All good tradesman
All good tradesman
GoFibre Broadband is a telecommunications company offering ultra-fast full fibre broadband services to both residential and business customers across Scotland and Northern England. The company focuses on providing high-speed internet solutions that cater to the needs of various users, including those engaged in online gaming and remote work. With services that include advanced router options, enhanced Wi-Fi solutions, and comprehensive support through a dedicated help hub, GoFibre aims to ensure reliable connectivity for its customers. The company also promotes local broadband packages, making it easier for potential customers to find suitable options based on their specific locations. GoFibre is committed to enhancing digital experiences and contributing to community connectivity through initiatives like Project Gigabit.
GoFibre Broadband receives overwhelmingly positive feedback, with many reviewers praising the fast and efficient installation process. Customers appreciate the friendly and informative engineers who keep them updated throughout the installation, often completing the work in under an hour.
The overall service quality is highlighted as excellent, with many noting the professionalism and courtesy of the staff. However, some consumers express frustration regarding slow installations due to a lack of available engineers, which has led to additional costs with previous ISPs. Additionally, there are concerns about the quality of the provided equipment, particularly regarding the router's Ethernet ports. Despite these criticisms, the majority of reviews reflect a high level of satisfaction with GoFibre's service. Overall, the sentiment is very positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Friendly, informative installation engineer”
“Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: GoFibre Broadband is #1 of 5 on overall rating in this group.
60 reviews of GoFibre Broadband. Filter by what matters to you.
A month ago
Friendly, informative installation engineer. Worked fast and service activated in around an hour total.
A month ago
The engineer was very friendly and informative. He worked hard and had everything done tidy and efficiently. Everything working well.
A month ago
They kept me informed all the time, the engineer was polite and told me exactly what he was doing, each step of the way.
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All good tradesman
Friendly, informative installation engineer. Worked fast and service activated in around an hour total.
The engineer was very friendly and informative. He worked hard and had everything done tidy and efficiently. Everything working well.
They kept me informed all the time, the engineer was polite and told me exactly what he was doing, each step of the way.
The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and have invested a significant amount of money in equipment to mitigate the problem of WiFi dead spots. Plugging my mesh into the ports on the router yielded a speed of less than 100Mbps, removing GoFibre's router completely achieved far higher throughput (circa 250Mbps). If GoFibre's differentiator is higher speed, why supply equipment that can't take advantage of that speed. What should be the most reliable connection in the house proves to be the slowest. I will contact customer service and organize the return of the router.
Friendly and respectful
Always kept in touch when it was going to be done and Rory talked me through the whole process the work at the house was very good and a very pleasant gentleman
Done well and on time
Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two months for out of contract rates with my previous ISP. Any savings that were possible from switching are now vastly exceeded by this. Worst decision ever, and somewhat disingenuously sold.
From first point of contact to the installation, always kept in the loop. Engineer was superb too. Highly recommend 👏
Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation. Met any problems head on in a most professional way . 5* for each of them
Connection quick and painless. Broadband going great. Customer service easy to get through to
From initial contact to installation, we received the best service, our connection was a smooth operation, engineer on time, professional and efficient. Happy days!
Excellent service and super fast connection. Installation was brilliant by a very nice chap. Highly recommended.
Extremely frustrating trying to connect devices. 2 calls with technical support have resulted in additional networks being created with limited success. The conclusion that my problems were largely wifi range issues merely highlights the appallingly limited range over short distances. I am now expected to purchase an additional range extender. I am not holding my breath. I wish I had never started.
Excellent customer service. On the one occasion I had a fault it was dealt with quickly with very little disruption.
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have consistent, fast broadband access.
Good clear and concise communication from polite and respectful customer service staff
GoFibre Broadband is a telecommunications company offering ultra-fast full fibre broadband services to both residential and business customers across Scotland and Northern England. The company focuses on providing high-speed internet solutions that cater to the needs of various users, including those engaged in online gaming and remote work. With services that include advanced router options, enhanced Wi-Fi solutions, and comprehensive support through a dedicated help hub, GoFibre aims to ensure reliable connectivity for its customers. The company also promotes local broadband packages, making it easier for potential customers to find suitable options based on their specific locations. GoFibre is committed to enhancing digital experiences and contributing to community connectivity through initiatives like Project Gigabit.
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