Staff friendly & helpful
Staff friendly & helpful
GoFibre Broadband is a telecommunications company offering ultra-fast full fibre broadband services to both residential and business customers across Scotland and Northern England. The company focuses on providing high-speed internet solutions that cater to the needs of various users, including those engaged in online gaming and remote work. With services that include advanced router options, enhanced Wi-Fi solutions, and comprehensive support through a dedicated help hub, GoFibre aims to ensure reliable connectivity for its customers. The company also promotes local broadband packages, making it easier for potential customers to find suitable options based on their specific locations. GoFibre is committed to enhancing digital experiences and contributing to community connectivity through initiatives like Project Gigabit.
GoFibre Broadband receives overwhelmingly positive feedback, with many reviewers praising the fast and efficient installation process. Customers appreciate the friendly and informative engineers who keep them updated throughout the installation, often completing the work in under an hour.
The overall service quality is highlighted as excellent, with many noting the professionalism and courtesy of the staff. However, some consumers express frustration regarding slow installations due to a lack of available engineers, which has led to additional costs with previous ISPs. Additionally, there are concerns about the quality of the provided equipment, particularly regarding the router's Ethernet ports. Despite these criticisms, the majority of reviews reflect a high level of satisfaction with GoFibre's service. Overall, the sentiment is very positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Friendly, informative installation engineer”
“Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: GoFibre Broadband is #1 of 5 on overall rating in this group.
60 reviews of GoFibre Broadband. Filter by what matters to you.
Staff friendly & helpful
I'm disappoint in the seed it is slower than my BT.
Hassle free installation, managed to use an existing entry point into property reducing setup time. Finish on the external wall neat and tidy. Great service, great installation staff and great connectivity speeds.
Good fast and professional installation
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The installation was very professional. I have now gone from 20mb to 1gb. Wonderful!!
The whole process from start to finish was well communicated, speedily carried out and the connection was carried neatly and tidily. All the personnel I encountered were polite, tidy and informative. I would totally recommend GoFibre to anyone.
Our transfer to Go Fibre has been exceptionally smooth and efficient. From the initial survey, the laying of the external cable to the internal instal and set up. The whole process has been excellent. The customer service was excellent in answering any questions we had. The go fibre engineers were very helpful, they explained what they would do and assured us that we would not know they had been there. They were spot on. Fibre cable laid with no issues and everything was left immaculate. Mike, who came to connect us to go fibre was polite, very knowledgeable and very efficient. He explained what would be our best option in our house and what he would need to do and cracked on with the job. Mike also explained to us oldies how it all worked and helped us to connect our mobile phones and tv. A godsend! Overall we are very happy with the service we received from GoFibre especially thankful to Mike today for his knowledge and help.
Very good service
Between The Fibre Optic Cable Being Laid And The Instalation Of The Router And Box And The Cable Being Routed Into My House Was A Very Smooth Operation Professionaly Done And No Hickups Worked As Soon As It Was Connected And I Had No Complaints About The Whole Process A Job Well Done.
Arrived on time. Very helpful. Helped me to get my furniture back in place
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He was was very methodical in checking the download & upload speeds in various parts of the house. After switch-on the speeds were achieved relatively quickly, I was very impressed by the whole process, the work was very professionally carried out and I was glad I opted for GoFibre.
Set up from start to finish all went well
Engineer was very professional was very neat in his working and took away empty boxes etc.
Great service!
The technicians arrive on time and took no time at all to start the installation. I thought that they were all very professional in their work. In no time at all my new system was up and running. Vert satisfied with the work carried out.
Excellent information flow. Very efficient and timely installation from a very competent guy.
GoFibre Broadband is a telecommunications company offering ultra-fast full fibre broadband services to both residential and business customers across Scotland and Northern England. The company focuses on providing high-speed internet solutions that cater to the needs of various users, including those engaged in online gaming and remote work. With services that include advanced router options, enhanced Wi-Fi solutions, and comprehensive support through a dedicated help hub, GoFibre aims to ensure reliable connectivity for its customers. The company also promotes local broadband packages, making it easier for potential customers to find suitable options based on their specific locations. GoFibre is committed to enhancing digital experiences and contributing to community connectivity through initiatives like Project Gigabit.
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