Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
Grubhub receives overwhelmingly negative feedback from customers, with many expressing frustration over order issues and poor service. Reviewers frequently report problems such as delayed order transmissions, missing items, and cold food upon delivery.
Complaints about customer service are rampant, with many stating that their concerns go unresolved or are met with inadequate responses. While a few customers highlight positive experiences with the food quality and timely deliveries, these instances are rare. The app's failure to provide accurate updates also contributes to dissatisfaction. Overall, the sentiment is largely negative, reflecting significant issues with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.6 | 32 |
| Aug 25 | 1.6 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats”
“They don't care at all to take responsibility for their own mistake and their customer reps are ignorant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: Grubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
60 reviews of Grubhub. Filter by what matters to you.
The delivery has been good (1 instance) but I hate the website. I wrote the keyboard interface for PCs in 1981. I take it very personally when a website has NO FREAKIN' WAY to use the keyboard. Obviously programmed by millenial oxygen thieves. As if there were any other kind.
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Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
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