Grate Fireplace Accessories is a UK-based retailer specializing in a comprehensive range of fireplace accessories designed for both modern and traditional settings. The company offers an extensive selection of products, including fire fenders, fire grates, ash pans, and a variety of stove accessories. Their inventory caters to homeowners looking to enhance the functionality and aesthetic appeal of their fireplaces. In addition to essential fireplace items, Grate Fireplace Accessories provides tools for installation and maintenance, ensuring customers have everything they need for a safe and efficient fireside experience. With a focus on quality and affordability, the company aims to meet the diverse needs of consumers seeking reliable and stylish fireplace solutions.
Grate Fireplace Accessories receives high praise for its excellent service and prompt delivery, with many customers noting that their orders arrive quickly and as expected. Reviewers appreciate the quality of the products, particularly the grates and hearths, often highlighting the competitive prices and the helpfulness of the staff.
However, there are significant complaints regarding customer service, with some consumers reporting long delays in receiving their orders or difficulty in getting responses to inquiries. A few customers express frustration over low-quality items and issues with products not being delivered at all, leading to feelings of being scammed. Despite these negative experiences, the majority of reviews reflect satisfaction with the overall service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 102 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.8 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 102 most recent reviews.
“I ordered free standing gas grate which was promptly delivered the very next day, every step of the way I was kept...”
“Absolute waste of time and useless customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 102 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Grate Fireplace Accessories is #4 of 5 on overall rating in this group. On service, Home Store + More scores higher (4.9 vs 4.5).
102 reviews of Grate Fireplace Accessories. Filter by what matters to you.
Over a year ago
We visited the store in April just to browse and ask a few questions. Unfortunately, there was a rather overpowering smell of stale cigarettes in the store, and as my wife suffers from asthma, we deci... See more
Over a year ago
Great selection of quality items at very competitive prices. Delivery was right on time and very quick - Customer Service Jo, got back to me straight away in the evening on an order enquiry, very impr... See more
Over a year ago
The glass arrived fairly rapidly and was fit for purpose. I would recommend these guys to a friend.
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We visited the store in April just to browse and ask a few questions. Unfortunately, there was a rather overpowering smell of stale cigarettes in the store, and as my wife suffers from asthma, we decided to leave.
I emailed my detailed requirements to their so called custom service as I couldn’t find a standard product that fitted our fireplace. After over 4 weeks and two chases for an answer they informed me they didn’t have anything that fitted the dimensions I had sent them and perhaps I would like to fill in a form and try their custom service. Absolute waste of time and useless customer service
Great selection of quality items at very competitive prices. Delivery was right on time and very quick - Customer Service Jo, got back to me straight away in the evening on an order enquiry, very impressed, Thank you
The glass arrived fairly rapidly and was fit for purpose. I would recommend these guys to a friend.
This product is very poor and parts rusted very quickly. The manufacturers say I have had the product 2 years. In actual it was one & a half of which most of the time was in spring summer & autumn. I don't disagree with the length of time I've used the bunker but it is an outdoor piece of equipment it should with stand the weather.
Amazing service from Jo who supported me with an issue that I had. I can't praise highly enough for being true to her word and delivering in time for Christmas. Customer service hero!! Thank you so very much.
WARNING!!!!!! DO NOT BUY FROM THIS STORE, THEY ARE SCAMMERS, PAID FOR ITEMS AND NEVER RECIEVED THEM AND NOW IGNORING EMAIL AND PHONE CALLS. ALTHOUGH THEY NEVER ANWERED PHONE CALLS ANYWAY. AVOID AT ALL COSTS!!!!!!!!!
We needed a new hearth to install over the top of an existing smaller concrete hearth. Ordered a white stone made to measure hearth and we're really pleased with it. It fitted perfectly and made our living room look complete.
Having struggled to find a grate for my rather small fireplace, I found one that looked right on Grate Fireplace Accessories. It came the next day, it fitted perfectly and it was far less expensive than similar grates I'd looked at online. And - a huge thumbs up for this! - it came in a cardboard box with brown paper packing inside, no plastic at all. Delighted all round.
The range and quality of their fireplace accessories was exceptional . I ordered a Matt black firescreen, coal bucket, fender and companion set.All arrived on time and certainly are an improvement on my very old, marked and difficult to clean brass.
Ordered, paid and received nothing. We have tried phoning, texting etc with no return calls or messages. Calls go straight to voice mail. Awful company and feel really ripped off by this company.
Nothing short of BRILLIANT service!!!!!! I ordered two replacement fire cheeks yesterday at 12.30pm explaining I had a very tight deadline to complete installation. They did not have them in stock but, nevertheless, Jo made sure they were delivered direct from stockist today within 24 hours. They really should give lessons on customer service and I cannot applaud Jo enough. Thank you again. M.
Oh my goodness! Where do I start. I stumbled across Grate Fireplace Accessories by chance and had my eye on a black 6 Urn Fire Fender for months. So the first 5 stars***** goes to the quick delivery! I ordered the fender on Tue 29/10 and it arrived on Wed 30/10!! Next the quality - it was really heavy and very well made, making it amazing value for money. Detailed/vintage looking fenders are not cheap!! Another 5 stars***** We decided to spray our fender gold to blend in with other accessories in the room. The spray took to the fender like duck to water. We also managed to not overspray it so it looked too gold/shiney and it matched the fire grill pretty well. Another 5***** Lastly a shout out to the lovely Jo who responded to all my emails really efficiently and promptly. I work in marketing and comms, so this type of customer service means the world to me both personally and professionally. Highly (highly) recommend Grate Fireplace Accessories for all your fire-related needs!
The customer service is outstanding. The order unfortunately was very slow in coming but that was because the courier was Evri who are very slow in the Highlands of Scotland. The tiles are great. My only gripe would be that although the packaging was excellent, the box itself was badly broken and damaged! I think for heavy goods it would be a good idea to use a stronger box.
Ordered from the company via the website - fantastic and easy. Had a query and the customer services were really helpful. Delivery of the goods were prompt - in fact quicker than stated. Had to return the fire parts (through nobody's fault) and easy to return
Credit where credit is due, they pick up the phone (so so many companies fail to answer - such a simply thing really) and then offer real customer service. Nice lady i dealt with.
Jo has been brilliant but does it take so long to get a response to simple question? ‘ What will be the overall length?’
A pleasure to deal with this company , excellent service throughout
The lady on the phone really tried to help. David
Excellent and polite friendly service and came up with the goods well before they said they would. Nothing short of fantastic.
Grate Fireplace Accessories is a UK-based retailer specializing in a comprehensive range of fireplace accessories designed for both modern and traditional settings. The company offers an extensive selection of products, including fire fenders, fire grates, ash pans, and a variety of stove accessories. Their inventory caters to homeowners looking to enhance the functionality and aesthetic appeal of their fireplaces. In addition to essential fireplace items, Grate Fireplace Accessories provides tools for installation and maintenance, ensuring customers have everything they need for a safe and efficient fireside experience. With a focus on quality and affordability, the company aims to meet the diverse needs of consumers seeking reliable and stylish fireplace solutions.
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