Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
Grubhub receives overwhelmingly negative feedback from customers, with many expressing frustration over order issues and poor service. Reviewers frequently report problems such as delayed order transmissions, missing items, and cold food upon delivery.
Complaints about customer service are rampant, with many stating that their concerns go unresolved or are met with inadequate responses. While a few customers highlight positive experiences with the food quality and timely deliveries, these instances are rare. The app's failure to provide accurate updates also contributes to dissatisfaction. Overall, the sentiment is largely negative, reflecting significant issues with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.6 | 32 |
| Aug 25 | 1.6 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats”
“They don't care at all to take responsibility for their own mistake and their customer reps are ignorant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: Grubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
60 reviews of Grubhub. Filter by what matters to you.
Tell your drivers not to pickup any order that doesn’t have tamper proofed packaging or sealing it’s always gruhub then the food cold and not normal 45min-1hr late always gruhub tighten up grubhub stricken your requirements to your delivery service of “food”! not “amazon stuff”
Last year I ordered thru Grubhub a few times but stopped after realizing it was too expensive, this year after not ordering for awhile, I visited their page to see the menu of a local pizzeria, they were offering a 10$ off 15$ perk, so I thought why not and started to order, when I went to check out there was no discount, it's just a bait and switch.
Had an order delivered to the wrong address, was trying to figure out how to prevent it from happening again, as the address is specified correctly but there are a large number of buildings with the same address, the building name was specified as well. Customer support is just atrocious, impossible for me to find out if I can pin the exact location (no map opens when I edit the address in the app), agent cannot tell me anything useful, finally tells me to send pics of the incorrect pin in grubhub (which is what I was asking him for the entire time). Uber eats never delivers to the wrong place and I can pin the location on a map, will just start using them. I tried Grubhub a year ago and stopped using it then also for the same reason. Prices do seem to be lower than uber eats though. Might be fine for standard addresses. Not recommended for hotels, offices, etc
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Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
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