I have found the app very efficient and…
I have found the app very efficient and when I needed support the chat was very helpful. Interest on instance access save account is quickly increased.
Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations. The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
Chase Manhattan Bank receives a significant amount of criticism from its customers, with many expressing dissatisfaction regarding account management and customer service. While a few reviewers appreciate their long-term banking experience and the convenience of having multiple branches, the overwhelming sentiment highlights serious issues.
Numerous complaints detail experiences of fraud, unauthorized account changes, and poor customer support, with one reviewer describing the service as "hopeless and incompetent." Customers also report unexpected fees and account closures without clear explanations, leading to feelings of distrust. Despite some positive remarks about the bank's offerings, the majority of feedback reveals a troubling trend of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 34 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“I recently discovered an amazing alternative to Chase Manhattan Bank for finding credit card offers: hycreditoffers”
“After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.8 out of 5 (fair) | 1.0 out of 5 (poor) | — | 34 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Manhattan Bank is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.0).
34 reviews of Chase Manhattan Bank. Filter by what matters to you.
I have found the app very efficient and when I needed support the chat was very helpful. Interest on instance access save account is quickly increased.
If I could give them no stars I would. They have lost over £600 in a transfer. Then you find out that their customer services are in the Philippines and are worse than useless. When I asked for details of their investigation process the response I got was that it involves pressing buttons!! I will be closing my account once this matter is resolved snd advise those used to the British and European banking system to not lower their standards.
They seem to be very busy all of the time and have found it very difficult to contact my manager, once I made a threat of moving to another bank, they were quick to get in contact with me. Overall, I think I will still be moving to an alternative bank.
Quick answers to the questions people ask most.
Chase Manhattan Bank is a well-established financial institution with numerous verified reviews. It has a mix of positive and negative ratings, reflecting real customer experiences over many years.
Chase Manhattan Bank is not a scam; however, some customers have expressed concerns about service and security issues. Verified reviews indicate that while many have had positive experiences, others have faced challenges that need addressing.
Chase offers a wide range of financial services including personal and business banking, credit cards, auto loans, and investment services. Many customers appreciate the variety of options available.
Chase accepts various payment methods including debit and credit cards, electronic transfers, and wire transfers. Customers have reported issues with processing times on wire transfers.
Customers can reach Chase Manhattan Bank through their official website, via phone, or by visiting a local branch. However, some reviews indicate that customer support can be challenging to navigate.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Is a joke, trying to open an account and constantly saying my details dont match numerous times i have had to redo my details and now its froze Ill give up and Delete it
I open an account with chase bank my friends and family highly recommended chase so I open a new checking account I was glad I did it I highly recommend chase bank and the customer service with chase I give an A+. Chase is One of the best banks in usa
Our checking and savings accounts are with Chase and they have been managed well. However, our cousin who passed away also banked with Chase and we are listed as survivors and are to inherit some of his estate. Chase has refused to release the funds even when given a COURT ORDER from Probate. The attorney for our cousin's account and the probate lawyers are asking Chase's legal department to tell them what the reason for the holdup is, but Chase wants to hold on to the money and REFUSES to tell them anything. The legal department refuses to speak to them. This behavior is unconscionable - and Chase prolongs the grieving and difficulties of the remaining family with this obstinate, uncooperative behavior. It is a tiny estate, yet Chase will not work with the attorneys who are in the process of pursing a contempt of court judgment against Chase.
The App failed on Monday preventing login and access to current and credit cards and savings. Communications have been poor with several texts asking for 6 digit code (never had one) and on choosing to reset password taken through photo Id checks (drivers licence & selfie). Told review would be 15 minutes but nothing for 18 hours. Never had similar issues with any other banking app. Will withdraw all funds and delete App as soon as I am able. Totally unacceptable not to be able to access own money. We need much better communications, Chase and please remove your stupid TV ad!
Until today was singing its praises but today's nonsence - not accepting passwords and generally messing about and "the engineers are trying to sort it out" make me sure that I must always retain my current account with a proper bank!!!!
Very poor customer service as they use off-shore agents with heavily accented English that is very hard to understand. Applying for a new credit card is way harder than it should be. An agent called me a 5:10 A.M. and left voice mail that could not be understood as she talked so fast in broken English. Awful, stupid and frustrating.
Their banking app is really cool. I havent had issues with it
Best customer service I have ever experienced from a bank! You can even talk to them directly on Chat, though your app, as it is secure, no password needed etc and you can message them in your own time, they just come back to you as soon as they can, usually within a few hours! No calling, holding, 1000 passwords etc.. Best bank every.
What a disappointment the Chase App is after all the hype. You need an Android 8.1+ which a lot of us don't have and can't afford to upgrade to. And the feedback about functionality, opening an account etc isn’t pretty whether you look at the MSE forums or the Chase App itself - and this Trustpilot site has 14 x 5 star reviews all from "Pete" which all seem like marketing speak.
Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations. The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
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