What types of insurance products does Lloyds Banking Group offer?
Lloyds Banking Group provides a variety of insurance products. For detailed information on specific offerings, please visit their website or contact customer service.
Lloyds Banking Group PLC operates the Halifax Market Watch platform, providing insights and reviews related to financial services, particularly in the money and insurance sector. The platform serves as a resource for consumers seeking information on various banking products, insurance offerings, and market trends. By aggregating user reviews and ratings, Halifax Market Watch aims to facilitate informed decision-making for individuals and businesses alike. Targeting a diverse customer base that includes everyday consumers and small to medium-sized enterprises, the company focuses on enhancing transparency within the financial services sector. Through its user-generated content, Halifax Market Watch enables customers to share experiences and opinions, contributing to a more collaborative and trustworthy marketplace for financial products.
Lloyds Banking Group PLC receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and branch experiences. Reviewers frequently mention long wait times on the phone, with some reporting being cut off after extended periods of waiting.
Complaints about misleading information and lack of responsiveness from staff are common, leading to dissatisfaction among customers. While a few individuals highlight positive experiences with the bank's website and app, noting good customer service in specific instances, these are overshadowed by the majority of negative reviews. Issues with insurance claims and the handling of accounts, particularly in sensitive situations like bereavement, further contribute to the discontent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“In order to do this we have LPA's in place register those took a bit of doing and throwing but I have to say closing...”
“He did not even press Lloyds to lift the emergency overdraft on my account, which had no business being there in the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | — | 46 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Lloyds Banking Group PLC is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.1).
46 reviews of Lloyds Banking Group PLC. Filter by what matters to you.
Over a year ago
My mother changed over to Lloyds from Santander, because she was constantly experiencing fraudulant withdrawls from her account. Lloyds promised to transfer all of her existing direct debits and accou... See more
Over a year ago
oh my im done with halifax and their fake promises to help me with online banking! not a bank to use if you plan to use their online system sooo fed up! moving banks shortly
Over a year ago
Messaging service told us to call, call service took 1 hour and told us to just turn up in branch, rude over the phone and condescending, branch told us we have to call. Abysmal service. I can't be... See more
Over a year ago
just spent an hour being passed from pillar to post trying to make a payment from my current account with the halifax to my credit card account with the halifax. was denied and after multiple delays t... See more
Quick answers to the questions people ask most.
Lloyds Banking Group provides a variety of insurance products. For detailed information on specific offerings, please visit their website or contact customer service.
To close an account after a bereavement, it is advisable to contact Lloyds customer service directly. They will guide you through the necessary steps and documentation required.
If you encounter difficulties with customer service, it’s best to escalate the issue through their official complaint channels. More information is available on their website.
Fees may vary depending on the specific insurance product. For accurate and up-to-date information, please check their website or speak with a representative.
Customer service hours may vary by location and service type. It is recommended to visit their website for the most current information regarding hours of operation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My mother changed over to Lloyds from Santander, because she was constantly experiencing fraudulant withdrawls from her account. Lloyds promised to transfer all of her existing direct debits and accounts over and make the experience stress free, as she is 80 years old and was deeply concerned/frightened by what was happening. Since the transfer of accounts, all of my mothers direct debit accounts and services connected to the bank have been closing down one by one, because none of them were moved over from Santander and the companies cannot claim their money. Also since the transfer she has received 5 pins from Lloyds for her card and NONE have worked leaving her with no means to get cash to pay for shopping etc. She has even spoken to the manager of the bank and nothing has changed. This is supposedly one of the UK most respectful Banks treating a pentioner like this. I spent tonight on the phone trying to calm my sobbing 80 year old mother down and reassure her that we would get things sorted. Absolutely disgusting/abusive behavior. I hold Lloyed 100% responsible for this. They should be ashamed of themselves and held accountable for their behaviour.
oh my im done with halifax and their fake promises to help me with online banking! not a bank to use if you plan to use their online system sooo fed up! moving banks shortly
Messaging service told us to call, call service took 1 hour and told us to just turn up in branch, rude over the phone and condescending, branch told us we have to call. Abysmal service. I can't believe this is the same Lloyds that I joined six years ago. How do I make a joint account? Join another bank?
just spent an hour being passed from pillar to post trying to make a payment from my current account with the halifax to my credit card account with the halifax. was denied and after multiple delays talking to different departments? was transferred to the fraud team. i'm severely disabled and only get/spend a small amount generously given to me by the government but the halifax treats this money as theirs and makes you jump through multiple hoops to do anything with it. joke bank. had enough after 10+ years and am looking to move banks. always been in credit and never missed a payment.
stop cancelling my transactions... driving me crazy!
