GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones.
In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
GB Bank receives a mixed response from customers, with many praising the ease of account setup and the quality of customer service. Reviewers frequently highlight the professionalism and helpfulness of staff members like Samantha, Swags, and Yakub, who provide efficient assistance and clear guidance.
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Many find the account opening process straightforward, appreciating the prompt responses from customer service. However, there are notable frustrations regarding the bank's systems, with several customers experiencing difficulties during account setup and document submission. Issues such as incorrect prompts and long wait times on the phone have also been reported, leading to dissatisfaction among some users. Overall, while GB Bank excels in customer service, it faces challenges with its operational processes.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
+3.1
● Low
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.1▲ 3.1
12-month avg
3.7
All-time
3.7
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
2.2
5
Mar 25
3.6
7
Apr 25
1.0
2
May 25
1.0
1
Jun 25
1.0
1
Jul 25
3.9
23
Aug 25
4.4
16
Sep 25
3.8
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 39 positive reviews
Customer service38%
15 mentions
Easy to use33%
13 mentions
Helpful support31%
12 mentions
Fast & efficient26%
10 mentions
“My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he c...”
On “Customer service” · Sep 2, 2025
Top complaintsof 17 negative reviews
Account issues88%
15 mentions
Customer service41%
7 mentions
Returns18%
3 mentions
“Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but t...”
On “Account issues” · Sep 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
Overall rating and review count for this company and similar companies
Just to balance the negative comments. I applied Monday evening; accepted Tuesday; physical letter with nominated account code today (Thursday); money deposited and shows as in my account Thursday.
Thank you.
I recently came across the GB Bank, while looking for a better interest rate for two fixed rate bonds that are maturing soon! My experience has been excruciating, and finding out how they discriminate against foreigners like me very demeaning, therefore I would like to know if others have had the same experiences and how it felt like for them!
Their demands go on and on and on. First they did not accept my long, foreign name, very normal in many countries around the world, so I accepted to abbreviate it, no problem. Tried all possible combinations, but.... then, of course, none matched the full name in my nominated account! Not my fault, right???? Therefore I had to submit a copy of my passport and a bank statement. I didn't really want to, because I feel that if no British person has to do it, why me and those "like" me? But I did, as I need the best return on my money that I can get! Two days went by with no answer, so I presumed that all was well!
Worried, I phoned the bank! Oh no, they had even more demands. As my bank puts initials on the bank statement, probably the same for everybody and legal in the UK, they didn't accept it! They demanded I contacted my bank and got one with my name in full! I did, my bank told me that I had to go to the Highstreet! It was raining and cold, my husband offered to drive me there, but OK, this time my account would be opened, right? Oh no! Not with the GB Bank... two days later, meaning, this morning, I received a call and presumed that it was from the complaints department!!! No, it was someone who wished to tell me that the bank had even more demands. They wanted proof that I have the right to live here! And what next????? So I refused! Still waiting to hear from the complaints department and while I do, my Welsh husband, opened an account with them in a matter of minutes!
Interestingly enough, a lady, from the customer service had a good excuse to make it seem as if they are not discriminating against foreigners. She told me that when she wanted to open an account, and didn't want to include her full name, as she didn't want to use her grandmother's name, she had to show all kinds of documents. I tried to tell her that this was a completely different situation, to which she put down the phone. The lack of respect towards prospective clients is horrendous!
The only thing I wanted to do was to open a savings account, using my legal name and money obtained legally! The lady on the phone today kept telling me not to take it personally! What did she mean? That us foreigners have to put up with more, just because of who we are and where we come from? I feel humiliated, am angry, frustrated and with good reason. I didn't get to this ripe old age to be treated badly, because of having been born in a different country and having a name that is longer than the average British name, but then there are millions like me in this country, some even born here, from foreign parents! Why is this not talked about??? Some discrimination is still very well tolerated! At one of the main banks I was told that maybe my best option is to change my name and adapt it to the British norms. Still, no bank has been as bad as the GB Bank!
Yes, GB Bank is a legitimate company with numerous verified customer reviews reflecting a high rating. Many customers have shared positive experiences, highlighting efficient service and professional staff.
Is GB Bank a scam?
No, GB Bank is not a scam. It has received verified reviews showcasing patterns of trustworthy service and customer satisfaction, with many users appreciating the helpfulness of staff like Swag and Steve.
What services does GB Bank offer?
GB Bank offers a variety of financial services, including personal banking, savings accounts, and fixed rate savings bonds. Customers have noted the ease of setting up accounts and efficient transaction processing.
What payment methods does GB Bank accept?
GB Bank accepts various payment methods for deposits and account management, although specific options may vary. Customers have reported smooth transactions and helpful support when encountering payment issues.
All 5 questions →Show fewer questions
How can I contact GB Bank for customer support?
You can contact GB Bank’s customer support through their helpline or online chat. Many customers have praised the quick response times and the professionalism of the support staff, such as Samantha and Alix.
