Good flying experience, bad airport service
I usually have good experiences flying with PlayAir, but last time, the experience shocked me. My partner and I made the mistake to arrive 45 min instead of 1 hour before to check in our bag that we paid for (that is COMPLETELY our fault - not PlayAir). However, we asked for guidance from the staff member, and he was extremely rude and even lied to us. We asked if they had some solution or suggestion on what to do, and he said there's absolutely nothing and that we could/should "just throw away our bag at this point". How's the the most reasonable thing? He then suggested that we take the next flight tomorrow, and we asked how much that would be and he answered "500 EUR". When we later checked, it was actually 100 EUR, which means he just said any number, either because he didn't know and was too lazy to check, or he just wanted to stress us. Again, we were late and that's our fault. But I don't expect to be treated badly, and a little help along the way would have been nice.
