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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
A great place to buy baby and children's clothes and accessories! The staff are always very welcoming and provide great advice and support. Great care is always taken when packing your purchases. I would highly recommend a visit if you haven't been there before if you are looking for that special gift for a loved one.
At Black Sheep Coffee in Aberdeen. Not the best of coffee breaks. "It's not about the money" oh yes it is! "Leave the heard behind" and get eaten by a lion. The staff had no concept of food allergies. The water carrafs had not seen the inside of a dishwasher for many a month. The iced tea had no ice and it was warm. I won't be going back.
No support at all. I've had a google account for 15+ years. Recently it has been hacked with the password and email changed. The account recovery only goes so far as to say you have to sign in from a known device and with at least one previous password. I am using the same laptop I've had for 5 years and the password I am putting in was just changed in September after a security alert. There is no customer service to speak to, no number to call, no support chatbot, you have to log an enquiry on the forum which NEEDS YOU TO LOG IN. Useless. Do not put any trust in google.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
E BAY CUSTOMER SERVICE YOU CANNOT TALK TO A HUMAN ONLY ROBOT ANSWER MACHINE /A SELLER ON EBAY DIY UK SAVE YOUR MONEY STAY AWAY MY OWN EXPERIANCE OF ITEMS ORDERED 300 TIES 430X4.8 ITEMS RECEIVED 247 PAYED £27.57 ON 2ND NOVEMBER SELLER DOES NOT REPLY TO ANY E MAILS THAT SAY/S IT ALL E BAY WONT DO ANYTHING UNTILL 11DAYS AFTER PURCHASE SELLER diy.uk they pack orders not complete in sealed grey plastic bag to make it look complete after some removals by sticky fingers [YOU BEEN WARNED]
Ogi recently installed new equipment as my Internet provider however did not finish things properly outside of the house. Jack Mansfield was fitting some equipment nearby and came to the rescue without any bother. He made it all good, was fast and was more than happy to help!! Highly recommend this young man. Many thanks. Dawn
google are nothing more than low life scum who find it acceptable to treat customers with very little care and due respect . It is clear google could care about anything but her wallets. They returned my phone with more damage than what i had sent it to them. They are refusing to work with me to get this mater resolved and have down right disgusting and have done nothing but lie to me at every point. And whrn i have called them out on it and proven to them that ther infortion they are giving all contradicts one another and i am able to prove that via the emails i have recieved i am then seen as no more than a god dam wste of there time and get spoken to worse than anyone ever should . I currently am seeking legal advice on this as i will not allow this to stand
My father recently passed away, I contacted Octopus Energy to advise them, they dealt with this in a very compassionate way. They also sent me flowers and a card, not many companies would have done this, 5 star review for them. Carole from Sheffield.
I had the pleasure of being served by Adrian at the Bath Spa Hotel, and his customer service was exceptional. Adrian was attentive, friendly, and went above and beyond to ensure we had a wonderful experience. He anticipated our needs, was quick to respond to requests, and made us feel genuinely valued. His professionalism and warm demeanor truly enhanced our dining experience. Thank you, Adrian, for making our visit so memorable! From Tonderayi (guest at Melody’s 40th birthday dinner)
Took £86.99 from my account for something that i have never bought and refused to refund my account within 20 minutes of it being taken from my account..it was a google play purchase that i never purchased or never would.its not in there policy to refund was my reply.
I’m not a very easy patient to deal with at the dentist but the treatment and understanding I received at Eye and Dental Ainsworth Road Bury has been outstanding. Thank you very much, I now no longer have anxiety before my visits. Mark Scholes.
ANIMED…. On the Third day of ANIMED… E Mail… Begins underlined and I quote their own words “THIS IS CONFIRMATION OF RECEIPT NOT ACCEPTANCE” 🫣🙃🥹😲 My dogs ears are crimson and he is murmuring in discomfort… On the day I sent prescription I spoke with receptionist so ANIMED we’re aware from the very start I “communicated the urgency” the following day ANIMED I quote “could not see all FOUR CORNERS OF PAPER PRESCRIPTION”. Normal/reasonable folk would “communicate” but not ANIMED! I rang the following day to be told I needed to send another image! I complied and this is day three and above is verbatim what I get! This is my third bad experience with ANOMED and it will be my LAST. BUYER BEWARE… a lot of COMPETITION out there As my response said “I’m shocked they are still in business”! I for sure will be voting with my feet and four paws will be better off for it. Shame as the receptionists are lovely 🫶 Just the prescribing team who “LORD IT”! Have long since forgotten whom THEY SERVE the ANIMALS! Whom suffer!
Currys . I would give zero stars If possible . I was sold a used Samsung tablet !! No apology , had to travel back to store . I needed to contact customer service - no email address apart from their business one on google , sent it there for a reply to say they only deal with business issues however “one complaint is one too many” lol! . I have phoned Currys to request customer services email address , they said they don’t have one ! I can either write a letter and post it or I can escalate a call back !? I have requested a call back , first date available is a week later which gives me an indication of their volume of complaints . I cannot believe in this day and age they are asking you to write a letter !! Staff on phone are rude and could not care less. I am so frustrated and will NEVER buy from Currys ever again . Shocking all round !
We decided to use Elmhurst windows to install double glazing windows and composite front door. We were immediately comfortable and impressed by Richard ( company director) who came to give us a quote. He is a straight talking chap. We were lucky to be offered an earlier date for fitting. The fitters arrived punctually and worked full on all day. At the end of the day they tidied everything away. On our 2 nd day an unexpected problem with our house structure almost derailed the project but Richard and his fitters quickly found a solution and immediately went into action and even had time to soothe our shattered nerves. The quality of the products used are excellent and the fitters are very professional and experienced with a real pride in their work. We are so pleased with the service we have received and would have no hesitation in recommending Elmhurst windows.
Great bunch of guys,I will now, only use this garage. Excellent service, HIGHLY RECOMMENDED!!!
The landlady, Helen and all the staff were absolutely brilliant. The food was excellent and one of the outstanding features of this gorgeous pub, a real pub, was the friendliness of everyone in there. You felt like a local the moment you walked through the door.
Had MOT done at Nathaniels Bridgend this morning. The staff were very professional and pleasant.The wole experience was outstanding,
Just moved house and transferred my sky package over what a mistake that was broadband not working properly tried explaining to various sky people but to no avail finally one said for me to sign up for max boost wifi I agreed but said could I have someone round to set it up as being in my 70s not that good with technology plus getting down on the floor to do so was asking a lot from me all she said was I will send a link Looked at link that made me even less confident to set it up tried to cancel no one was able tried to book an engineer and pay for it but was not allowed for whatever reason she said her accent was difficult to always make out I have looked at everything but sky makes it so difficult I am now looking as to how much it will cost to come out of the contract
Had an overnight stay booked. The room was supposed to be accessible for a person with disabilities, but anyone with a wheelchair would not find it easy. Tea and coffee were provided in an area outside the room, but at 6.45am there was no milk. The main problem I had was the cost, £170 and no breakfast provided. Did seem very expensive.
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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