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Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
Exodus receives a mix of praise and criticism from users regarding its cryptocurrency wallet services. Many reviewers commend the wallet for its excellent customer support, highlighting the responsiveness and helpfulness of the staff.
Users appreciate the wallet's security features and ease of use, often noting positive experiences with transactions across devices. However, a significant number of complaints arise concerning account security and access issues, with some users reporting scams and unauthorized access to their wallets. Critics express frustration over the lack of two-step verification and poor communication from support during critical situations. Overall, while Exodus is recognized for its strong customer service and user-friendly wallet, concerns about security and account management persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.8 | 18 |
| Aug 25 | 3.7 | 27 |
| Sep 25 | 4.2 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great wallet with amazing support”
“Had Exodus had a two-step verification process in place I would've been notified a strange device was trying to acces...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Wallets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | 6 |
Bottom line: Exodus is #3 of 5 on overall rating in this group.
60 reviews of Exodus. Filter by what matters to you.
When I had an issue one time with an unauthorized transaction. After making a complaint, they were able to get back to me as soon as possible. They resolve the problem immediately. I truly appreciated with their team response.
Wallet hautement piratable; Toutes mes crypto transférées (volées) en 1 fois, et je ne suis pas le seul. Je respectais pourtant toutes les règles de sécurité et ce, depuis des années. fuyez Exodus, et tous les hot wallets dorénavant.
Välfungerande plattform för crypto transaktioner.
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Amazing customer service! Had a problem with unstaking tokens, got an immediate reply from customer service that resolved my issue.
Rip off.Liars and thieves SCAM
Exodus Wallet is top notch with the best customer service.
I had an issue with on of my assets being no longer supported. I addressed it to the support team and they found a solution which is perfect and was easy to execute and very timely. That's what I want - keep up the great work, Exodus-team!
Customer Support gave very prompt response & reply .... very good service
Best wallet for beginners that I found; easy to use and really good layout. Customer service is also excellent.
Reviewing because of great customer service. They have an issue with their APT staking UI which is preventing me from claiming my now unstaked APT. So why 5 stars? Because after a little whining for the catharsis they reached out and sent me $100 worth of BTC. Absolutely erased my concerns.
I highly recommend Exodus, I have had my crypto wallet with Exodus over 5 years now and 2 times I have had an issue the Support team have been positive (when I wasn't so ) and super responsive when you're panicking about access to your wallet it is reassuring to get fast an helpful replies. Thanks Exodus Support Team
Bonjour, J'ai déposé environ 4.000 € sur exodus. Ils y sont restés une semaine et un matin "Bitcoin = 0 - USDC = 0"... mes sous, envolés ou, tout simplement "volés"... Depuis, j'attends qu'on les retrouve et, surtout, qu'on me les recrédite. Je pense que je vais attendre longtemps... Question : A quoi sert ma phrase secrète de 12 mots si on peut me piquer les sous avec autant de facilité ? Bien sûr, On me dira que c'est de MA FAUTE, même si je suis le seul à me connecter sur exodus et si mon mot de passe n'a jamais été divulgué. Mais bon... j'attends un miracle.
good service
Probably wouldn’t bother they only ring you on the weekly to get you to invest more money . I found them aggressive to be honest . After my 3rd consultant in 3 months . Have the text messages to prove it if anyone wants to see them . There not bothered at all lol lost £200.00 o well
Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
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