Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.7	378	100%	-1.1	● Low

2.7 / 5 overall

378 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.5▼ 1.1
12-month avg: 2.8
All-time: 2.7
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Booking	Service	Value	Trend	Reviews
Gate 1 TravelThis company	2.7 out of 5 (poor)	100 out of 100	2.3 out of 5 (poor)	2.4 out of 5 (poor)	2.6 out of 5 (poor)	+18%	378
Evolution Travel	4.9 out of 5 (good)	100 out of 100	—	5.0 out of 5 (good)	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.8 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Gate 1 Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.3).

Reviews

378 reviews of Gate 1 Travel. Filter by what matters to you.

2.7ⓘ

Customer reviews (378)

0 reviews in the last 12 months

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Melina

1 review

Dec 3, 2022

Rude and Unprofessional Customer Service

I have experienced the worst and rudest customer service by Holly. I inquired about possible flight options for booking with my tour and after less than 1 min she started yelling at me when I dared asked about a different airline. Contrary to the options on their website, she kept raising her voice at me that there are no others but United, and that Gate1 is not a flight booking agency. I could not say a word because after her tirade she hung up on me...

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L.Wagner

1 review

Nov 30, 2022

Gate 1 Let us down (literally) SEE UPDATE

My wife and I are moderate travelers and decided to book our first guided tour through Gate 1 based on the countries they covered. We booked the 13day Croatia, Slovenia, Venice tour and were very excited to visit all of these countries. Our initial flight into Europe from the U.S. was cancelled (not the fault of Gate 1) which put us behind 2 days into the tour. I will give Gate 1 credit in that they did everything possible to eventually reunite us with the our in progress tour. On the 6th day of the tour my wife who was fully vaccinated and boosted tested positive for covid in Dubrovnik Croatia. We did the right thing and notified our local tour operator and as expected were told we couldn't continue with the group. What was not expected was the total abandonment from Gate 1 management of us and our stranded travel situation in Croatia. During my wife's 5 days of required isolation in Dubrovnik, we received one phone call from Gate 1 management inquiring into her health and well being! They offered no assistance in getting us home, only stating if you can get to Venice, you may still use your booked return flight home. Good luck arranging travel from Dubrovnik to Venice. To keep this review brief, I will end with saying, yes we did eventually safely make it home but without any assistance from Gate 1 management. They never called to check on my wife's recovery (she did), never called or checked to see if we did indeed make it home and have never followed up. Be aware if you get Covid while traveling with Gate 1, buckle up for the unknown as it could be a nightmare. I can't end this review without taking the time to say how ever grateful we are to our local Gate 1 tour operator Ivona Ercegovic who went above and beyond to see that we not forgotten and left (literally) on the streets of Dubrovnick. Ivona called or texted everyday to check on Stacy's condition, found us a place to say while Stacy isolated and did her best to help in anyway to make the situation less difficult, all while continuing to lead the tour we had been on! She is a true asset for Gate 1 and we will forever be indebted to the assistance she provided. We would rate her a 5 out 5 on the short amount of time we got to enjoy her tour leadership and the assistance during our struggle to get home. Wish we could say the same for Gate 1 management. UPDATE: I must give Gate 1 credit as the head of their Customer Service Department reached out to address the concerns I voiced above. They stated they had a process in place for when a passenger gets covid and that this process was not followed completely. They stated their goal was to learn from the mistake and improve the process so it doesn't occur again. They did inquire as to my wife's health and were apologetic. The Gate 1 tour itself, was very well managed and covered some of the most beautiful country we had ever visited!

