terrible terrible no customer service…
terrible terrible no customer service present at all, we wanted to cancel our flight for a refund and there was no response.

Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
Porter Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations, delays, and poor communication. Reviewers frequently report being rebooked without notice, leading to significant inconveniences, such as missing important events.
The check-in process is often described as slow and chaotic, with some travelers waiting over an hour just to check in. While a few positive comments highlight friendly staff members, such as Gihan at Toronto Pearson, these instances are overshadowed by complaints about overall service quality. Additionally, issues like delayed baggage and uncomfortable seating further contribute to the dissatisfaction. Overall, the sentiment is largely negative, with many customers advising against flying with Porter Airlines.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 210 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 11 |
| Sep 24 | 2.8 | 11 |
| Oct 24 | 3.0 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.4 | 9 |
| Jan 25 | 2.3 | 6 |
| Feb 25 | 1.8 | 9 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.3 | 6 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 210 most recent reviews.
“March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto”
“The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | −15% | 210 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
210 reviews of Porter Airlines. Filter by what matters to you.
terrible terrible no customer service present at all, we wanted to cancel our flight for a refund and there was no response.
Not recommend this airline I am writing to express my disappointment with Porter Airlines. My family, including my wife and child, recently flew with your airline based on positive reviews. However, despite our online booking indicating a complimentary meal, we were asked to pay for it onboard, causing inconvenience and discomfort. Such discrepancies should be avoided to maintain customer trust, especially for families. We hope for a prompt resolution and clearer communication in the future.
They told untruths cancelling our connecting flight from Toronto to Vancouver, they claimed weather issue. However at least 2 other flights managed to fly the same route on the same evening
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Customer service best Food best Seat comfort best Extremely professional and amazing staff
Flight PD356 departure 1:25pm Calgary to Toronto on Aug 30, scheduled boarding time 12:55pm, we arrived at gate 1:08pm and was told gate was closed because the pilot decided to leave earlier and didnt let us on the flight. We had to purchase tickets for the next flight at $169.50 per ticket. Never had such ridiculous experience. How can they leave us without calling us!!!
It's worth considering other options if possible. While they might offer free WiFi and alcoholic beverages, these are just distractions from deeper issues. Unfortunately, their support is lacking, often accompanied by excuses. Delays are frequently attributed to 'safety,' which unfortunately leaves you with no protection or compensation. Additionally, when it comes to flight changes, they might not accommodate your preferences, opting instead to suggest cancellation and re-purchase at an added cost. If you're considering Porter, it might be akin to taking a gamble, but the odds might be better with a lottery ticket
Sucks they picked the right mascot. A raccoon is a big rodent that does destruction. they cancelled my flight 4 a.m. in the morning and they wouldn’t do anything to adjust it with no other airline or themselves. Would rather walk to my destination then book with this “raccoon “ airline
When i book my ticket on that time I don’t have to pay for cabin bag but now they said i have to pay for cabin bad disgusting
Your flight will get canceled 8 out of 10 times and you won’t get another flight until the following day if you’re lucky. I flew out of Windsor to Toronto to Montreal and all of these flights got canceled. They said it was related to not having enough flight crew or some other vague reason. The customer service line will have you on hold for over an hour and offer no help. They will just try to redirect you to some one else. I would recommend paying a little more and go with another airline unless you want to wait at the airport for days or stay on hold to talk to a brick wall.
Garbage airline. Do not book here. Took my money twice and never gave me an airline ticket. Customer service never picks up. Spent 2.5, plus 1.5 then another 2 hours on hold long distance and told they can’t help. DO NOT BOOK PORTER AIRLINES they are crooks.
