Cheaper to call the restuarant directly.
Nearly 8 dollars in fees to process a 25 dollar order. This service is not worth it. I was just lazy in directly phoning in my order like normal.

EatStreet is an online food delivery service that connects customers with local restaurants and eateries. By providing a user-friendly platform, EatStreet allows consumers to browse menus, place orders, and enjoy a variety of cuisines delivered directly to their homes or workplaces. The platform aims to simplify the food ordering process, offering options for delivery, takeout, and catering. The company's target market includes individuals and families seeking convenient meal solutions, as well as local restaurants looking to expand their reach and customer base. With a focus on enhancing the dining experience, EatStreet leverages technology to ensure that users have access to a diverse selection of food options, timely delivery, and reliable service. Visit eatstreet.com to learn more about their offerings.
EatStreet receives mixed reviews from customers, reflecting both positive and negative experiences. Many consumers appreciate the quality of food and the promptness of delivery, often highlighting the great service they receive from drivers.
However, a significant number of reviewers express frustration with order accuracy and customer service. Common complaints include receiving incorrect items, long wait times, and unresponsive support when issues arise. Instances of food being delivered to the wrong address or not at all are frequently mentioned, leading to dissatisfaction. Additionally, some customers report unexpected fees that were not clearly communicated. Overall, while there are positive aspects to EatStreet's service, the recurring issues with order fulfillment and customer support leave many feeling disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Communication kept through out the entire delivery process”
“They have large fees but fill in customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: EatStreet is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.1).
500 reviews of EatStreet. Filter by what matters to you.
Nearly 8 dollars in fees to process a 25 dollar order. This service is not worth it. I was just lazy in directly phoning in my order like normal.
Their website kept glitching, when it finally did work it set em for pick up instead of delivery. And no way to change that restaurant can’t do anything. And because my rider was confirmed I was unable to be refunded!!! I had to reorder and have the first order sent with the second order and so far it’s been one hour and 15 minutes. Never again!!!! Customer was horrible in the email no empathy whatsoever and I’ll never use grub hub again. This is what I get straying from door dash
the food is geat, eatstreet sucks, slow and the food is cold, never again
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 37% are 1–2★.
I've used this app twice. While the ordering process up to checkout was fine, both times I didn't get notified by the restaurant when my order was ready for pickup via text message like I was supposed to. Both times my order was left lukewarm.
I think eatstreet should go the way doordash does with sending pictures once the food has been dropped off and being able to rate the driver in the app. The drivers i’ve been getting are so careless and i’ve had just ha dead experiences with drivers and i wasn’t able to ever review them on it. kinda sucks.
Literally standing in line 1 hour after Eatstreet told me my order was ready for pick up. They said they never received my order even though I paid via Google Pay. This was the first and last time I'll be using this service.
This company clearly has problems. Internally they even sent a support email meant for one of the restaurants that they use to my personal email. Not only that, but you can't directly message or talk to the driver like you can in other delivery apps, which is frustrating and stupid. I would not suggest using this app unless you want to roll the dice with service.****update after reply: eatstreet, not only did I contact you but you did nothing. Thanks for the worthless suggestion
Delivery was super late. It was marked as dispatched with the tracking showing it should arrive right on the maximum delivery window, but tracking kept increasing the delivery time, when I contacted them they said that the group orders in the general region together, but couldn't offer any updated delivery time. It took 1.5 hrs for a delivery that was stated as 45-55min. It wouldn't be a big deal if they were upfront that "dispatched" has no impact on how long delivery will take (the restaurant is 18min away but it took 1 hr for transit) and had more realistic delivery times, wouldn't recommend ordering if you have anywhere to be within few hours of ordering.
The eat street app could use some improvements. Living in an apartment complex, it would be nice to be able the actual building address instead of the complex address. I always put the building info in the notes but the drivers don't read them. While the delivery people are always very kind, it's frustrating for both parties when they don't know where to go. It would also be nice to be able to text the driver person like you can with Uber Eats.
One of our favorite local restaurants uses Eat Street for deliveries. No notifications of where the order is. And several times the delivery driver left the bag on our porch without either knocking or sending a text message — things that Grubhub does automatically.
I've used Eat Street a lot and appreciate that range of restaurants and opportunity to support local business. That said, I've had several experiences with Eat Street where small and large parts of my order were not delivered. While I appreciate that refunds for this are swift when requested, a main flaw with eat street is there is no accountability for the restaurant or delivery person to actually fulfill an order or correct an error of something not delivered. If EatStreet is getting a cut from these orders, this is an area in which you have responsibility to navigate and remedy for the users. At this point it has happened so frequently that I've made active intention to try not to use EatStreet and instead order only from restaurants with in-house delivery because there is more accountability and better customer service to send out the missing food rather than just a credit.
The food was great no issue there. Not sure if the app was going through technical issues but never got updates that restaurant was preparing food or out for delivery. I try to always meet delivery rep outside so I found this as an inconvenience for both parties
EatStreet is an online food delivery service that connects customers with local restaurants and eateries. By providing a user-friendly platform, EatStreet allows consumers to browse menus, place orders, and enjoy a variety of cuisines delivered directly to their homes or workplaces. The platform aims to simplify the food ordering process, offering options for delivery, takeout, and catering. The company's target market includes individuals and families seeking convenient meal solutions, as well as local restaurants looking to expand their reach and customer base. With a focus on enhancing the dining experience, EatStreet leverages technology to ensure that users have access to a diverse selection of food options, timely delivery, and reliable service. Visit eatstreet.com to learn more about their offerings.
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