Havaianas Store is an online retail platform dedicated to providing a wide range of Havaianas flip-flops and footwear. The company specializes in offering quality products that combine comfort and style, catering to customers looking for casual and fashionable footwear suitable for various occasions. With a focus on accessibility, Havaianas Store serves individuals of all ages who appreciate reliable and trendy options for summer footwear. The website, www.havaianas-store.dk, features an extensive selection of Havaianas products, appealing to consumers in Denmark seeking fashionable and durable sandals. By showcasing the brand's iconic designs and seasonal collections, the company aims to meet the demands of fashion-conscious shoppers while ensuring a seamless online shopping experience.
The Havaianas Store faces significant criticism from consumers, with a staggering 88% of reviews rating it poorly. Many customers express frustration over the slow delivery times, with some waiting over two weeks for their orders without any updates.
The sizing issues are a common complaint, as several reviewers mention receiving incorrect sizes, often exacerbated by the confusing Brazilian sizing system. While a few customers highlight amazing service at specific locations, these positive experiences are overshadowed by reports of poor quality products and inadequate customer support. Issues with returns are particularly prevalent, with many stating they had to pay for return shipping despite receiving faulty items. Overall, the sentiment leans heavily negative, indicating a need for significant improvements in service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 1.0 | 1 |
| Feb 23 | — | 0 |
| Mar 23 | 1.0 | 1 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“So I emailed photos to customer service to ask if I could return the faulty pair for refund/ exchange without having...”
“Useless customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 50 out of 100 | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Havaianas Store is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.4).
60 reviews of Havaianas Store. Filter by what matters to you.
Over a year ago
Ordered goods over two weeks ago, said 3 - 5 working days for delivery. Still no sign of them despite going on holiday in the next couple of days. Avoid.
Over a year ago
It is a total disaster! It is not possible to send this flipflops back! They do not reply! The quality of the flip-flops is awful. The sides of the flipflops are cut with the kitchen knife. 2 Euro - m... See more
Over a year ago
falsche Größen im Store, total nervig! DE Sprache, aber Brasilansiche Größen Schlechte Internetseite
Quick answers to the questions people ask most.
Havaianas Store has received a mix of reviews, with a significant number of customer experiences indicating issues with product quality and customer service. It's important to consider both the volume of reviews and the rating when assessing legitimacy.
While some customers have expressed concerns about Havaianas Store, including issues with returns and sizing confusion, there are also positive reviews regarding customer service. Verified reviews can help you gauge the overall reliability of the store.
Havaianas Store specializes in a variety of flip flops and footwear, including themed and glitter styles. However, customers have noted inconsistencies in sizing, particularly with Brazilian sizing.
Havaianas Store typically accepts major credit cards and possibly other online payment methods, though specific options may vary. Customers should check at checkout for available payment choices.
The return policy at Havaianas Store has been criticized for being complicated, with some customers reporting they had to pay return shipping themselves. It's advisable to review the returns section on their website before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered goods over two weeks ago, said 3 - 5 working days for delivery. Still no sign of them despite going on holiday in the next couple of days. Avoid.
I placed an order for some new glitter flip flops and when they arrived a lot of the glitter from one of them was missing. When I checked returns info I realised I had to pay for returns! So I emailed photos to customer service to ask if I could return the faulty pair for refund/ exchange without having to pay the return fee. Their response (within 24 hours!) was to offer me the cost of my flip flops back in a gift voucher for their site with free shipping. And they did not want me to return the faulty pair. After reading the negative reviews on trustpilot I never expected the resolution I received. Thank you!
It is a total disaster! It is not possible to send this flipflops back! They do not reply! The quality of the flip-flops is awful. The sides of the flipflops are cut with the kitchen knife. 2 Euro - maximum - that is the price! I wrote 3 email, left whatsapp messages, twitter - NOTHING! No response!
falsche Größen im Store, total nervig! DE Sprache, aber Brasilansiche Größen Schlechte Internetseite
Scammers! Useless customer service! Useless website- it was impossible to file return! Avoid at any cost!
I had ordered two pairs of flip flops from the online shop one pair are perfect the other pair are faulty I have sent numerous pictures and they said they can’t see the fault I said they are faulty the trouble is you can’t send a full picture it has to be a certain size I have sent loads of pictures showing the strap on the right flip flop is not level and goes inward so does not sit on the foot correctly all I want is to return these and get a refund do you think I can get a label no I can’t I have sent loads of messages and still no label I’m getting very angry with this as I want my money back and can’t get a label to return these faulty flip flops they said ok we will send you a label but still nothing trouble is you only have a certain time to send them back so this is probably why I won’t get my label so if I was you I wouldn’t bother with this company and go else where I’m going to speak to trading standards see what they say about these faulty items I was sent and my REF number is just in case you want to send me the returns label is GB10062022-01457727
As with other experiences, the sizing is confusing - I’ve never heard of Brazilian sizing and it’s not made clear on the website. You have to pay for delivery and return so it would cost over £10 to return flip flops which cost £15. Never buying their products again.
