Giant Food is a grocery store chain that provides a wide range of products, including fresh produce, meats, dairy, and household essentials. With a focus on convenience and quality, the company aims to meet the everyday needs of its customers, who primarily include local families and individuals seeking a one-stop shopping experience. In addition to its diverse selection of grocery items, Giant Food offers various services such as online ordering and delivery, making it easier for customers to access their preferred products. The company emphasizes customer satisfaction and strives to create a welcoming shopping environment. By catering to the needs of the community, Giant Food remains a trusted choice for consumers looking for reliable grocery solutions.
Giant Food faces significant criticism from consumers, with a majority expressing dissatisfaction regarding customer service and product quality. While some reviewers highlight friendly staff and positive experiences at specific locations, many report rude interactions and a general decline in service standards.
Complaints about unhelpful employees, long wait times, and issues with stock availability are prevalent, leading to frustration among regular shoppers. Additionally, concerns about product quality and misleading promotions further tarnish the store's reputation. Despite a few positive remarks about certain locations, the overall sentiment leans heavily negative, with many customers opting to shop elsewhere due to their experiences. Overall, Giant Food struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 113 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.7 | 3 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.5 | 2 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 113 most recent reviews.
“I frequent the Giant market on Main Street in Dickson City and it is a wonderful place to shop especially if you go e...”
“I went to great links to ensure that this would not be a problem I'm gonna make sure I had the proper amount of money...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | −5% | 113 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Giant Food is #5 of 5 on overall rating in this group. On website & app, Pure Pet Food scores higher (4.4 vs 1.5).
113 reviews of Giant Food. Filter by what matters to you.
Impossible to download digital coupons. Super user unfriendly web site. Stuck on wanting to deliver groceries. Wants me to be in a state I don't live in. Giant's ad directs me to digital coupons that you can not get to. I have been shopping at Giant for over 40 years. I will NEVER shop there again. Build an up to date user friendly web site before you direct customers to it.
I'd like to commend the manager at the Feasterville PA store.. Her name was Dhiel (not sure of the spelling) She went the extra mile helping me with a batch of bad grapes..
We shop at Giant on Jonestown Road in Harrisburg PA. Spend an average of over $750 a month. After standing in line when my husband reached the cashier she told him I am sorry but I'm closed and he had a basket full of groceries. So he moved to the next cashier. Then the original cashier stayed and checked out someone that had a few items. Then my husband said I thought you were closed. She said well he only has a few items. My husband said well now you have a cart full of items you can put back and left. We will not go back. Shopping at Karns now.
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The service provided by the pharmacy staff is great every time I go there.
giant 1955 east joppa rd.the store is always clean and well stocked. Brittany that runs front end is friendly and runs a smooth front end. Kayla at customer has great personality and smile and was very helpful and engaging. Kevin in meat is always friendly and steams the best shrimp.
Never order online for pickup. They will completely mess your order or your pickup time more often than not. Website doesn't work to review order or add item; no one answers phone
Be very careful, Giant has prices that seem good, but at the time of payment the prices are completely different, for example the watermelon is shown at $3.80 but at the time of payment the price is $9.00 and if you complain, they tell you that that item has a discount with a digital coupon or they look for an excuse to get you to pay a higher price!!! It is a DECEPTIVE market.
I will pay more money for high quality items, but Giant charges very high prices for sub-standard foods. $2 for a plastic wrapped bunch of sub-standard celery or $4 for a slightly better looking bunch. I bought a lb of bacon. 12 oz of carefully hidden fat with 4 oz of meat so thinly sliced you could not separate the slices. Yes, I bought the sale bacon because I could not handle $10 and more for other brands. But the fact that the fat & poor quality was so artfully hidden chaps-my-hide. It was also so salty it is in the trash. I hate being scammed. I will never set foot in Giant again. Honesty, integrity, & quality are very important to me. I wish I could attach my pictures that prove my statements.
I would give 0 stars if I could. I updated my giant direct order to have the money for the order taken from a certain account, I updated it 4 times as it kept reverting back to original payment. They did wind up taking my order payment from the wrong card and my bank account was overdrawn. When I called giant to find out what happened I was told I shouldnt update my order so much. Really!?! I can update as much as I want and was told theres nothing they can do to help me. I always have issues but this is the straw that broke the back. Weis markets for me from now on!
Don't buy Giant Food Peach Mango Green Tea. The product is now manufactured by Regal Commodities that deleted an essential ingredient - Peace Juice Solids. The new mix looks like urine and tastes terrible! I've switched to the Crystal Light brand. Giant Food refused to fix their mistake!
The produce is old, wilted and low quality. I also looked for some of my favorite products and they don’t have them in stock. It always disappointing to shop there
Worst Giant foods refrigerated pie crust ever! I should have paid attention to the reviews but decided to give the pie crust the benefit of doubt. I am evermore sorry that I did. Trying to unroll it was a lesson in futility. It stuck to itself and then broke apart in 4 sections as I enrolled it. I patched it up as best it could be. Made the pie and the crust tasted like cardboard. I ended up throwing the pie away. So annoyed at spending all the money on the pie then having it ruined by the crust. Do. Not. Buy. It.
