Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
Landing acquired Barsala, and with it a few apartments in a newly constructed building (still under construction at the time of writing). They were easy to book a short-notice lease with, and furnished their property cost-effectively.
Jorge was kind, efficient, patient and answered all my questions. He was quick to come up with the numbers needed and contrasted other options for me so I knew I made the right choice. Everything played out exactly as he told me it would. I'm very happy with his service!
Landing’s apartments are a beautiful place to live. They are comfortable, clean, and new, and you’ll find everything you need.
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Your company assisted us with a difficult situation when we needed short term, furnished rentals for our student interns. I am working with Jazmin Rico Ruiz, who was in communication with me daily until we found the right fit. She worked with my dates, was very pleasant, and responded quickly. I was very happy to have found the Landing and to work with Jazmin.
This is the worst company. We had nothing but problems for 5 months, all the properties were terrible and had nothing but problems, some were so outdated and not luxury at all. We refused to stay in one anymore and they still charged us for a month that we didn't use and now that payment is on my credit report as a negative after they said it would be removed because it wasnt valid. I've been lied to many times, they said it would be removed 3 times and it's still on there. Management is terrible. Response time is terrible. Now it's time to get a lawer involved. SCAM!!!!
This company has been charging me for annual memberships over the past two years that I have tried cancelling on numerous occasions. When I last called they tried gaslighting me into thinking that I had a current reservation (which is insane, I know where I currently live...) based off of a CANCELLED reservation I had made in 2023. They store your account and payment info, and the only way to delete it/cancel anything is on their end. This company is a total scam, don't get involved unless you're cool with them having your info and charging you forever.
I've stayed with Landing in Aurora Colorado for a little over 2 years now, and have had an excellent experience with them. The entire process has been extremely easy with them, from move in to even changing apartments when I wanted something bigger. Anne is the manager I've dealt with (whenever I had any questions), and she's always been very responsive and helpful!
Jasmine Rico Ruiz was an outstanding client representative. She took a couple of situations with our rental property and quickly fixed what could have been difficult situations for my tenants.
6/7/2025 Update: HelloLanding did NOT handle my issues within the promised 7 Day Guarantee period. They offered $250 compensation (the same as they give for a referral) and waived my final cleaning fee ($150). BTW, read it carefully. All they offer is to "allow you" to move and not necessarily within the same property!! My last stay had response issues with the 24/7 "help" line, but the actual apartment lived up to the advertisement (curated, home experience). This unit did not. No walkthrough was conducted. It was NOT cleaned well unless you are a student (nasty air vents, dirty kitchen fixtures, dirty floors except in the middle, etc.). It is in serious need of a repair and paint job (looks like student housing). There was broken furniture on my porch that took 2 weeks or more to replace. Temporary "supplies" were few and USED! Broken lights in bath and kitchen. No blanket for bed and extremely thin cotton bed linens. Kitchen was NOT well equipped, warped frying pan, no measuring spoons, serving dishes, etc. The soft-close door to the apartment doesn't "close" all the way. You must always remember to pull it shut after you enter with your hands full of groceries, etc...hopefully no one is lurking around...they think its good enough ladies! MOST importantly, the 24/7 service is nothing more than an answering service now. They will be super polite but can never actually help you. They simply give the message to your GM (who is usually out of state, probably not in your time zone and doesn't work weekends). Blessing did as good a job as she possibly could working within the confines of the Landing Org Structure and company processes and policies. For instance, she had to "escalate" replacing the damaged furniture, but wasn't authorized to do this task from management until long AFTER the 7 day guarantee. When escalating above the GM, district personnel will not set up specific times to call to address issues preferring to say, call whenever, and then they are not available. Wait times have been 15-20 minutes, and then you are told they are "busy" today. Whaaaaat? They have poor relationships with the properties (maintenance in particular) and neither the Landing customer sales people or the GMs are very familiar with the properties/apartments they sell/manage from out of state. I was put in an apartment across from the railroad tracks. He had no idea. I had to cancel multiple business meetings to address these issues. No hit the ground running here, business travelers. And it is NOT a curated, all the joys and safety of home experience. Everyone will always be super nice, but very little will be done especially in a timely manner. I'm going back to corporate housing! It seems they are investing in a lot of technology and not much for boots on the ground. A common practice for Venture Capital start-ups that can run through personnel but use the tech stuff for the next venture. Hourly contractors are used for all the onsite stuff and overworked. GM turnover seems to be high. You will not see your "host" again after being checked in to the apartment. TrustPilot rankings are padded with constant requests for you to rank interactions. I suggest you wait until you understand the product/service in which you have invested before helping out the contract workers who are doing the best they can to pick up the slack.
My check in was a little rough, my gps took me to the church across the street when I put the address for this complex in. I wasn't sure which building I was in when I made it here. The instructions said to use the Landing app to unlock the door, it should be updated to say you need the Latch app to open the door. I had to call the emergency line to get access with a temporary code. The instructions also said my door was the second on the right, which it is not. It would be nice if there were essentials, such as toilet paper, paper towel, dish soap, more washer pods and dishwasher pods for longer stays. Other than that, the place is clean, it's a nice area it seems. Parking is safe and easy to find. I love the amenities, the gym and pool as well as an area to clean your vehicle. Price is reasonable for what you get. I would recommend.
Wonderful renting platform with very helpful coordinators. Residents are in high-quality.
I think it’s a great option if you’re between places or cities and don’t mind paying a little more. The space is also very well furnished.
The apartment was just as described as well as the pictures. Check-in made simple with very detailed instructions. Michelle, the Manager in Huntsville was very proactive in assisting me to find a place in Cleveland, to be closer to my Mother, who isn't doing well. She definitely went the extra mile for me and I so appreciate it! I would highly recommend the Landing!
This was a great neighborhood! Went running for about 3 miles for two days to check things out! Very lovely! The complex was very quiet. Was weird checking in online, I was not comfortable giving out my personal info but once I realized that’s how I check in, made it easier. F er lt weird going in yo the asked office but then it all clicked. Communication was a little slow when trying to connect to the internet but I did get an answer. Then the pool was closed & was not communicated about those available to customers. Nice amenity to have. Parking was busy but always found a spot! Did I say quiet! So quiet. It was clean but I’m a cleaner so see everything! Love the checkout list, very helpful!
I worked with Carlo Dimas, who was very helpful and responsive in helping me to reserve a short-term apartment halfway across the country. He answered the phone (a rarity in the service industry these days) and always followed up on my questions and issues.
The website was very user friendly. Once I found an apartment in an area we felt safe in I reached out for assistance. Ernesto was a blessing. Patient with my many questions and extremely knowledgeable. We walked step by step through the process and wait for our May move in. Excellent Customer Service and very responsive. I will use Landing again and definately Ernesto! Regards, Carol
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
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