Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Low volume · weighted down	1.3	6	100%		● Not enough data

1.3 / 5 overall

6 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review May 2025.

Last 3 months: 1.0
12-month avg: 1.0
All-time: 1.3
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
GIANT® Food StoresThis company	1.3 out of 5 (poor)	67 out of 100	—	6
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	—	1,000
Pure Pet Food	4.4 out of 5 (good)	100 out of 100	—	100
Webbox Pet Food	2.0 out of 5 (poor)	100 out of 100	−5%	72
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	—	51

Bottom line: GIANT® Food Stores is #5 of 5 on overall rating in this group.

Aubree Battlegirl

1 review

May 4, 2025

Featured

Needs to close business

Grocery foods are too expensive and they are scamming for money at Giant. Either this business (along with high grocery stores) needs to stop raising prices or else I want to sue.

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Nathan Bishop

1 review

Mar 25, 2025

Featured

Disappointing Experience Giant Food Stores

I have shooping gaint for while. Cheack out line slow,there employe plenty.customer service is too unhelpfull its a issue.

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L Shatz

1 review

Jul 24, 2023

Featured

Horrible Experience Using Giant Self Checkout

January 24, 2023 I used the self check out at the Giant Food Store, Number 6442, in Havertown, PA. I had a large order and their check out computer kept telling me to place my item on the bagging area. Well the bagging area filled up fast and when I tried to remove and bag some items, the system stopped allowing me to check out and said "help is on the way." The store associate got short with me because she had to several times override the system so I could continue checking out. She said I should put the rest of the items on the conveyor belt. But when I did that their system stopped allowing me to scan and gave me the same message help is on the way. I used to spend over $100 a week at Giant. After this incident I destroyed my Giant shoppers card and never shopped at Giant again. Emailed Giant about my experience on January 28th and never received a response.

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Onofrio Positano

1 review

Feb 22, 2023

Featured

Poor delivery service

For the fourth time I ordered a 148.00 order. It was scheduled to be delivered between 2:30 and 6:00. And once again at the last minute they backed up delivery an hour. The last order they did the same thing and instead of one hour delay it turned out to be 3 hours late it didn't come until 9 pm. I canceled today's order and was told I would not see a refund for 3 days. So now I can't reorder elsewhere until a148.00 is refund. So,instead of them stepping up due too their error I have to suffer. I highly recommend that everyone who reads this review stop shopping at Giant food stores.

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Nick Landolina

1 review

Jan 16, 2023

Self checkout charges your card in…

Self checkout charges your card in duplicate after you leave store... most people might not even notice because it's digital

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Haggled

1 review

Apr 7, 2022

Giant Food Stores # 6087 inconsistent policies

Today @ Giant Food Stores # 6087 I attempted to make a purchase with my Healthy Benefits + card as they are contracted to accept as a form of payment for the disabled thru Aetna Medicare. As you can see from the transaction history I have been able to use these benefits many times with this location on my phone as described in the attached e-mail from Healthy Benefits +, Aetna medicare's contractor. You can also see they are listed as a retail location that is in network. And last but not least you can see that this retailer's own rewards card is in a phone app. However on this day, April 06, 2022 @ the cash register next to the chinese food store Teresa Meeks who has accepted this as a form of payment in the past informed me it was their store's policy not to do so. I had then spoken to a male in front of the customer service desk being identified as the "Store Manager" who told me that they can't scan anything on my phone as it could be malicious code that could invade their systems. At this time I am requesting a reasonable accommodation to the disabled under Section 504 of the Americans with Disabilities Act to this new policy of not accepting the payment method Giant Food Stores has contracted to accept from the disabled under medicare to the disabled for Aetna's members as described in this e-mail from Soultran LLC. If Giant Food Stores is not to accept this form of payment Ms. Meeks herself has scanned from my phone in the past their contract with Soultran LLC must be terminated so that they can be replaced as a retailer in this vital health program to the disabled with such few retailers in the neighborhood.

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GIANT® Food Stores reviews & trust report

GIANT® Food Stores has a poor customer experience.

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top complaintsof 5 negative reviews

How it compares

Reviews

See what reviewers are saying

Needs to close business

Disappointing Experience Giant Food Stores

Horrible Experience Using Giant Self Checkout

Poor delivery service

Customer reviews (6)

Alternatives to GIANT® Food Stores

RYZE Superfoods

Pure Pet Food

Webbox Pet Food

Copenhagen Coffee Dealers

Food

Burger King

The CrowdTrust Experience⭐

Needs to close business

Disappointing Experience Giant Food Stores

Horrible Experience Using Giant Self Checkout

Poor delivery service

Self checkout charges your card in…

Giant Food Stores # 6087 inconsistent policies

About GIANT® Food Stores

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