but you should check the product documentation for any recommended surfaces or usage conditions. Following these guidelines can help protect the ball and its sensors.
You can reach the company through the contact or support section of the official Dribbleup website or through the app's help options. Support hours and response times may vary.
Return and warranty terms depend on the product and where it was purchased. Review the policy on the official website or with the retailer you bought from, and contact customer support if you need help with a claim.
Products are typically sold through the official Dribbleup website and may also be available through select online and physical retailers. Check the official site for authorized sellers.
Dribbleup is a company in the sports and recreation space that is known for its smart basketball designed for skill training. The product is generally described as pairing a connected ball with a mobile app that offers guided dribbling drills and tracks performance data. It is aimed at players of various levels who want to practice ball handling individually.
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