As many of the reviews state below, their quality is very Poor. I had 4 faulty pairs, I near snapped my ankle walking in them, as they were falling apart after less than 2 months, that's a shame for the price you pay for their Havaianas products, such a bad qualitiy. My last shoes was the wrong size on their European website... The ones I've recieved are too small. Furthermore I have spent £40 GBP and their customer service wants to offer me £35 for a voucher. Why £35? If I have spent £40 GBP, yes GBP as their customer service are confused with the Euro. I don't Want to buy ANYTHING from them anymore, after 4 pairs of faulty shoes, different models, clearly their products are very very poor on quality. Why should I get the voucher if I have been clear to them I DON'T WANT TO BUY THEIR PRODUCTS ANYMORE SO I WANT MY MONEY BACK, I WANT £40 THE AMOUNT I SPENT. Do Havaianas knows the Consumer Rights Act? Awful Awful Awful company give me my money back thieves
Übler Service,retouren müssen komplett selbst bezahlt werden!Obwohl die Schuhe nicht passen zahlt man fast den halben Neupreis eine Riesen sauerrei !!Nie wieder …
Mir wurde die falsche Größe zugesendet und es ist nicht möglich auf einfache Art und Weise eine Retoure zu vollziehen. Auch wenn das eine paar Schuhe gut ist würde ich ihnen keinen Einkauf empfehlen. Ich werde jetzt über PayPal einen Streitfall einleiten müssen und dann weiter sehen.
Super schlechter retour Service !!! Weil ich schon schlechte Erfahrungen mit Retouren hatten, hab ich vor der Bestellung extra auf der Seite von Havaiana nachgelesen wie es funktioniert. Ja…! In der Theorie klang es einfach…nach 5 Tage nach Ankunft konnte ich auf der Seite unter meinen Bestellungen immer noch keine Retour beantragen…die Pakete befinden sich immer noch in Zustellung. Also rufe ich an…gibt ja extra ne Hotline für Dtl. voll gut, spricht nur keiner deutsch. In 40 min sei wohl jemand verfügbar, der meiner Muttersprache mächtig ist. Allein dabei vergeht einem ja schon alles. Nun habe ich die vorhergehenden Bewertungen gelesen und kann mir denken was folgt…
I would like to share this amazing experience I had yesterday at the Trafford centre branch of Havaianas with an amazing young girl called Remmi who went above and beyond what good customer service should look like. I won’t go into all the details of my query but the level of assistance and patience Remmi showed me was outstanding.This young lady genuinely cares about her customers and it showed in her attitude and interaction with me. Thank you Remmi x
Leider wurde meine Rücksendung falsch bearbeitet. Ich habe für unsere Kinder jeweils 2 großen bestellt. Davon musste je eine paar wieder zurück. Die Rücksendung als an zu melden war recht umständlich. Leider wurde nur ein Paar Schuhe erstattet obwohl ich 2 zurück gesendet habe. Eine Rückmeldung auf meine Frage zu einer weiteren Erstattung ist auch nach 4 Wochen noch nicht erfolgt.
Terrible customer service and had to hound them to get any response. They did eventually solve my issue but that’s after far too much time chasing to arrange a return of some flip flops which were totally the wrong size! Awful.
As many of the reviews state below, the shoes are the wrong size on their European website... The ones I've recieved are so big, I nearly snapped my ankle trying to walk around in them. Furthermore it's £4.90 postage & £4.90 return so essetnially I've spent about £10 and a lot of time to move a box around. What's worse is the flip flops I ordered took so long to arrive that I can't now buy them in my size.
Ich warte leider auch seit 3 Wochen auf meine Rückerstattung. Ich rate auch von Bestellungen bei diesem Shop ab.
Die Firma stellt falsche Rechnungen aus viel mehr Produkte als bestellt. Ich habe 2x die richtige Rechnung verlangt, damit ich die MWSt. Abrechnung mit dem Zoll machen kann und mein Geld zurück bekomme. Dann wurde mir gesagt Havaianas zahlt es mir direkt zurück. Nach weiterem mehrfachen nachfragen immer noch kein Geld bekommen...Betrug mehr kann ich dazu nicht sagen.
Awful service. Wrong size pair of shoes sent to me in May. Returned in June. Mid August still chasing for refund! DISGUSTING SERVICE. No apology, Emails rarely answered and when they are they do not give the right info, I am still chasing for the postage which they promised to refund. Don't buy from this store you will regret it if you need any customer service! I will update this post if I ever get the postage cost back
Leider kann ich den Store nicht empfehlen. Ich warte seit 18.6.2020 auf die Rückerstattung meines Geldes. Nie mehr bestelle ich in diesem Shop. Man lernt nie aus.
Order in 6/6/20. More than one month later nothing. Send 2 emails for costumes Service and had no response. I think this is a fack site
Havaianas Store is an online retail platform dedicated to providing a wide range of Havaianas flip-flops and footwear. The company specializes in offering quality products that combine comfort and style, catering to customers looking for casual and fashionable footwear suitable for various occasions. With a focus on accessibility, Havaianas Store serves individuals of all ages who appreciate reliable and trendy options for summer footwear. The website, www.havaianas-store.dk, features an extensive selection of Havaianas products, appealing to consumers in Denmark seeking fashionable and durable sandals. By showcasing the brand's iconic designs and seasonal collections, the company aims to meet the demands of fashion-conscious shoppers while ensuring a seamless online shopping experience.
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