Food City is an online review platform that enables customers to share and read feedback about various food-related businesses. The company provides a space for consumers to post reviews, rate their experiences, and engage with other users, creating a community-driven resource for dining decisions. By facilitating honest and transparent feedback, Food City helps potential customers make informed choices about where to eat and shop for groceries. The platform primarily serves food enthusiasts, restaurant-goers, and grocery shoppers looking for reliable insights into local establishments. Food City caters to a diverse audience, including families, individuals, and food critics, by offering a comprehensive collection of reviews and recommendations. Through its user-friendly interface, the company aims to enhance the consumer experience in the food industry while assisting businesses in understanding customer preferences and improving their services.
Reviewers express significant dissatisfaction with Food City, highlighting a range of issues that contribute to a negative shopping experience. Many customers report poor staff attitude, noting that employees at the deli and checkout counters are unhelpful and disengaged, with instances of multiple employees ignoring customers entirely.
Complaints about the parking situation also arise, with several individuals mentioning receiving tickets, which adds to the frustration. Additionally, there are grievances regarding the management of gift card purchases, with one customer detailing a problematic online order process. Overall, people feel that the store has declined in quality and service, attributing this to poor treatment of employees and a lack of customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“i went to check out i had about 100 dollars in my cart got check out no cashier to check me out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 67 out of 100 | — | 6 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Food City is #5 of 5 on overall rating in this group.
6 reviews of Food City. Filter by what matters to you.
Over a year ago
i went to check out i had about 100 dollars in my cart got check out no cashier to check me out.i look around and there was three cashier stand at the service counter talking nobody made a move to com... See more
Over a year ago
Sat Jun 14 2025 Gadsden, AL. Appox 4:00 -5:00 pm I went to the deli no lines, four deli employees looked right me a offered no help, then the 4th employee out (I'm still looking at the chicken) these... See more
Over a year ago
I went there four years ago and ended up with a parking ticket as did many people before and after me. So many people can not be dishonest in telling their stories. I warn everyone not to go there. It... See more
Over a year ago
My wife registered for an online account with Food City. She ordered a Gift Cart as a thanksgiving gift and asked her son-in-law to pick it up at the Calhoun Georgia store. The charge for the gift car... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
i went to check out i had about 100 dollars in my cart got check out no cashier to check me out.i look around and there was three cashier stand at the service counter talking nobody made a move to come to check me out this was at ft payne store.looks like people not doing there job ? bad for business
Sat Jun 14 2025 Gadsden, AL. Appox 4:00 -5:00 pm I went to the deli no lines, four deli employees looked right me a offered no help, then the 4th employee out (I'm still looking at the chicken) these 2 ladies talking amongst themselves, pickup container fixing plates. WTH, I had been standing there for a good 3.5 - 4 mins, both of them looked me. The manager when I went to speak to him, said we'll walk over to deli with me they will wait on you with me standing with you. Mind blowing! Not worries deli I ill go to Publix or Johnson's food stores. Please look at your cameras and tell me I'm wrong, you don't have BAD customer service.
I went there four years ago and ended up with a parking ticket as did many people before and after me. So many people can not be dishonest in telling their stories. I warn everyone not to go there. It is a set up. I have not returned there for four years now. This kind of treating customers simply disgusts me. Any suggestions to improve signage are always ignored.
My wife registered for an online account with Food City. She ordered a Gift Cart as a thanksgiving gift and asked her son-in-law to pick it up at the Calhoun Georgia store. The charge for the gift card was already taken out of her account. They refused to give the gift card to her son-in-law and said that a gift card was not able to be purchased online to prevent scams. They took her money---who is the scammer here?
Food City is owned by greedy people. It used to be a wonderful place to shop but that died with the founder. They treat their employees badly and that is then funneled to the consumer. Every time I have walked in a FC store I can feel the terrible energy of the place. Love of money is evil.
For all you people who live in prestonsburg.. Don't use foodcity's western union.. I tried to use an international transfer and they were all up in my business about the person I was sending to.. Just because it was international.. What ever happened to that saying.. ., the customer is always right.. Sorry foodcity..., but that was not right the way you all treated me about western union... I'm a customer!
Food City is an online review platform that enables customers to share and read feedback about various food-related businesses. The company provides a space for consumers to post reviews, rate their experiences, and engage with other users, creating a community-driven resource for dining decisions. By facilitating honest and transparent feedback, Food City helps potential customers make informed choices about where to eat and shop for groceries. The platform primarily serves food enthusiasts, restaurant-goers, and grocery shoppers looking for reliable insights into local establishments. Food City caters to a diverse audience, including families, individuals, and food critics, by offering a comprehensive collection of reviews and recommendations. Through its user-friendly interface, the company aims to enhance the consumer experience in the food industry while assisting businesses in understanding customer preferences and improving their services.
This profile hasn't been claimed by the business owner.
