No delivery of item bought
No delivery of item bought. I ordered in Sept 2023, this is December 2023 and still no delivery. Scam, Scam, SCAM ALERT.

Grocery Online is an e-commerce platform that specializes in providing a wide selection of grocery products delivered directly to consumers' homes. The company aims to simplify the grocery shopping experience by offering an extensive inventory that includes fresh produce, pantry staples, household items, and personal care products. Customers can easily browse and order their essentials through the website, groceryonline.co.uk, ensuring convenience and accessibility. Targeting busy individuals and families who prefer to shop online, Grocery Online focuses on delivering quality products at competitive prices. The platform is designed to cater to a diverse customer base, including those with limited access to physical grocery stores or those seeking to save time on their shopping routines. By prioritizing customer satisfaction and a user-friendly interface, Grocery Online positions itself as a reliable option for online grocery shopping.
Grocery Online receives a mix of praise and criticism from its customers. Many reviewers commend the excellent service and timely delivery, highlighting their satisfaction with the quality of food and the efficiency of the ordering process.
Positive experiences include fast delivery and good product selection, with some customers expressing their intent to order again. However, a significant number of complaints revolve around delivery issues, with numerous reports of orders not arriving on time or at all. Some customers describe their experiences as disappointing, citing rude delivery drivers and inadequate customer service responses. While many appreciate the service, the ongoing delivery problems and lack of communication leave a sour note for others. Overall, the sentiment leans positively, but the delivery concerns cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 142 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2023.
| Month | Average | Reviews |
|---|---|---|
| Dec 22 | 5.0 | 1 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 142 most recent reviews.
“Great food, packed well and delivered on time”
“No delivery of item bought”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 142 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Grocery Online is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.6).
142 reviews of Grocery Online. Filter by what matters to you.
Over a year ago
No delivery of item bought. I ordered in Sept 2023, this is December 2023 and still no delivery. Scam, Scam, SCAM ALERT.
Over a year ago
Great food, packed well and delivered on time. Thank you!
Over a year ago
This is very unfortunate that the package has not been delivered on the given address. We are still struggling to get it.
Over a year ago
I hate it when my orders aren’t delivered on time. I really do.
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No delivery of item bought. I ordered in Sept 2023, this is December 2023 and still no delivery. Scam, Scam, SCAM ALERT.
Great food, packed well and delivered on time. Thank you!
This is very unfortunate that the package has not been delivered on the given address. We are still struggling to get it.
I hate it when my orders aren’t delivered on time. I really do.
Never delivered on the committed time
Did not get the delivery . Waiting for refund
Excellent selection of the Haldirams products I was looking for. Competitive price and fast delivery. They were out of stock of one item, but informed me and refunded my payment immediately. I recommend Haldirams One Minute Khana to anyone who enjoys spicy plant based Indian dishes.
Ordered online and next day groceries delivered.
Order was placed on 10 Dec 2021 but received in Jan 2022
Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yesterday (30th), still waiting! They were supposedly despatched on the 29th, and they are frozen items! I dread to think where they are kept stored. I will NEVER use this site again, or any company using APC as their courier service. Considering the hefty postage costs I expected a speedy service! Updated. The items arrived and shows signs of thawing and the package was soggy! So much for "frozen food can withstand 3-4 days"!
Good service, will order again definitely
The delivery driver was rude to the extend of being threating. I complained and not even a reply to my email. Will not be using them again.
great experience...& timely delivery..
Extreme bad experience Order delayed by week Excess charged has not been reversed
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all, customer care number does not work. Shouldn't have trusted this website.
Excellent service
Not Delivered on time.
Order delivered partially with no information on when the remaining order will be delivered, its been 3 weeks.
Brilliant, thank you! Great products and great prices. Free prompt delivery. I couldn't ask for better :)
Excellent service as always, on prompt delivery. One of the item was wrongly delivered but they exchanged it quickly without any hassle. Would be great if they can add more brand of Chapatti flour like elephant gold. One of the favourite online shop.
Grocery Online is an e-commerce platform that specializes in providing a wide selection of grocery products delivered directly to consumers' homes. The company aims to simplify the grocery shopping experience by offering an extensive inventory that includes fresh produce, pantry staples, household items, and personal care products. Customers can easily browse and order their essentials through the website, groceryonline.co.uk, ensuring convenience and accessibility. Targeting busy individuals and families who prefer to shop online, Grocery Online focuses on delivering quality products at competitive prices. The platform is designed to cater to a diverse customer base, including those with limited access to physical grocery stores or those seeking to save time on their shopping routines. By prioritizing customer satisfaction and a user-friendly interface, Grocery Online positions itself as a reliable option for online grocery shopping.
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