Store lack of helpfulness
I called their local store; asking a question about online policy; I was told by the person that answered she didn't know and she refused to ask someone else.

Footwear etc. is an online retailer specializing in comfort shoes for both women and men. The company offers a wide selection of high-quality footwear brands, focusing on athletic shoes and everyday comfort options. Customers can browse an extensive range of styles designed to provide support and comfort, making them suitable for various activities, from casual wear to more demanding athletic pursuits. The target market for Footwear etc. includes individuals seeking reliable and stylish footwear that prioritizes comfort without compromising on aesthetics. By providing detailed product information and competitive pricing, the company aims to meet the needs of consumers looking for durable and fashionable shoe options. Customers can easily shop online at www.footwearetc.com to find their ideal footwear solutions.
Footwear Etc. receives high praise from customers for its excellent selection of shoes and quick delivery, with many expressing love for the products and the overall shopping experience. Reviewers frequently highlight the great fit and quality of the shoes, along with outstanding customer service that resolves issues promptly.
However, some consumers report concerns regarding sizing, particularly with width discrepancies and a decline in the quality of certain brands like Rieker. A few customers also mention dissatisfaction with the in-store assistance, citing unhelpfulness when seeking information. Despite these criticisms, the overwhelming sentiment remains positive, showcasing Footwear Etc. as a reliable choice for footwear. Overall, the company enjoys a strong reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 105 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 5 |
| Jun 25 | 4.3 | 6 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 4.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 105 most recent reviews.
“Quick delivery, not so good on the products”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 105 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Footwear etc. is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 4.5).
105 reviews of Footwear etc.. Filter by what matters to you.
Over a year ago
I called their local store; asking a question about online policy; I was told by the person that answered she didn't know and she refused to ask someone else.
Over a year ago
Rieker shoes quality has gone down significantly....not what it used to be
Over a year ago
My phone auto filled my old address and I emailed the company and they fixed it soon as possible.
Over a year ago
I love Footwear Etc! I get almost all of my shoes from them. Great fit and great brands.
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I called their local store; asking a question about online policy; I was told by the person that answered she didn't know and she refused to ask someone else.
Rieker shoes quality has gone down significantly....not what it used to be
My phone auto filled my old address and I emailed the company and they fixed it soon as possible.
I love Footwear Etc! I get almost all of my shoes from them. Great fit and great brands.
I ordered a wide width and the box was a wide but the shoes were not. I didn’t check k it before I left to work so wore them all day and my feet hurt, that’s how I figured out they were the incorrect width. The shoes look nice and they got here at a reasonable time but now I’m stuck with. Pair I have to break in.
I've wore these for about 15 years and love them!!
Great shoes.
Timely delivery
The price was amazing. Shipping was fast and shows were comfy!
Love the outstanding quality and unique design of the shoes, but for the price I find it frustrating to not be able to return or exchange an item if it doesn't fit or look right for you.
Hey, the shoes are perfect, Aaron the customer service representative was really great, super friendly and very professional, she went above and beyond, thanks again Aaron.
Very good communication and excellent product love my boots
Personalized note was a nice touch. The shoes came in good condition as promised. The only criticism would be a minor one: It would be nice if the shoes came a bit sooner.
Quick delivery and style is great. I thought by the picture you didn't have to tie the laces, but u found out hoe to lace them not to show the bow. Love the shoes!
LOVE the shoes and the service was great. I will keep ordering from you.
Item as described- arrived quickly
The shoes were exactly as described. They feel great! And were delivered a day earlier than expected, nice!
Footwear etc. is an online retailer specializing in comfort shoes for both women and men. The company offers a wide selection of high-quality footwear brands, focusing on athletic shoes and everyday comfort options. Customers can browse an extensive range of styles designed to provide support and comfort, making them suitable for various activities, from casual wear to more demanding athletic pursuits. The target market for Footwear etc. includes individuals seeking reliable and stylish footwear that prioritizes comfort without compromising on aesthetics. By providing detailed product information and competitive pricing, the company aims to meet the needs of consumers looking for durable and fashionable shoe options. Customers can easily shop online at www.footwearetc.com to find their ideal footwear solutions.
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