Great communication.
Great communication. They don't have a phone line but their speed of email response or chat response makes up for this

Fuse Energy is a modern utility company focused on providing cost-effective energy solutions for both residential and business customers in the UK. The company specializes in offering a variety of energy tariffs, including variable and fixed rates, designed to help customers save on their energy bills. With a commitment to affordability, Fuse Energy ensures their prices remain competitive, often beating the UK price cap and offering significant savings on electricity and gas. In addition to traditional energy services, Fuse Energy caters to the growing electric vehicle market with off-peak charging tariffs that can save customers up to 90% compared to public charging rates. The company is also developing smart home solutions to enhance energy management and optimize savings for their users. By prioritizing customer service and innovative technology, Fuse Energy aims to create a seamless experience for those looking to switch energy providers or install EV charging solutions.
Fuse Energy receives overwhelmingly positive feedback from customers, highlighting excellent customer service and effective communication. Many reviewers appreciate the prompt email responses and the helpfulness of the staff, particularly during issues like gas meter replacements and app-related inquiries.
Consumers frequently mention the fair rates and the clarity of billing, noting that they only pay for the energy they use. However, some customers express frustration with the lack of phone support and occasional delays in email replies. A few negative experiences involve incorrect meter readings and issues with direct debits, but these are often resolved satisfactorily. Overall, Fuse Energy is recognized for its strong service and customer support, making it a recommended choice for energy needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service from Oliver at Fuse to replace a faulty smart gas meter”
“Poor communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Fuse Energy is #2 of 5 on overall rating in this group.
60 reviews of Fuse Energy. Filter by what matters to you.
Great communication. They don't have a phone line but their speed of email response or chat response makes up for this
First time user of Fuse Energy app and I had an issue swapping gas over from previous supplier, I used the Chat function and had brilliant customer service by all involved and specifically Paolo resolved my query in a professional and timely manner , I was very impressed. Thank you All .
Had issue with my IHD Customer support was excellent Trey went through some suggestions and was able to send him pics of my device. Well we have a resolution So Thsnk you so much Trey and the Customer support Team Very easy to use chat service as well SteveM
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Great service from Oliver at Fuse to replace a faulty smart gas meter. Good communication throughout, quick & tidy work, and very courteous. Thank you very much!
Been with Fuse since Martin Lewis first mentioned them and really happy with the rates, service and particularly paying for exactly the amount used at the end of each month. One knows exactly where you are and can compare, spread over the year isn't an accurate picture. Also special mention to Dhruv who has been amazing and worked really hard to help us with EV connection.
Had no gas supply on a Sunday evening and had very good experience with the Fuse app. Diagnosis was a new gas meter at our property. Bilal the engineer was very friendly and explained he would fit the meter which he had in his van. Informed Fuse at 6pm of the problem. By 9 .30 pm we had hot water and heating! Excellent service from Fuse and Bilal in particular. Very pleased to recommend Fuse energy based on my experience.
Oliver, the engineer called before turning up, was then prompt. He engineered both meters without fuss or mess and was quick at it! Polite and friendly, putting me at my ease. I couldn’t ask for more
Excellent customer service - speedy response. It's easy to get past A.I. & speak with a real person. I've been with Fuse Energy for a long time now - good value for money & fair.
I had an issue where a direct debit was generated automatically despite my account being fully settled. Initially this was frustrating, but once the matter was escalated, Fuse Energy handled it extremely well. A billing supervisor reviewed the account properly, acknowledged the limitation in the process, and resolved the situation fairly and promptly with clear communication throughout. A goodwill credit was applied without unnecessary back-and-forth, which I appreciated. This was a good example of a company taking ownership once the right person was involved. Professional, reasonable, and responsive customer service. Would recommend based on this experience.
Switched from British Gas, Faraz & Arnav were extremely helpful in getting me switched over and made it very simple for me. Now have cheaper bills & a lot better customer support! Thanks guys
Agent Gedmantas spent a long time with me trying to sort out a problem which was neither my fault nor Fuse Energy's. He persevered until he found the solution, keeping me informed at all times with great patience.
They dealt with my problem immediately with explanation, manners and efficiency. They acknowledge it was there mistake, so rare in this era of "it's not our fault" cry and compensated me for same. You do worry about efficiency when only chat line available and not phone line but they were brilliant.
Been with Fuse Energy for a few months now, after having a terrible experience with Octopus. Fuse Energy is by far Cheaper and good customer services. Can message on the App and someone always replies. They've manged to connect to my smart meters, where as Octopus couldn't and couldn't be bothered to look into it. Highly recommend Fuse.
Excellent customer services. Prompt response. Fuse energy company is delivering good services to the customers. Brilliant user friendly app is a central point of everything. Customer service chat is very convenient where you get real support people who deal with your queries and resolve promptly. Thanks for the excellent services and keep it up.
Agent was super helpful and sorted my queries out
Faraz was very helpful when he took over from the AI bot plugs- very quickly got me the info I needed and was friendly. Great :D
Fuse Energy is a modern utility company focused on providing cost-effective energy solutions for both residential and business customers in the UK. The company specializes in offering a variety of energy tariffs, including variable and fixed rates, designed to help customers save on their energy bills. With a commitment to affordability, Fuse Energy ensures their prices remain competitive, often beating the UK price cap and offering significant savings on electricity and gas. In addition to traditional energy services, Fuse Energy caters to the growing electric vehicle market with off-peak charging tariffs that can save customers up to 90% compared to public charging rates. The company is also developing smart home solutions to enhance energy management and optimize savings for their users. By prioritizing customer service and innovative technology, Fuse Energy aims to create a seamless experience for those looking to switch energy providers or install EV charging solutions.
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