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Opened a 1 year fixed rate bond as interest rate good - account very easy to open & received verification letter within a couple of days - have just made the deposit & had confirmation to say funds received & can see them on my account. Not sure why all the negative reviews, but maybe as one person said "there was an issue with the app a little while ago".
When I logged into my account for the first time I received a welcome letter with the following statement:-
"Before you can transact using your nominated account you must first authenticate the account. We will shortly send you a letter containing a unique code for use to authenticate your details online."
However, your website FAQs have this statement, under the heading "Where do I find my account details to make a deposit?:-
"• you can make a deposit before you receive your Secure Authentication Code"
So, the above statements are conflicting since if I can make a deposit without authenticating my nominated account I can indeed "transact" and, if that is true, the welcome letter is incorrect.
Additionally, I received my welcome "letter" electronically. If the authentication code is to be posted to me, as is stated elsewhere on your website, the welcome letter needs to be clear that the code will be posted.
As things stand I will not send my deposit until I receive my authentication code (by post!). Even though possibly maybe according to your FAQs I could.
Th e lady answering the call was patient and helpful when I transferred money from my nominated account to my new I year fixed-rate bond.
Things take time because of security concerns.
Great service, great communication. I’ve had reason to verbally communicate…
I’ve had reason to verbally communicate with GB Bank twice recently regarding a 1 year fixed bond account I’d opened recently. Once to ask assistance regarding authentication and the second to question the funds arrival and on both occasions they’ve sorted the issue out, reassured me. Great experience so far. Bravo to the team.
GB bank are offering very good rates for FRB. I know very little about them, so checked the FSCS website which confirmed their legitimacy and status. I also checked HMRC companies house website.
I opened the account with no problems and made a very small initial transfer to ensure it went through smoothly, which of course it did. Transfers show immediately on the account, the transfer is not delayed until the following day and I received both an email and a text confirming GB Banks acknowledgement of the funds transferred.
A lot of the reviews on Trust Pilot were very negative - my experience shows the complete opposite. I did telephone their number for some information, it was answered promptly and courteously. Jakob could not have been more helpful and patient and gave me all the information required.
I do not understand why other clients should have had such negative experiences if they followed the instruction provided for opening an account.
The accounts (wife's and my own) where set up smoothly. There was a small hitch regarding the transfer of funds which Swag talked me through very efficiently and confirmed whilst on the phone that the funds had arrived safely. Email arrived immediately afterwards to confirm this.
I have spent a week trying to open an account. After filling in all details the website said my account had been accepted and gave me a code number. I then get an email saying my identity submissions were incorrect. I spoke with Customer Services, very nice girl told me to send again on email. This I did and again got a message saying they were wrong, stating there was a discrepancy on my name on my driving licence (there isn't) and my bank statement also did not have the correct details on (it does). GB Bank you need to get your act together as you're clearly losing substantial amounts of investments because mine certainly wasn't a small one. 43% of 1 star reviews says it all!! I'm surprised Martin Lewis recommended them on his website.
I opened an account at GB bank I transfered £80,000 but the bank refused the deposit as it didn't come from my nominated acct. Fair enough my mistake, they said the money would be refunded straight away, the next day it wasn't in my account so I phoned my bank and after a lot of enquires they told me it was still with GB bank, I phoned GB bank and they told me some story that it had to be cleared before it could be returned, I asked were my 80K was now and the lady didn't know, so I asked to speak to a manager and was told they would have to call me back and there was a three day wait, so asked to speak to someone senior at the bank and after a 12 minute wait I was put through to customer services after a lot of questions I was able to find out the money was with GB bank but it was their policy to hold it, I asked why and they said it was just their policy. I decided the only way to get satisfaction was to write to their CEO a Mr Mike Says who states that he doesnt think its necessary to divulge his email address, my guess would be that he gets too complaints or he is ashamed of his bank.
Im not sure now if I feel comfortable banking with GB bank
I deposited £15000 into a 1 year bond on 15th July. When I log into the GB banking app tonight (17th) I have a message saying I have no active accounts. So it looks like £15000 has vanished. By way of an update, it would appear that there are issues with the app which is still under development, according to the customer service person I spoke to. Funds are in the account
Based on my experience when talking to two Customer Service Advisers Reah and Sam regarding rates for interest paid monthly on a Fixed Rate Bond, I am 100% going to invest a fairly substantial sum when funds come through any time now.
Well done GB Bank in employing great staff - I promise you it will pay dividends!
I spoke to a representative at GB Bank today with reference to opening a power of attorney account. The phoned was answered immediately and they were polite efficient and friendly in dealing with the opening of an account. Would throughly recommend.
If you have any sense you will not give this bank the time of day and go through the same awfull experience as me, they repeatedly request ID info to open a second account when they had allready acknowledged they recieved it and further more why would you need to send it when you are allready a customer? Very worrying going forward, I need to contact the obudsman immediately.
GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones.
In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
