CROOKS
CROOKS! They have been taking money from my account under various affiliated names and providing zero service. Stay away.

Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
Flava receives a mix of feedback from its customers, with a significant portion expressing dissatisfaction. Many reviewers report unauthorized charges of £29.99 from their accounts, labeling the company as a scam and warning others to avoid it.
Complaints about fraudulent transactions and poor customer service are prevalent, with some consumers claiming they never even signed up for any services. On the other hand, there are positive remarks highlighting the delicious food and attentive staff, with some customers praising the excellent service they received. Despite the positive experiences, the overwhelming number of negative reviews regarding billing practices and product availability raises serious concerns. Overall, the sentiment leans heavily towards negative due to the alarming reports of unauthorized charges and customer dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy and straight forward to order”
“99 payment on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Flava is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
500 reviews of Flava. Filter by what matters to you.
CROOKS! They have been taking money from my account under various affiliated names and providing zero service. Stay away.
Since June 04th 2025 this company has tried to take a total of 17 transactions from my account, each for 29.99, completely unauthorised, I cancelled my card immediately and reported to the police as fraud.
Its a scam company they taking 29.99 some subscription wich you dont even subscribed and not even informed about this somebody selling personal data guys we should put in the in court this company its not legal
i have never even heard of this company before , that is until i had a notification saying that they tried to take £29.99 from my bank account.. somehow i had a whole account set up with my email which I genuinely do not recall making, i checked all my previous emails that involved ‘flava’ and nothing came up. nothing is making sense lol
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This company fraudulently tried to take £29.99 out of my account for nothing. SCAM AVOID
Used to be good now they only sell items in cases and at more expensive than in the shops so your paying more for out of date food than if you were to get it from your local store with a good date make it make sense plus you buy in cases of 6 or more now ruined a good site
Never even heard of this company until it took £29.99 out of my account.....wtf!!! Wasting time trying to get that money back now. Avoid.
I thought this looked useful as a back up for groceries when this popped up 08/12/24. I was contacted by my bank on the 13/12/24, querying a £29.99 payment on my account. This was within the 14 day cooling off period and without even making a purchase!! I've now raised this with my bank fraud team and have emailed the company to end my subscription. AVOID
Everyone that i know who has ordered food from there has gotten severely ill also they are trying to take £30 of a free trial that I cancelled instantly, AVOID!!!!!!
Scam robbing joke I didn’t even sign up and take 29-99 out of bank and refused a refund so defo a scam and warn people not to use the scam company the staff are rude and pretend to be offended just so they end the call early
This company is related to scams and fraudulent activity,stolen card details and subscriptions. Stay well clear
Scam and have you seen the price of the stuff 280 pound microwave stay well clear
Flava take from my bank account 29,99 without approval twice .not possible stop. Never go to f....lava. shaim for flava.
Really bad experience. Only joined to get a specific laptop. Payed for 8wks then was told they don't have the item. Changed order to a bed. They sent wrong bed which was also faulty. Wrong fittings. The original bed was not in stock. They refused to refund as item had been opened. DO NOT USE THIS COMPANY!!! PAYED £500 FOR A FAULTY BED & CUSTOMER SERVICE ARE NOT INTERESTED. REALLY DISGUSTING & MOST DEFINITELY DO NOT RECOMMEND!!! BE WARNED!!! Post response from Flava...you can see from their reply that they do not care about customer satisfaction. Happy to steal your money for rubbish product.
I had 3 payments taken from my bank account from you at Flava with one payment name ‘Flavva’ and two other payment names ‘Flava online’ and each of the three payments was not authorised and submitted by myself, it was taken without me confirming the payments. And i have tried contacting you but there has been no response! The date given that i experienced this was the first date and there was two other dates which was the 2nd February and 13th February. The first date which was the 5th January was a payment of £29.99 and the other two payments on the 2nd and 13th February was both £14.99 which is a total of £59.97 and there is nothing about getting a refund and i cannot find anywhere online where there is a live chat or email address etc.
If could I wouldn’t of rated it at all on first delivery bribed with ice creams before food came to leave a review and it wasn’t there yet first order okay second they tell u tht these are chicken pakoras and garlic mushrooms hillarious after weung told me the chef himself said they was rightshown picture and they claim there just chopped in there no hun the mushroom bajis disgrace of a company and the burger bun was swimming in grease have pictures of any one would like to see wht ur in for
I cancelled my subscription with them, they still took 29.99 out of my bank contacted them to let them know i had cancelled the following month they took 14.99 out, they have refused to refund my money impossible to talk to anyone there stay clear
Please be careful as not had a shop as cancelled but they kept trying to take money out my bank, which was blocked, then after 9 tries in a few months they had the audacity to put my bank details in as a phone payment themselves to themselves that then went through. I had to contact my bank.
I looked at this website under good faith with what they said that you could purchase items like you purchase items like you can from places like Amazon, not once did they say that you are signing up to a subscription! I have been all over this dodgy website to try and cancel my account that I HAD to create, and there is NOWHERE where I could cancel my account, if there was then I would have cancelled my account there and then but I swear they have done that on purpose so they can rip people off! At the moment I am signed off work due to long-term sickness as I'm waiting on a operation, and I set money aside for me to get to hospital but this company have taken that money and now I can't get to my operation I've told them thus and they have shown absolutely no compassion whatsoever, as they have told me that I will have to wait 35 days for the money to go back to my account because according to them it's a voided transaction but it isn't they have TAKEN my money and I've had this confirmed by my bank, so they should be refunding me which as everyone knows takes 3-5 working days but they won't! I've noticed that they have only replied to the positive reviews and not the negative reviews not even offering people who have left negative reviews any help in resolving there complaint and that should tell you what you need to know about this so called company! They are basically taking money of people under false pretenses and not helping them when they do! If you were thinking about signing up to FLAVA I would think twice before you do, I'm not telling you what to do with your money I'm Just trying to save you getting ripped off like I did and others havr done.
Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
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