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Jenny

1 review

Nov 2, 2022

THEY FORCED ME TO CANCEL BUT REFUSED TO REFUND

I booked the trip from Chicago to UK with Gate 1 travel on 5/12/22 as a reward for my graduation. I paid $3859.25 for the whole package including airline ticket (Chicago to London), hotels and other additional activities. Since then, I received several emails from Gate 1 informing me everything was confirmed. In early June (less than 1 month before departure), I logged onto Gate 1 site to check all the items included in the itinerary, and I found a credit of $1300 posted on my account. I called customer service and was told “everything’s alright, just some final details need to be finalized, then you are good to go.” Several days later, the $1300 credit was still there and Gate 1 kept sending me pre departure documentations in the meantime. Absolutely nothing suggested that things went wrong with my trip. However, I still decided to call the customer service to double check. This time was a different representative, who informed me that, hotels and everything else were confirmed and paid. However, they DID NOT BOOK MY AIR TICKET from Chicago to London. That’s where the $1300 credit was from!!! They suggested me to either buy a ticket myself, or just cancel the trip. At that time, it was only 2 weeks from the departure, the international flight ticket was over 5000 dollars. Apparently I could not afford that. They then told me the only option I had was to cancel the trip and get 10% of refund (which is only $255.92) because the cancellation occurred within 1 month from the departure. So I requested a full refund, which they rejected. From the time I booked the trip till the moment I had to cancel my trip, no one ever called me informing me that they did not book the ticket. Even when I called them to specially inquire that $1300 credit, they told me everything looked fine. If they had told me that over 1 month prior to the departure, I can get more refund. THIS IS TOTALLY GATE 1’s fault but they refused to refund the remaining $2303.33. They took that money from me and I was not able to go anywhere for my graduation trip. I have phone recording with their customer service, which was horrible. They kept telling me the manager/supervisor would call me back, but they never did. Gate 1 is totally horrible! Totally unorganized!! Totally irresponsible for their customers. This was the worst experience ever!!!

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Larry Milner

1 review

Oct 12, 2022

Gate1 will not answer emails

Gate1 will not answer emails. Reservation # 1998259 6/14 arrived Toronto on time. Plane to St John delayed several times for mechanical reasons then cancelled. Called local Gate 1 number - no answer Called emergency number - no answer - left voice mail message - never returned call 6/15 12:30 am arrived St John via Montreal. No Gate1 representative. No Luggage. Took taxi to hotel. Informed tour director of problem. She stated, we know that several people are going to have problems. Last tour had 8 people with missing bags and flight problems. It is happening on every tour. Started working on missing bag. Gate1 provided no help in locating bag. Bag never caught up with us. Made 27 calls to AC over the week. Spent over 11 hours on phone dealing with bag. Missed several activities. Week was very stressful. Enjoyment was greatly diminished. Issues: No Answer to help numbers No Gate 1 representative met a gate. Gate 1 should have dedicated help desk for flight and bag issues. No way the tour director can handle these issues. Gate1 has made the decision to continue tours knowing full well that an unacceptable number of customers will have problems. Tours should be suspended until airline issues are resolved or at least customers should be notified of the issues and be given the option to delay or get credit on future travel. I am sure your standard answer is to deny culpability and blame the airline. That may be true if it wasn’t for the fact that Gate1 knew, for certain, that an significant number of customers on every tour will have problems. On our return home we missed a connection due to Air Canada problems and we had to spend to night in the airport with no compensation from Air Canada. We got our bag 5 days after returning home. Air Canada has denied reimbursement for canceled flight and lost bag. They use Covid as excuse for all problems. We are out over $1000.00 because Gate1 knowingly put us in this situation. For the reasons above, I am asking for a $2000 credit toward future travel. Nothing can undo the extreme stress that we endured on this tour. We had another trip already booked but if Gate1 refuses to make this right it will be our last. Sent from my iPad

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Month	Average	Reviews
Aug 24	4.0	1
Sep 24	2.7	3
Oct 24	1.3	3
Nov 24	3.0	3
Dec 24	3.3	3
Jan 25	1.5	2
Feb 25	2.7	3
Mar 25	5.0	1
Apr 25	3.8	6
May 25	3.0	4
Jun 25	2.3	6
Jul 25	2.3	3

Gate 1 Travel reviews & trust report

Gate 1 Travel has a mixed customer experience.

Best for

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 144 positive reviews

Top complaintsof 202 negative reviews

How it compares

Reviews

Customer reviews (378)

Rude and Unprofessional Customer Service

Gate 1 Let us down (literally) SEE UPDATE

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THEY FORCED ME TO CANCEL BUT REFUSED TO REFUND

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About Gate 1 Travel

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