Delays and late deliveries
Delays and late deliveries

G-STAR is a prominent retailer specializing in designer raw denim apparel for both men and women. The company offers a diverse range of products, including jeans, jackets, shirts, and various casual wear items. Known for its innovative approach to denim, G-STAR focuses on high-quality materials and unique designs that cater to fashion-conscious consumers seeking both style and functionality. The target market for G-STAR includes individuals who appreciate contemporary denim fashions and are looking for versatile clothing options suitable for everyday wear. By combining traditional craftsmanship with modern aesthetics, G-STAR aims to provide customers with distinct clothing choices that reflect their personal style. The company’s commitment to sustainability and collaboration with emerging designers further enhances its appeal within the competitive fashion industry.
G-STAR receives high praise for its fast delivery and quality products, with many reviewers highlighting the swift shipping and satisfaction with their purchases. Customers appreciate the unique styles and good price-quality balance, often noting that the service is both convenient and reliable.
However, some consumers express frustration regarding sizing inconsistencies, which have led to hesitance in ordering online. While the majority of experiences are positive, a few reviews mention longer-than-expected delivery times, particularly when using certain shipping services. Overall, G-STAR maintains a strong reputation for quality and speed, despite some concerns about sizing accuracy. The sentiment leans positively, reflecting a generally favorable shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 160 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 30 |
| Jul 25 | 4.3 | 70 |
| Aug 25 | 4.3 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“quality garment, reasonably fast shipment”
“9 more days will be a month that I have not received my payment these material are expensive and the time frame for...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.6 out of 5 (good) | 3.5 out of 5 (good) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: G-STAR is #3 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 3.5).
160 reviews of G-STAR . Filter by what matters to you.
Delays and late deliveries
My jeans, ordered online, starting tearing after one wear. The company refused to replace after ignoring me over a significant period. I've gone to Fair Trading as a result. It's really disappointing as I've been a loyal customer for some years.
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J’ai acheter une veste c’était la dernière en ma taille et lorsqu’elle est arrivée le carton était à moitié déchiré et la veste a l’intérieur toute froissé. Au moment d’essayer la veste je me rends compte qu’il y a un gros défaut de couture sur la manche qui m’empêche de pouvoir la mettre. Pour une veste acheter 170€ ça fait mal surtout que comme elle était en promo j’ai dû payer les frais de ports pour la renvoyer. Je n’ai pas pu en acheter une autre car il n’y avait plus ma taille.
I would love to give a review of the clothes but the delivery company just returned them without delivering them!
Was waren G-Star früher für tolle Jeans, wenn man seine Größe wusste konnte man ohne zu probieren seine Größe kaufen und es passte immer!!! Heute je nach Farbe fällt sie heutzutage kleiner, kleiner und noch kleiner aus und das nervt einfach grade bei Online Bestellungen! Und das tollste ist inzwischen, es gibt neue Jeansmodelle im G-Star Onlineshop und kaum schaue ich in den Newsletter sind alle großen Größen schon ausverkauft! Und warum werden manche Waschungen bis W34 produziert und andere wieder nicht? Und wenn die großen Größen schon so schnell ausverkauft sind, schon mal auf die Idee gekommen einfach mehr zu produzieren? Anscheinend tragen mehr Frauen lieber W34 als W26/W27! Aber G-Star wird es nicht mehr nötig haben sich nach Kundenbedürfnissen zu richten, schade eigentlich!
I am having a horrible experience with the courier, I still haven’t received the products and they don’t seem to care.G-star needs to do better to facilitate the experience until the product has been delivered.
We bestelden precies dezelfde broek en maat, maar het model was totaal anders. Dan is het niet meer te beoordelen en niet meer te kopen via internet. Niet handig.
Adresse wurde „angeblich“ falsch angegeben, das Paket ist ohne irgendeiner Info zurück geschickt worden, weil es nicht zugestellt werden konnte. Frage mich wozu man immer die persönlichen Daten angeben muss, wenn sie nicht nicht mal kontaktieren… Die Kosten fürs retourpaket musste ich auch übernehmen obwohl es nicht meine Schuld ist. Nie wieder, habe mich nur geärgert.
Ordered a t-shirt on 08/08/2025 and still haven’t received it yet. Someone from G-Star contacted me and confirmed that my order was lost in transit and promised to provide me with the new shipment number from Aramex, which ruined my experience. It has been a few days and I must say that the service is subpar. 2/10 for me. I’m very disappointed!
Pido 2 camisetas muy similares tanto en corte como en diseño y al recibirlas el tipo de tela es completamente distinta. La web no dispone de agentes con los que contactar por el chat de soporte. Cobran la devolución del pedido. Primera y última vez que compro.
Recently bought a jacket from G-Star,the padding has come loose, like to send photo but I cannot find link Regards
9 more days will be a month that I have not received my payment these material are expensive and the time frame for not receiving the item is diabolical I order these pants for a business attire that I could not wear which I couldnt attend and I did not get the job furthermore the delivery did not say anything about a month to be received I’m so confused concerned and confused I will like my package and a credit will also be great
Returned 2 pairs of trousers in the exact unworn tags attached condition they arrived in via the recommended courier as they were too big. Received an email with return rejected after 2-3 weeks as return does not meet policy?! GStar are sending me back the trousers that are of no use to me. Extremely poor service and still have not given me a reason. Unfortunately I placed an order for a smaller size which I now regret as I will not be giving them any more of my money in the future. Really not a good advert for online shopping.
G-STAR is a prominent retailer specializing in designer raw denim apparel for both men and women. The company offers a diverse range of products, including jeans, jackets, shirts, and various casual wear items. Known for its innovative approach to denim, G-STAR focuses on high-quality materials and unique designs that cater to fashion-conscious consumers seeking both style and functionality. The target market for G-STAR includes individuals who appreciate contemporary denim fashions and are looking for versatile clothing options suitable for everyday wear. By combining traditional craftsmanship with modern aesthetics, G-STAR aims to provide customers with distinct clothing choices that reflect their personal style. The company’s commitment to sustainability and collaboration with emerging designers further enhances its appeal within the competitive fashion industry.
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