Super zalatwienie sprawy obsługa pełny…
Super zalatwienie sprawy obsługa pełny profesjonalizm

Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
Express Car Rental receives a mixed reception from customers, with a significant number praising the service while others express serious concerns. Many reviewers highlight the reasonable prices and commend the staff's helpfulness, noting positive experiences with car pickups, especially at Krakow Airport.
However, a substantial number of complaints focus on poor customer service, including long wait times for vehicle delivery and issues with vehicle quality, such as receiving damaged cars. Customers also report frustration with the lack of a physical office at airports, leading to confusion and delays. Additionally, some mention unexpected fees and difficulties in communication. Overall, while many appreciate the affordability and service, the recurring issues with vehicle condition and customer support leave a negative impression for others.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,003 | 100% | -2.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.5 | 215 |
| Dec 24 | 4.4 | 192 |
| Jan 25 | 4.4 | 263 |
| Feb 25 | 4.5 | 177 |
| Mar 25 | 4.4 | 132 |
| Apr 25 | 3.4 | 5 |
| May 25 | 1.5 | 8 |
| Jun 25 | 2.5 | 6 |
| Jul 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We picked our car up from Krakow train station and dropped it off 8 days later at Gdansk airport”
“1) I made the order through booking, I had to pay insurance twice to reduce the deposit from 5000 to 500”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 1,003 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.1 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 4.8 out of 5 (good) | — | 998 |
Bottom line: Express Car Rental is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 4.0).
500 reviews of Express Car Rental. Filter by what matters to you.
Super zalatwienie sprawy obsługa pełny profesjonalizm
Super obsługa...i bardzo dibry samochód. Serwis 10/10 :)
Samochód bez zastrzeżeń, dostarczony i odebrany podczas zwrotu na czas. Uwzględnienie opóźnienia lotu. Polecam tą wypożyczalnię.
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Brak przepływu informacji między firmą ubezpieczeniową a wypożyczalnia Express. Gdybym wiedziała ile nerwów będzie mnie to kosztowało nigdy bym nie wybrała firmy Express! Samochód dostarczony z opóźnieniem (dzień później)! Dramat! Stracone nerwy, czas i niepotrzebne koszta! Brak kontaktu z opiekunem samochodu. Stanowczo odradzam!
I rented a Renault Jogger in Warsaw, and the whole process was smooth and hassle-free. The car was clean, low mileage, and super fuel-efficient, making it a comfortable and enjoyable drive. What really stood out was the amazing customer service—the team was friendly and professional. The only hiccup was my own mistake—I didn’t read the instructions properly and paid a 5000 PLN deposit, but I got it back with no issues. Overall, a great experience! I’d definitely rent from them again and highly recommend it to others.
Pan od wynajmu się spieszyl na pociąg . Nie mogłem dokonać rezerwacji bo nie miałem karty kredytowej a debetowej na której było wystarczająco środków -nie chciał. Dlatego że spieszył się na pociąg nie miałem szansy podjechać do domu i wziąć właściwej karty.
1. Kontakt w sprawie umówienia podstawienia auta musiał nastąpić z mojej strony, ponieważ do około 15, brak reakcji że strony firmy 2. Brak możliwości dostosowania godziny odbioru auta. Zostalam poinformowana, że odbiór może być tylko po godzinie 21:30
Wszystko bez problemowo, punktualnie , polecam Express Car Rental.
Profesjonalna firma wszystko dopięte na ostatni guzik miła obsługa Polecam
Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
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