about Matthew.M…Way to go thank you
What's there to say about Matthew.M except he did a very good job with explaining things to me and was very communicative and polite. ...way to go Matthew!

Fair Credit is a review platform designed to help consumers make informed decisions about financial products and services. The company facilitates user-generated reviews and ratings, allowing individuals to share their experiences with various financial institutions, credit services, and related offerings. By providing a transparent space for feedback, Fair Credit aims to empower consumers to evaluate their options based on real-life experiences. Targeting a diverse audience, including potential borrowers, credit card users, and individuals seeking financial advice, Fair Credit serves as a valuable resource for those navigating the complex landscape of credit and financial services. The platform's focus on community-driven insights helps users understand the quality and reliability of different providers, ultimately guiding them toward better financial choices.
Fair Credit receives high praise from many customers for its helpful and attentive staff, particularly Matthew and Stephanie, who are noted for their friendly and efficient service. Reviewers appreciate the clear communication and support throughout the credit process, with several highlighting the ease of contact via text.
However, there are significant complaints regarding delays, with some customers waiting over five weeks for responses or updates, leading to frustration. Additionally, a few reviews express dissatisfaction with high interest rates and the overall cost of loans, suggesting a perception of unfair practices. Despite these concerns, the majority of feedback reflects a positive experience with the company's service. Overall, Fair Credit is viewed favorably, especially for its customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 46 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“Dion mcrae is great he's working on my credit as we speak he's very professional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Credit Cards.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 50 out of 100 | 4.9 out of 5 (good) | — | 46 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Fair Credit is #4 of 5 on overall rating in this group.
46 reviews of Fair Credit. Filter by what matters to you.
What's there to say about Matthew.M except he did a very good job with explaining things to me and was very communicative and polite. ...way to go Matthew!
I feel as Mathew was born to help people and his service was excellent thank you now I’m on the road to having better credit
Matthew was professional and answered all of my questions promptly
Matthew was awesome. He took care of everything efficiently and always responded to my emails, phone and text messages promptly. Thank you for all your help. Anna
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Matthew is a great person very informal and straight to the point. I’m glad he help me and also I will recommend peoples I know to contact his office for help thanks again
Stephanie is outstanding, She was very professional and made me feel like family. I will save her number and will use her in all my future credit plans. ⭐️⭐️⭐️⭐️⭐️
I reached out to Fair Credit when I realized my credit had multiple collections filed against it. I was paired up with Stephanie who helped me understand what exactly was happened and what needed to happen to dispute the collections. She filed disputes on those collections, and since then my credit score has increased by nearly 50 points.
Dion was very customer friendly and professional. He followed up with me in a timely manner and was not pushy.
Was tremendous help. Very nice gentleman.
Stephanie D was amazing in helping me. She was SO sweet and understanding, she gave me information I never would have known without her, she truly was a blessing and a big help!!
Stephanie has been great to work with so far very pleased
Matthew was very professional and here to help me through the process!
Matthew M. was very professional, clear and concise on what I needed to do. Explained the process clearly as well. Can’t wait to see the results!
Stephanie was amazing today and took excellent care of me. Not only that I learned some new things. What an amazing experience!!!
Superb customer service, he was very patient with my ability to retrieve necessary documents and was very reassuring if I was unable there was a work around to continue.
Well so far Mattew M. has been absolutely amazing! First he reached out to me genuine concern an interest in getting JUSTICE for me. There were two "DELINQUENT ACCOUNTS" that were greatly effecting my credit report and one of them had dropped my score down almost 100 points, thing is I paid it over a year ago, so of course I emailed them and attached the proof if payment I made, I paid it all of one and closed the account a long time ago, they kept sending me mail, emails AND blowing up my phone. I was so upset, but then Mattew called and changed everything;)!! I gave him my proof and I will finally be able to get a loan for my business and new credit cards! He's awesome. Very professional.
Dion was super helpful and attentive. He informed me of laws in place that I did not know about as well as. He immediately reached out after I submitted my request and got the ball rolling. I had an overall pleasant experience with this company.
Matthew has been nothing short of amazing!!!
I've been working on my credit and Stephanie was definitely a blessing, usually when I receive random calls I don't answer, that day I answered was a blessing, she taught me things I never knew, and walked me through a process for free when I was willing to pay for this knowledge and help, thank you Stephanie and God bless
We had just about given up hope. We had no idea what to do with this company that was going after my wife.And they knew the debt was not owed. Matthew gave us a little peace finally. With his consultation on the steps to follow and how the legal process works with these things we feel so much at ease. Thank You...Matthew
Fair Credit is a review platform designed to help consumers make informed decisions about financial products and services. The company facilitates user-generated reviews and ratings, allowing individuals to share their experiences with various financial institutions, credit services, and related offerings. By providing a transparent space for feedback, Fair Credit aims to empower consumers to evaluate their options based on real-life experiences. Targeting a diverse audience, including potential borrowers, credit card users, and individuals seeking financial advice, Fair Credit serves as a valuable resource for those navigating the complex landscape of credit and financial services. The platform's focus on community-driven insights helps users understand the quality and reliability of different providers, ultimately guiding them toward better financial choices.
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