Quick and Easy
Helpful and polite. The tech helped me transfer and upgrade.

Family Tree Support is a dedicated service provider for users of Family Tree Maker software, which is designed to help individuals and families organize and maintain their genealogical records. This software allows users to document important family information such as birth dates, marriage dates, and other significant events, creating a comprehensive family history. Family Tree Maker is available for both Windows and Mac operating systems, ensuring accessibility for a wide range of users. The company offers technical support to assist customers with any software-related issues they may encounter. Users can reach Family Tree Support through their support number, +1-888-257-3335, to connect with certified technicians who can provide guidance and solutions. Family Tree Support caters to genealogists, family historians, and anyone interested in preserving their family legacy through effective record-keeping.
Family Tree Support receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members like Andy and AJ. Reviewers frequently highlight the quick and efficient service, noting that technicians are knowledgeable and easy to work with, which enhances the overall experience.
Many express gratitude for the seamless transfer and upgrade processes, emphasizing how well staff guide them through technical issues. However, a few reviews mention concerns regarding support for specific problems, indicating that some users may face challenges with certain features or functionalities. Despite this, the majority of feedback reflects high satisfaction with the service provided. Overall, Family Tree Support is regarded as a reliable and effective resource for users needing assistance with their software.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 12 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 4.9 | 12 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 9 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helpful and polite”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −1% | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Family Tree Support is #1 of 5 on overall rating in this group.
60 reviews of Family Tree Support. Filter by what matters to you.
Over a year ago
Helpful and polite. The tech helped me transfer and upgrade.
Over a year ago
AJ has gone beyond my wildest expectations and I am so grateful to have my documents on Family Tree back on my computer. Thank you immensely.
Over a year ago
AJ was very easy to work with and easy to understand. Great Job
Over a year ago
Andy was wonderful.. He got me set in no time and was very personable. Thank you
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Helpful and polite. The tech helped me transfer and upgrade.
AJ has gone beyond my wildest expectations and I am so grateful to have my documents on Family Tree back on my computer. Thank you immensely.
AJ was very easy to work with and easy to understand. Great Job
Andy was wonderful.. He got me set in no time and was very personable. Thank you
Nova was very professional and provided me with high level of expertise that help me greatly. You are fortunate to have him as your employee
Good work, great attitude
The technician was knowledgeable and speedy. He installed Family Tree Maker 2024 for me, and transferred all of my trees to the this new version. Thank you, Andy.
It fulfill my expectations
AJ was very professional and I understood all of instrutions and I enjoyed working with him . He is an outstanding employee. Thanks A.J.
Very good knowledge and good speaking voice. AJ done a very good job!
A J Was extremely helpful and guided me through the entire process of updating my FTM program.
Andy was very helpful. He got Family tree maker 2024 updated for me.
I am not young! Andy worked well with me and we got the job done. All is well.
Andy upgraded my software and everything looks good. Thank You
The technician did a great job of asking me questions about/during the installation process and also took some time to go over useful features of the new 2024 software. I also was able to reach a technician immediately when I called. All-in-all a good experience!
It was marvellous to have ANDY to help me out. He is such fantastic person. Very knowledgeable and so nice to have as a consultant
Agent was knowledgeable and friendly and quickly solved my issue
Technical support was perfect and easy to work with. AJ Wilson was perfect and easy to understand. AJ explained all the necessary information that made the transition perfect.
Family Tree Support is a dedicated service provider for users of Family Tree Maker software, which is designed to help individuals and families organize and maintain their genealogical records. This software allows users to document important family information such as birth dates, marriage dates, and other significant events, creating a comprehensive family history. Family Tree Maker is available for both Windows and Mac operating systems, ensuring accessibility for a wide range of users. The company offers technical support to assist customers with any software-related issues they may encounter. Users can reach Family Tree Support through their support number, +1-888-257-3335, to connect with certified technicians who can provide guidance and solutions. Family Tree Support caters to genealogists, family historians, and anyone interested in preserving their family legacy through effective record-keeping.
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