Cancelled a flight because of a lack of crew. If you schedule a flight, I would assume that means you have the crew to handle it. I find it hard to believe that you realized that you were just short some crew members only a few hours before flight departure. The government encourages us to travel within Canada, but the terrible airline choices we have here guarantee that the train or even, heaven forbid, a bus is a better option even though it adds hours to a trip. So it's wonderful that they rebooked to tomorrow morning, even though there's absolutely no guarantee that this new flight won't be cancelled as well. Not only does it screw up the point of the trip, it makes it much more stressful. Great job /s
I have to give one start otherwise won’t allow me to continue. Do not fly Porter. My fly to Edmonton just cancelled and rescheduled 24 later really? What I am going to do today with all the extra expenses? Really Porter, this is unacceptable. Why do you even offer flys if you don’t have enough crew or other resources. Never ever book with Porter
We were suppose to fly Porter last night from Toronto to Montreal to catch a flight from Montreal to Qatar to Bali. But there was an hour delay due to weather in Montreal. Porter never staffed appropriately, had no redundancy in place nor authorized the appropriate overtime or planned based on weather. They in fact had overbooked and been asking for 6 volunteers to take a latter flight. They said it was weather induced. so with this new revision from Montreal (1hr) flight crew walked out on us. Our flight to Montreal therefore got cancelled. We never made it to our connecting flights. They said they will work with interline and rebook all of our flights for us all (30 passengers now) stranded within 15 min. 6pm turned to now 9pm with no updates. Then they kicked us out of the lounge saying there was a security breach. Told to receive updates from front desk staff. Front desk was empty. Cleaners told us they left hours ago. At 11 we were kicked out of airport entirely as Toronto Island airport closes at 11. No updates. No communication. No emails. The notification update that was posted on our Porter website under our reservation had rebooked us to leave Qatar to Bali on July 3rd. But we are to leave Toronto to Montreal on July 4th. How is that even possible?. We are 3 families with children. We have been slowly planning this trip over 6 months. We had booked things which are non refundable. Our stays are no longer refundable. We have been so excited for this trip for so long. We took Uber XL to and then back home for no reason. We called Porter. Who had no updates. The asked us to call the nxt day. Absolutely frustrating. Will never ever fly with Porter.
I absolutely love Porter! I live in Hamilton On. It’s so convenient to head up north. I take the Go train to Union Station. They have a free shuttle bus across the street that runs every 15 minutes. You don’t have to check bags if you have a carry on. Do your mobile check in. Go through security and it’s that easy. The flight is comfortable and the plane is clean. They even gave me a free beer and snack. Love Porter!!
I didn't even want to give one star but only this way I get a chance to write horrible customer service that Porter provided yesterday (June 27) I heard stories about Porter but I didn't believe any of it until I experienced on my own. I am pretty sure that they are not investing enough money to educate employees. With the poor judgment of porter agents, I couldn't get on the plane and the whole business trip is interrupted. Now I have wasted two days of work to solve this issue. Porter said I will receive an email from them but I haven't received any following up message.
It is my first time flying with Porter Airline and I’m not impressed my the customer service I’ve received so far. For a start when I first got to the airport I tried to change my checked luggage to a carry on but I was met with bad attitude, they tried charging me for a bundle instead of just making the switch. Which I’ve never had trouble doing with other airlines. Wifi is horrible and so is the food, and there are fewer choices. Once I landed in Toronto for my connecting flight, I made sure to verify with the staff that my luggage would be sent to the other plane and was reassured that it would. Once I landed in Vancouver my luggage was missing. A luggage I could have had with me in the cabin but couldn’t make the change, and not only that. But I’m getting married tomorrow and my dress and everything else is in that luggage. There isn’t any compensation for a missing luggage until 21 days after it’s been lost. Which means I have to postpone my wedding because I got no dress, nothing and it’s costing me thousands of dollars which obviously won’t be paid back to me even though it’s their screw up. Way to go Porter Airline. First time travelling with them, will also be the last.
This company should NOT exist. I lost a day and an important meeting because nobody was at the airport to issue a boarding pass. They had no teller machine for it. Their website was hacked somehow as they would not take my reservation number. The final blow they could not be reached by phone. They should issue their F%$# boarding pass by e-mail IF they won't deliver them at the airport. This company is a shame, they should lose their license to operate. People beware! Don't try them as you can see the reviews here. This is a QR code careless company. They are QR code dependent, translating as BAD! Grandma and Grandpa should avoid it!
Terrible customer policy. Horribly irresponsible - had a conneting flight between Halifax & Toronto. Flight out of Halifax posted a 15 minute delay - in reality it was a 90 minute delay which made me miss my connecting flight. Resulted in an 8-hour wait in Ottawa - horrendous treatment by gate staff and online / call centre customer service. I didn't think it's possible to be worse than Air Canada, but it is.
Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
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