Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs. In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
Torque Electric consistently receives high praise for its exceptional customer service and quality electric bikes. Reviewers highlight the friendly and knowledgeable staff, particularly noting how team members like Kathee and Elliot provide expert advice and personalized assistance throughout the purchasing process.
Many customers express satisfaction with their electric bikes, describing them as great products that meet their needs. The quick delivery and fair pricing also contribute to the positive experiences shared by consumers. While there are no significant complaints, one reviewer mentioned a lack of clear instructions for a product, which they had to research independently. Overall, Torque Electric stands out for its commitment to customer satisfaction and quality service, making it a highly recommended choice for electric bikes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 43 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
“TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 43 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 25 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 25 |
Bottom line: Torque Electric is #2 of 5 on overall rating in this group.
43 reviews of Torque Electric. Filter by what matters to you.
Over a year ago
TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont proposé solution ET ce samedi 14 juin j'ai assez confiance en eux que je rédige cet e... See more
Over a year ago
Torque Electric were a pleasure to deal with; helpful, professional, expert. My no-obligation test-ride help make up my mind. So far I am very happy with my electric trial bike.
Over a year ago
I gave Kathee and Elliot a wish list for my new electric bike and they found the perfect bike for me. The aftercare has also been great and they are an excellent team. I would not go anywhere else
Quick answers to the questions people ask most.
Torque Electric specializes in electrical services for residential and commercial properties. We handle installations, repairs, maintenance, and electrical system upgrades. Our certified electricians work on everything from basic wiring to complex electrical projects.
Our standard business hours are Monday through Friday from 8:00 AM to 5:00 PM. We also offer emergency electrical services outside of regular hours for urgent situations. Please call our main number to schedule appointments or emergency service.
You can reach us by phone during business hours for scheduling and inquiries. We also accept service requests through our website contact form. For emergency electrical issues, we have a dedicated emergency contact line available.
We offer consultations to assess your electrical needs and provide project estimates. The specifics of our estimate process depend on the type and scope of work required. Contact us directly to discuss your project and our estimate procedures.
Yes, all of our electricians are properly licensed and certified to perform electrical work. We maintain comprehensive insurance coverage for our business and employees. This ensures that all work is performed to code and our customers are protected.
We provide electrical services to customers in our local service area and surrounding communities. Our service radius allows us to respond efficiently to both routine appointments and emergency calls. Please contact us to confirm if we service your specific location.
Yes, we provide electrical services for both residential homes and commercial businesses. Our team has experience with various types of electrical systems and project sizes. We can handle everything from home rewiring to commercial electrical installations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont proposé solution ET ce samedi 14 juin j'ai assez confiance en eux que je rédige cet envoi, en attendant le retour de TORQUE Lopen/BioLime IceBreaker Size Medium. Cela, suite à mon retour (Lopen Medium.) de ce matin. It's sure i'll receive it in the next 1 or 2 weeks, because i'm from Québec in CANADA. They are incredible and have good sense. Sincerily thanks to Elliot at TORQUE. You can translate if you want! Excuse my englishwrite
Torque Electric were a pleasure to deal with; helpful, professional, expert. My no-obligation test-ride help make up my mind. So far I am very happy with my electric trial bike.
We had a really great service and experience with Torque Electric. We bought a Tern GSD and I provided a list of accessories and Elliot was very kind in installing all these and providing advice. At the shop I was impressed by the attention and advice before taking the bike. The shop also has several toys which was really useful as my son was very busy playing with these while I was able to continue the conversation with Kathleen and Elliot. Overall really impressed with the service and would recommend it to others.
I gave Kathee and Elliot a wish list for my new electric bike and they found the perfect bike for me. The aftercare has also been great and they are an excellent team. I would not go anywhere else
I purchased a black trail bike for my son's birthday. He is absolutely delighted with his new bike. I thoroughly recommend Torque electric to anyone looking to purchase an electric bike. It's great to find a small independent bike shop that is knowledgeable, friendly and helpful.
I am very happy to have purchased my ebike from this company, and very impressed with the black atb I purchased from them.
So happy with my bikes stuff so helpful If your looking for a bike I well recommend buying from torque electric bikes surbiton so glad I found this shop A*****
Friendly staff and very knowledgeable. Our daughter was very happy with her new bike.
My husband brought my Ampler e-bike to Torque as the battery was not working anymore. Initially, we thought that it is an easy exchange, but it was way more complex. Thanks to a great service, we managed to get the new battery installed. We do highly recommend.
Would highly recommend torque for ebikes
Great Service. Kathee provided great advice when considering a purchase and both her and Elliot made the whole experience so easy when I eventually returned to make a purchase advising on security and insurance.
Delivery quick Product made in China, instructions on changes to the combination on lock was nonexistent: I had to look it up on the Web.
Real person on "Chat" who helped me with recommendations for products needed and even ordered a part in special. Good quality products and posted quickly.
We had a fantastic experience buying our R&M Cargo e-Bike from Torque Electric. Elliot and Kathee patiently walked us through all of the options and the pros and cons of each. Once we'd narrowed it down to a couple of front-runners, we arranged a test ride to help us decide. After making a selection and placing the order, Elliot and Kathee kept us up to date with its progress, and on collecting the bike, Elliot set it all up for us and explained everything that we needed to know. They even managed to keep our two girls (aged 2 and 4) entertained with a box of knick-knacks whilst we went through everything! Thank you Team Torque!
From the first online contact, to the emails, to the in store pickup, one of the most excellent service experiences from an independent retailer I've ever had! Ive been debating an e-cargo bike for a year to replace short journeys for toddler transport to/from nursery and eventually school. Having done all the research I settled on the brand and model - Tern Quickhaul P9. Ideal for a family with just a single child. Discussions through Torques Chat service direct to Elliot to confirm optional extras, colour choices available etc, all followed up with email confirmations on spec, it was seamless. Collection was around a week later from date of order, and the handover was really good too. Thanks Torque team! Ill be back to upgrade the rear seat when my daughter outgrows the Thule Yapp!
Elliot thank you again for fixing my bike many thanks Luke
Excellent service - helpful, knowledgeable and friendly staff. Highly recommend.
For immediate electrical emergencies, ensure your safety first by turning off power at the main breaker if possible. Do not attempt to fix electrical problems yourself, as this can be dangerous. Contact our emergency service line for prompt professional assistance.
We stand behind the quality of our electrical work and provide warranties on our services. The specific terms and duration of warranties vary depending on the type of work performed. We'll discuss warranty details with you before beginning any project.
Yes, we ensure all electrical work meets current local and national electrical codes. Our licensed electricians stay updated on code requirements and safety standards. We can also help bring older electrical systems up to current code compliance.
We accept various payment methods for your convenience, including cash, checks, and major credit cards. Payment terms and methods will be discussed when we provide your service estimate. We strive to make the payment process as convenient as possible for our customers.
We aim to respond to service calls as promptly as possible based on our current schedule and the urgency of your needs. Emergency electrical issues receive priority scheduling for same-day or next-day service when possible. Contact us to discuss timing for your specific electrical needs.
Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs. In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
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