HALIFAX BANK... UNPROFESSIONAL... I have tried to get into my account from my computer for over a month now... I am told they are calling me... then I get the message below... then I pick up my mobile right next to my computer... log into my Halifax account... and do what I have to... I PREFER TO WORK ON MY COMPUTER, HALIFAX, PLEASE CONNECT ME UP... IF YOU CANNOT GET THROUGH TO ME, SEND ME AN EMAIL!... Don't even bother telling me to phone you... you are closed when I phone you... YOU HAVE NO REASON TO DISALLOW ME INTO MY ACCOUNT FROM MY COMPUTER!... Just take the stupid block off... Have been threatening to move to one of my other bank branches for a long time now... decisions, decisions... "We tried to call you on the number you chose +440783****426 but we couldn't get through. That's very funny... my phone is right next to me... every single time... and then I go into my account via the VERY SAME phone you cannot get through to...Total Mystery!!! Metro Bank, with who I do have an account, really seem like a better option for customer service... 15/4/2021 and my account through my computer IS STILL BLOCKED... PLEASE UNBLOCK IT...
Got caught in a scam about broadband speeds recently. Since our Virgin Media is so appallingly bad, it was very believable. The upshot was a large sum disappearing from my bank account, but it was spotted very quickly and reversed. Lloyds were very helpful and efficient
i was scammed twice one year ago but i didn't received any help from Lloyds account , it were from mu creditscards and Lloyds only expect bigger payday for them because i had good job more than 200 hrs per month but now i haven't any job and paid all my saving ISA to this credits
I am running a business and use the mobile app to scan and bank cheques but this function has simply stopped working. Whenever I get to photograph "front of cheque" it logs me out. It has been behaving like this for the past 7 days. Extremely frustrating and cannot contact Lloyds as they never answer their phone.
Ref ; Lloyds Bank, 47 Milsom St, Bath BA1 1DN This branch of Lloyds bank, is full of people who hates people; they are not friendly and extremely lazy. All I wanted was a bank statement. The lady gave me a hard time and her supervisor, was like we ''can not stamp it for you'' Both ladies were EXTREMELY RUDE!! Then I saw her supervisor speaking in a very patronising way to another customer....If you hate your job don't do it!!
It's the worst Insurance company I ever had to deal with as I've home insurance with them and when I tried to claim a damage due to heavy rain, not only refused to pay, the service I received from them was unbelievable, very un-professional, disgrace to the company. This was the response from the company; "Please see attachment for a claim update Due to no email encryption please do not respond to this email address directly. If you wish to send an email, use the address provided to you by a claims handler Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 4555". I have been trying to get a feedback since the survey (11/10/20) had been carried out as nothing has been received from Halifax until now and as above there was no email address to get in touch with only phone number which the minimum waiting time is 20mins. My strong advise to all that are looking for a reasonable home insurance company, do not ever go to Halifax.
Disgraceful company, have my business banking with them and been flawless up until losing my mum and handing the account over to myself. Blaming Covid for every delay whilst not having access to a business I shared with my mum, and unable to pay staff and suppliers. In branch staff are useless and direct you to phone based business managers and they they point you back to branch staff. Shocking behaviour. Wish they had not been bailed out all those years ago and been left to go to the wall. DO NOT USE THIS BANK.... DO NOT CARE ABOUT ANYONE.... SHOCKING....