This was through On Line pick up. I had asked for Large Russet Baking Potatoes (3) and what I received was 3 potatoes between the sizes of a tennis ball and a golf ball for $1.25 each. Everything else was great. I would have given them a 5 stars had they paid attention to the selection of merchandise.
surprised they have so few reviews. people need to speak up. anyway, i have no problem with their groceries. my issue is that I applied for a job, they tried to get me to take another position. I told them I could not because i am disabled and could only do the position I applied for which was CASHIER. as soon as i mentioned my disability, they said they weren't hiring. i reached out to corporate who ignored my firs 2 attempts. when they finally got back to me, they left a message and i called back within 5 minutes. more than a month later, no one has called me back from district. a few weeks later i received an email stating i was passed over because they hired someone. i will be contacting a disability attorney to see if i have a case for discrimination.
The online delivery service and customer service were a nightmare. The Giant Direct delivery service forces you to set up an account and to get a card for their grocery store, even though I live nowhere near a Giant store and simply wanted to place an order for my mom for Mother's Day since she lives near one. That is completely unnecessary, as I place many, many online orders where I can choose to place the order without setting up an account. Then I accidentally left the box checked that says shipping and billing are the same, and there was no way to edit that after I moved forward a page. That then seemed to have linked my account to one my mom must have, so it then charged her for her own Mother's Day gift. I called the central customer service line, was transferred twice, then got cut off while talking with an agent. They had just confirmed my phone number, but no one called back. I called again and gave my phone number directly in case I was cut off, which I was again, and no one called back. I thought this might be a nice was to start sending things to my mom from across country, but apparently not.
The store is and always has been on a attack basis of Rude old defunct stores with bad customer service that gang up on our normal customer complaints in bagging with items slammed cracked to cup cakes smashed in bags when told how we wanted em ! Nitwits do this and we just returned the items and more people say stupid stuff like we going to have through it out or lose whinny Cry babies we lose every time we shop on rotten food in bags to bad things. The still in buss after years of being like this and they 55 % off everything we buy wholesale is shared here back mostly list prices and then sales aren’t included in computers we come back for advertising failure oh someone didn’t type it in . They have been 5.00 higher on all paper products and general products. Oreo a bag alone 5.95 for one they sit they sit they dry turn to dust on outsides of cookies 🍪…. Use Walmart in poor areas or shop stores to sales only sales only hit them back forth today when you have time ! This stores system is in failures with to pay for old expenses union workers retirement and new inflation rates. Move on out hit em all use shop rite stores except Timonium they are high as well and don’t care about us at all use large illegal security Windows to protect them over us with no help when they over ring or make up a false price for items they are not trained or taught to identify at our your my expense! Run hit other stores and low level Walmart stores no super stores they 35 % higher too ! Sales sales avoid bad stores that attempt to gang up on us while harassing locality of local police to falsely accused people of their over rings or missing out on items . Always always their own fault and they hire people who are idiotand aren’t willing to be people friendly. Self check. Is ok but limited we pay make them interact allow them to help so can’t be accused of this system didn’t do it right !
Do not use Giant delivery or buy the Giant yearly pass. they are constantly late and not because of Instacart delivery but because the Giant store doesnt pick the order on time so Instacart can deliver on time and then they would not reimburse the full cost of my Giant pass which i paid for ON TIME delivery service not late all the time delivery service.
While stopping by the White Oak Giant store, a hired security guard racially profiled me. I went in to look for a floral plant to purchase. I grabbed a small shopping cart with one flat circular piece of paper. When I did not see a plant I wanted, I wheeled the cart towards the door, and the guard stated that if I pushed the cart out, the wheels would lock. I left the cart at the door, and the guard patted the circular paper. I never ventured past the floral section that is right by an entry/exit door.
Self check out machines are just awful. I hate using them but sometimes if have to because there are not enough checkouts open. Today there was only one checkout open with a long line. I used the self checkout and it constantly required assistance. The problem "place your item in the bagging area" or "replace your item in bagging area" etc. It can't tell what the customer is doing regardless of hard you try to understand the problem with the bagging process. Please fix your self checkout machines. I would shop at another store but I shop at this Giant because it provides free bags. The store is 141 East Swedesford Road, Exton, PA. Last comment: I wish you would stop with the roving robot that is always in the way.
Giant Food is a grocery store chain that provides a wide range of products, including fresh produce, meats, dairy, and household essentials. With a focus on convenience and quality, the company aims to meet the everyday needs of its customers, who primarily include local families and individuals seeking a one-stop shopping experience. In addition to its diverse selection of grocery items, Giant Food offers various services such as online ordering and delivery, making it easier for customers to access their preferred products. The company emphasizes customer satisfaction and strives to create a welcoming shopping environment. By catering to the needs of the community, Giant Food remains a trusted choice for consumers looking for reliable grocery solutions.
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