Poor app, quick and helpful chat line
Naveena on the chat line was great. Can't say the app works well I'm afraid.

Fuse Energy is a modern utility company focused on providing cost-effective energy solutions for both residential and business customers in the UK. The company specializes in offering a variety of energy tariffs, including variable and fixed rates, designed to help customers save on their energy bills. With a commitment to affordability, Fuse Energy ensures their prices remain competitive, often beating the UK price cap and offering significant savings on electricity and gas. In addition to traditional energy services, Fuse Energy caters to the growing electric vehicle market with off-peak charging tariffs that can save customers up to 90% compared to public charging rates. The company is also developing smart home solutions to enhance energy management and optimize savings for their users. By prioritizing customer service and innovative technology, Fuse Energy aims to create a seamless experience for those looking to switch energy providers or install EV charging solutions.
Fuse Energy receives overwhelmingly positive feedback from customers, highlighting excellent customer service and effective communication. Many reviewers appreciate the prompt email responses and the helpfulness of the staff, particularly during issues like gas meter replacements and app-related inquiries.
Consumers frequently mention the fair rates and the clarity of billing, noting that they only pay for the energy they use. However, some customers express frustration with the lack of phone support and occasional delays in email replies. A few negative experiences involve incorrect meter readings and issues with direct debits, but these are often resolved satisfactorily. Overall, Fuse Energy is recognized for its strong service and customer support, making it a recommended choice for energy needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service from Oliver at Fuse to replace a faulty smart gas meter”
“Poor communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Fuse Energy is #2 of 5 on overall rating in this group.
60 reviews of Fuse Energy. Filter by what matters to you.
Naveena on the chat line was great. Can't say the app works well I'm afraid.
Good customer service. Reasonable tarrifs.
I had the power go off to my house and established it was just us in our road having the problem. I was quite alarmed and worried when I found that Fuse Energy don’t have a contact number, as this is my preferred method of contact - especially as I was working from home and needed electricity. I emailed the support email in a panic, not expecting to hear back for a while but was contacted promptly by Ritam, who assured me he would help. After him asking for several pieces of information and photos he helped me solve the problem and I got power back. I would much prefer to be able to ring and speak to someone but I can’t fault Ritam. He was helpful, polite and prompt and it reassures me a bit that there are Fuse Energy staff like him on hand. He is a credit to them. Thank you Ritam.
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I have been using Fuse Energy services for about 3 months. So far I am happy with the service I have been receiving. Handled everything I have had questions about and had to deal with and the response has been prompt, Professional. From day one everything has been handled.
I found the app difficult to follow as I struggled to add Gas on as well as Electricity. I spoke to Naveena on customer support who was fantastic. Was patient and talked me through the process step by step. Very impressed as I would have probably got frustrated otherwise.
Fuse Energy is a modern utility company focused on providing cost-effective energy solutions for both residential and business customers in the UK. The company specializes in offering a variety of energy tariffs, including variable and fixed rates, designed to help customers save on their energy bills. With a commitment to affordability, Fuse Energy ensures their prices remain competitive, often beating the UK price cap and offering significant savings on electricity and gas. In addition to traditional energy services, Fuse Energy caters to the growing electric vehicle market with off-peak charging tariffs that can save customers up to 90% compared to public charging rates. The company is also developing smart home solutions to enhance energy management and optimize savings for their users. By prioritizing customer service and innovative technology, Fuse Energy aims to create a seamless experience for those looking to switch energy providers or install EV charging solutions.
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