Lloyds home Insurance claim handlers are liars, liars and they are day light robbers. They have stolen my my money. Lloyds Insurance home insurance claim handlers are liars, liars and they are day light robbers. They have stolen my money. they steal policy holders money. Front-line Sales, customer service people are okay. Background claim handlers are daylight robbers. They way that the claims handling is awful, Lloyds home Insurance claim handlers harass the people. They threaten the people. They say they are the specialist teams, and they are doing wife swappings during workhours. they never approved my claim and there are many victims like me. Lloyds home Insurance claim handlers are liars, liars and they are day light robbers. They have stolen my my money. worse than pickpocketers
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I'm surprised that Lloyds bank has two stars.... With all the recent experience I can only give them 1 star!!! 1. "My voice is my password" whilst this is a great feature to allow you "in" it's not always used, why is this? In the last 10 times I used their telephone banking system it only asked me to say that phrase 4 or 5 times. At all other, I had to enter my card or account details. FIX THIS!!!! 2. They have a very cheeky message to justify the huge waiting time on the phone....along the lines..."we are very busy helping the most volunerables customers...". What a load of BS!!! Really?Would the most vulnerable be walking into the bank, on a SUNDAY????!!!! Come on....grow up and state the facts. Just don't say anything and let us wait or states the true facts why you make us wait that long. 3. Whilst I was trying to get someone on the other end, I kept on hearing how sorry they were for making me wait, but I didn't need to wait since they offer bla, bla, bla all those services online..... guess what, when the system picked up my call they asked me why I was calling.... I said "apple pay".... their system kept telling me to do all those other services that I was not calling about... WHY bother me with services that I don't want nor need to use or do????? This is somewhat clear to me that their telephone banking system needs some TLC from someone who actually knows something about customers. Please revise your system and make it user friendly. For the time being I will not use the telephone system as it is not fit for purpose. I will also consider, after 20 years with Lloyds, changing bank after all this hassle
I’m trying to track an international payment and it’s an urgent matter. It’s simply impossible to get through to Lloyd bank. Being told that there is a 40 minute wait for a business service like this is close to being abusive and certainly unworkable. It’s ridiculous to blame Covid. Business need to respond to challenges and there are armies of people who would appreciate short term contracts. It’s just not workable. I’m afraid it’s the unresponsive nature of large business and the attitude that consumers can take it or leave it
Tried getting a direct branch phone number to stop a scam on my elderly mother in law. She had been battered by a company and final , against advice paid them. This is not about privacy it is about incompetence and deliberate delay. The automated system has obfuscation and delay built in. We were asking for contact details for her to speak to someone in the branch not about any details on the account. Eventually given a number... horray...... it did not work!
Raised a valid section 75 claim three months ago - have heard nothing and cannot contact them by email, letter or phone. They say this its because of Covid but it feels more like hey are using Covid as an excuse to avoid paying out for a claim. Complained, and they apologised, payed compensation and sorted out my claim double quick. Just wish they had done this at the beginning
Raised a chargeback for a holiday that didn't happen on 13 May. Received a generic response stating that they would review my claim within 45 days. On 6 July, some 54 days after raising my chargeback, I was asked to provide proof of purchase and copies of any correspondence with the travel company, which was submitted by return. I then received a reply saying that it could take up to 45 days for them to review my claim. Three weeks later, on 27 July I got yet another message to say they would be in contact within 45 days of submitting my claim. So 75 days later I am no further forward! I have today spent 2 hours on the telephone being passed from pillar to post, all to no avail. There is no direct number for the Chargeback Department and each internal transfer takes forever to answer. Each Department lets you explain your case in full before telling you they can't help and you must be transferred an another Department with another hour long wait. Shambolic!
I am one of the Shearings holiday customers that has been left high and dry and no repayment of money spent. I used my Halifax credit card and immediatey applied for charge back as advised. It is now 7 weeks and still no joy. I am a pensioner on fixed income and cant afford to lose the money. I paid by card as I was promised protection but the bank is ignoring my claim and Ive heard nothing. Im disgusted and will be changing banks after 30 years and this is how Im treat.
Lloyds Banking Group PLC operates the Halifax Market Watch platform, providing insights and reviews related to financial services, particularly in the money and insurance sector. The platform serves as a resource for consumers seeking information on various banking products, insurance offerings, and market trends. By aggregating user reviews and ratings, Halifax Market Watch aims to facilitate informed decision-making for individuals and businesses alike. Targeting a diverse customer base that includes everyday consumers and small to medium-sized enterprises, the company focuses on enhancing transparency within the financial services sector. Through its user-generated content, Halifax Market Watch enables customers to share experiences and opinions, contributing to a more collaborative and trustworthy marketplace for financial products.
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