Esr Live is a dynamic online platform that focuses on live streaming and interactive content within the gaming community. The company features a diverse range of programs that include interviews with gaming personalities, discussions with gamers and streamers, and real-time engagement with audiences. Esr Live aims to connect gaming enthusiasts by providing a space where they can share their insights and experiences related to popular games and events. The target audience for Esr Live includes gamers, fans of esports, and individuals interested in gaming culture. By offering live broadcasts of gaming events, such as the North American League and various cosplay episodes, the company caters to a community that values real-time interaction and entertainment. Esr Live’s commitment to showcasing varied perspectives in the gaming world makes it a relevant platform for both casual viewers and dedicated fans alike.
Esr Live receives a mixed reception from its users, with a significant number of complaints regarding unauthorized payments and difficulties in obtaining refunds. Many reviewers express frustration over unexpected charges, claiming they never registered for the service or were misled into subscriptions.
This has led to concerns about the company's billing practices, with some labeling it as a scam. However, there are positive remarks about the customer service, with several customers praising the support team for their responsiveness and professionalism in resolving issues. Some users report successful refunds after contacting support, highlighting a potential silver lining in the customer service experience. Despite the positive interactions, the overwhelming sentiment is marred by the financial concerns raised by many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 21 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.0 | 2 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“I contacted ESRLiveCo's customer support regarding my subscription, and they handled my case quickly and professionally”
“We've had money taken out of our account and we have never paid for this”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Streaming Services.
| Company | Overall | Legit | Refunds | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | 1.0 out of 5 (poor) | — | 21 |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.1 out of 5 (fair) | −21% | 100 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Esr Live is #4 of 5 on overall rating in this group. On website & app, Nufu Tv scores higher (3.1 vs 1.0).
21 reviews of Esr Live. Filter by what matters to you.
Over a year ago
I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning. I have been trying to contact you for the... See more
Over a year ago
J’ai été prélevée sans raison, je n’ai jamais demandé de d’abonnement . À fuire c est une arnaque
Over a year ago
Someone needs to have a serious look at this legal con website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 57% are 1–2★.
I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning. I have been trying to contact you for the past three days with no response. Your phone number also appears to be unavailable. This lack of communication is very frustrating. Please treat this as urgent and refund the unauthorised payment immediately. I expect a prompt response
I contacted ESRLiveCo's customer support regarding my subscription, and they handled my case quickly and professionally. The support team was responsive, respectful, and resolved everything smoothly. I received a refund without any trouble, and I truly appreciate their assistance. Great customer service — thank you for your help!
J’ai été prélevée sans raison, je n’ai jamais demandé de d’abonnement . À fuire c est une arnaque
Someone needs to have a serious look at this legal con website.
Faire attention Prélèvement sans raison
They will not refund me the initial fee of £29.90 I explained the situation to No avail! I have just had a Stroke and was not fully compos mentos received pop-up and kept pressing buttons to get rid of it!! Not realising I have entered into a contract with gaming company They stated my fee is for a renewal!! I have never been in a gaming website These people are scam mongers and will not refund initial joining fee only will allow future annual payments to be cancelled! Please don’t get conned by these people, they just use pop~ups to get you hooked into paying £29.90 Please be aware of this fly by night company 😩
I accidentally subscribed for this. As soon as I realised what I had done I immediately contacted ESR support and explained my financial situation, and within 5 days they had refunded me the full subscription fee. I can't thank them enough for their help. They didn't have to refund me, but they did. Again, thank you. I will certainly recommend these in the future, and if I'm able financially to afford their services I will services i will use them.
Who are these? I’ve had a payment come out of my bank but don’t know who they are or why they have taken money from my account
shite haven’t registered for this site don’t know what it is and it’s still managed to take money out my account what’s this all about
Somehow they have tricked me via random phishing into paying £29.99 per month which I luckily spotted and cancelled with my bank before they could take my money!
Accidentally accepted a 'free offer' which didn't appear to actually give me anything, then first direct cancelled my card for attempted fraudulent withdrawals
Customer support was prompt in answering and helping with my issue. Highly recommend.
Having had dealings Esr live, they have proven to be an honest and excellent organisation.
We signed up by accident for their service and I can't speak highly enough of their customer service. The reply came within a few days and they were well aware of our situation and gave us the benefit of the doubt - one of my kids by accident had said yes to a request not knowing he had signed up - and refunded everything. Superb customer service, professional communication and follow up. Thank you
**UPDATE** after complaining, ESR HAVE returned my payment as a goodwill gesture. Still feel the money is obtained very sneakily and the notification they said I would have received with Ts&Cs, payment options etc were never given, however I do have to give them credit for refunding me. Just be careful if this isn't something you are choosing to subscribe to. Same thing - Supposedly leaving a review for a takeaway where they had me click on a QR code. Backed out when asked to pay 1p. Shop asked me to try again but 1p requested so I closed my phone. Now I've been charged 1p AND £29.90. Asking ESR to reimburse, they've said tough - I agreed to all these screens supposedly showing me Ts & Cs, pricing plans etc when actually, there were NO screen notifications at all. Complete QR-Phishing scam.
I inadvertently triggered a subscription to Esr. I first became aware when £29.90 was deducted from my bank account. I contacted Esr and they responded immediately. The matter has been resolved and I have been reimbursed fully and my subscription cancelled. It is encouraging to see a company acting so swiftly and fairly.
We've had money taken out of our account and we have never paid for this. Please refund me or else I will report you to scammers on the TV J Hurst
Refund I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning. I have been trying to contact you for the past three days with no response. Your phone number also appears to be unavailable. This lack of communication is very frustrating. Please treat this as urgent and refund the unauthorised payment immediately. I expect a prompt response
Esr Live is a dynamic online platform that focuses on live streaming and interactive content within the gaming community. The company features a diverse range of programs that include interviews with gaming personalities, discussions with gamers and streamers, and real-time engagement with audiences. Esr Live aims to connect gaming enthusiasts by providing a space where they can share their insights and experiences related to popular games and events. The target audience for Esr Live includes gamers, fans of esports, and individuals interested in gaming culture. By offering live broadcasts of gaming events, such as the North American League and various cosplay episodes, the company caters to a community that values real-time interaction and entertainment. Esr Live’s commitment to showcasing varied perspectives in the gaming world makes it a relevant platform for both casual viewers and dedicated fans alike.
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