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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
Been a while since I've been in the Denton felt like it had had a refresh the manager was very friendly couldn't have been more helpful we had cocktails that a young barman took great pleasure in making also we had burgers very nice hot arrived within a short time it was also fairly busy we were in from 2 till 7
Cinch. Driver Pardeep was very good even car was delayed by over 5 hrs. He kept me in the loop and was excellent on handover.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
Great food, great atmosphere, great service. Special thanks to Josh who served us.
Google business support is non existent. They removed a one star review from my business profile that had been written by a competitor as asked and confirmed it violated google policy. A year later they reinstated it and when I questioned it they said they couldn’t remove it as it didn’t violate google policy!! Couldn’t make it up. They don’t read emails, sent generic replies when they feel like responding or don’t bother answering at all. Considering the size of the company they should be ashamed of their terrible business support.
Don't be fooled - the promised trade-in value on you old phone against a pixel 9 (and all other pixels I'm sure) won't be honoured. How do I know 2 near flawless, perfectly operational phones trade in against 2 pixel 9 pros. Total value promised circa £700. Total value assigned by Google £0 Both returned without explanation as to why the value was zero pounds and zero pence Have a search on, Google actually, and you'll fundy experience is universal
I decided to pay for an upgrade to my mobile phone anti virus. The only method that was available was to pay through Google. I had to add my credit card which I was not given the option to not have it stored. When I paid the payment went through to my credit card account where I was asked to authorise it in the app. Did this and was returned to the payment site where the payment screen added the same payment screens on top of each other. There was no acknowledgement that the payment had been successful. Checked my credit card app and no money had been taken. Tried again to pay a few times but it didn't work after reputting in my credit card details. Decided to remove my card from Google pay which it didn't allow me to do. Tried to sort it out using their help and support but this just used computer generated replies suggesting documents to read, the options it gave did not match the problems I had and in the end it just took me full circle back to the beginning. There was no option to email, what's app, chat, telephone or get a human to help. So next day I email the ceo of Google in California Sundar Pichai telling him about the problem and that I wanted to delete my card from his database, several hours last I tried again to delete my card from the database and it worked first time without any trouble although I didn't receive any return email. First of all Google, get your act together, your customers will start to resent you and this will backfire on your business. Employ customer relations staff to sort out problems. Allow customers to make payments without having their cards saved and allow customers to delete their cards without having to jump through loads of hoops. I detest Google especially after buying one of their chrome books which they refused to update after a couple of years and after they did a u-turn I still haven't been able to update it without going through a long lengthy and complicated process.
I purchased a leather B3 Bomber jackets from SIOOLTD costing around £120:00 it was supposed to have been leather with sheepskin fur lining and a hood edged with Raccoon fur, it came but was nothing like the description or pictures it was some sort of material with a knitted fake fur lining the Raccoon fur was fake fur not a leather sheepskin,Raccoon fur you wouldn't want to be seen dead in it absolutely disgusting total frauds !! I have asked for my money back but to date no replies?
Claymore tree services removed an enormous stump close to the rear of our house, grinding out the main stump and removing the roots radiating in all directions. Service was quick, efficient, clean, and great value. Highly recommended
Having just stayed in north Yorkshire for a short break a fantastic time was had at little nest cottage which was found through sykes cottages, the place was clean and tidy and very cosy, so thoughtfully prepared as well and they even allowed our 3 dogs 🐕 who really enjoyed exploring all that beautiful countryside we had a brilliant time thank you 😊
Opodo: A Fraudulent Company—Avoid at All Costs! They use your account information for fraudulent purposes. It’s incredibly disappointing to see a British company like Opodo allegedly engaging in such fraudulent practices. In September, I bought a flight ticket through their website, and a month later, they began charging me $110 for an Opodo Prime annual membership—without my consent! When I called their customer service to ask for a refund, they refused. Instead, tried to convince me that the Prime membership was somehow "worth it," despite the fact that I had never agreed to it !!!! They continue to take fees without any clear notification or permission! After a fruitless conversation with that Egyptian man, I attempted to email their customer service, but every email bounced back, seems they blocked my IP, making it impossible to reach them! Opodo is a scam—avoid them if you don’t want to be ripped off!
I’ve just had solar panels installed on my roof by Madola, I can’t fault them one bit. The two guys who worked on my house were friendly, polite and professional. They arrived on time and respected my property at all times, leaving it clean and tidy. They explained to us what was required. If you’re considering having solar panels these are the guys to turn too.
Too much of a hard sell, pressure on to upgrade and have add ins. Defiantly not good if you’re an elderly customer like my dad.
Sarai Convenience store Idle Bradford, BD10 9LB. Rude, disrespectful and make sure your experience is as uncomfortable as possible. Avoid this store !
My friend and I had a meal at this restaurant and both had food poisoning within hours. We ordered different meals which speaks to the general hygiene in the kitchens. They have received a single star on the food and hygiene rating and this adds that significant improvements are necessary this was dated 2023. Do not eat here despite the lovely decor.
Just had a family meal at The Squirrel in High Wycombe Bucks. We booked and started as a group of 18 but needed to add another 2 people. This was not an issue for the staff who immediately sorted out another 2 sittings. Have to say the staff on duty were excellent from start to finish and absolutely nothing was a problem for any of them.👏👏👏👏👏 The Sunday roast was delicious and the cauliflower cheese was probably the best i’ve ever eaten!! Will 100% be returning to this Pub/restaurant as soon as possible and can’t recommend it highly enough. 10 out of 10 rating from all 20 diners. Thank you to everyone at The Squirrel 👌
I hate being controlled by Google in as much that every time i log onto a new site i am given the choice of proceeding either through Google or Facebook. Why? Please leave choice to the user and stop controlling others.
I am writing to thank Asif Musa at Redwoods Dowling Kerr for the outstanding service that you have provided during the sale of my carehome. Asif did a really good job in finding us a suitable buyer for our business. Having run the carehome for many years, I decided that it was time for me to sell and retire. Asif kept me updated throughout the sale, which led to a successful completion, I would recommend RDK and Asif to anyone selling their residential care home. Mrs Joyce Griffiths
My wife and I were pleased with our new door canopy. We were pleased with the efficiency of fitters' work, their prompt arrival and clearing well afterwards. The men were polite and friendly, which is a bonus.
Excellent service and beautiful flowers from my flowers team Thank you made my niece very happy Julie
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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