Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
Snowbird here. Last minute booking into the PHX area. Wanted Scottsdale since we lived there until 2020. This apartment in Tempe was the only thing available within our budget,...so, I booked it. A bit of a learning curve to start with both the Landing and Ten01. We are SO happy here that we have already booked next winter here in the same complex with The Landing.
Fran was great she got me extended another month and made it very easy!! The move in was easy, the apartment and community was great!
Beware! There is a reason they make you pay for the entire stay upfront and only give you 7 days to decide if you want to stay. This was the worst experience I’ve ever had with a short term or any lease. Do not use this company unless you don’t care about cleanliness or running water. I wondered why they make you pay for the entire lease up front and now I know. The first seven days (the period they give you to decide if you want to stay) was fine. Afterwards the water pressure decreased until it was almost non existent. I could no longer wash my dishes and the shower stopped working. After making complaints, phone calls, and inquiries over a dozen times the issue was never fixed. They eventually said they could move me to a new unit, but none were available on the day I could move. I’m not taking off work and lose pay and stipend to move my things from one crappy place to another with no garante that it’s any better. Adding insult to injury, when I moved in, there was left over takeout lasagna in the microwave, the bedding had definitely not been washed since the last resident, there was hair EVERYWHERE, and the bathtub had paint peeling on the floor. This place was absolutely horrid and they were absolutely no help in resolving the issue. Use this company if you want but it’s to your own detriment.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We paid Landing $7456 in November of 2024 for a two month rental in Feb/March 2025. We specifically booked in advance and paid in full to select a unit we wanted with amenities we needed due to health. Two days before we moved, while we were in transit to the unit, we were informed by the apartment complex that the amenities included in our rent, would not be available. The apartment complex notified Landing of this in December 2024 but Landing failed to share the information with us. We attempted to resolve this issue with Landing for weeks through phone calls and letters. Landing refused to amicably resolve this. We filed a credit card dispute for a reasonable partial amount. The bank is holding the dispute amount and waiting on the Landing to respond. We arrived at our PAID IN FULL rental this afternoon to see an eviction notice on our door. Landing is threatening to evict us tomorrow if we don't give them an undisclosed sum of money, even though we paid in full 4 months ago. This entire experience has been a giant nightmare and the worst trip of our lives. They have our money and we have nowhere to go tomorrow if they evict us. We tried calling them and they said we could only email their legal team which hasn't responded. I commented on the Founder, Bill Smith's recent Linkedin post about our issues and he deleted all of my comments and blocked me instead of trying to resolve our issues.
We rented a very nice unit with LVT and tile flooring, which is mandatory due to my wife's allergies. Very few hard flooring inits are available, so we were very happy to get this lovely unit. With a few small issues when we moved in, Landing was quick to respond. We are in downtown Tucson and parking is provided, but it is wise to verify parking requirements a few days ahead of moving in as it takes a couple of days to get your pass. Everyone we have met or communicated with at Landing and in the development management have been friendly and helpful. Landing has recently acquired some very nice new units in the Tucson vicinity.
I love the responsive staff
Hello landing has impeccable customer service, I called for answers to a few questions and spoke Ernesto he not only answered my questions but shared his direct line and number to text him at for any further questions. Most companies give you a number and you speak with someone different every time you call. Hello landing makes you feel so welcoming and comfortable like you’re a special loved one. Honestly everyone should experience a stay with hello landing. You will truly rethink your decision for home buying and renting.
My room was really nice and clean and the bed is super comfortable. I was really skeptical about staying here at first because I didn’t see many reviews, maybe because Landing (Hager and York) is a newly renovated facility. I’m super happy that I am renting here because the customer service reps are top tier. I’ve been speaking to Max who is superb and Manny is just a gem. They have made my stay just marvelous. Jimeisha is also wonderful as well.
Instructions for check in were super easy. The apartment is extremely nice and clean. It was well stocked with everything we needed. There were even several rolls of toilet paper, paper towels, laundry and dish pods for us to get started with. Brand new bedding and bath towels. Customer service is top notch! We are very well pleased with this experience. The only 2 things I would change would be to add a key card in addition to the digital entry just in case there are issues with phones and adding a space for a pantry.
I spoke to two other gentleman about my situation that I was having with the noise coming into my room of Corporator Housing I was renting from Hello Landing and once they looked up my account info they told them how the person of Sydney would be the one I would have to deal with since she put some type of notice on my account information. She is with the Hello Landing Help Stay department. Sydney was not getting back with me on communications of texting until I let her know I couldn’t take the noise of humming and vibration into my room and that I was having to sleep with ear plugs to try and silence the noise but it so load and I was also concern that this was a big safety issue by me not able to hear smoke detectors sound or sirens. I let Sydney know that I was moving out on the end of the month February 28th that couldn’t take it anymore after putting up with it for 2-1/2 months I was done. Sydney didn’t get back with me till I texted her the morning I left at 10 am and she still didn't respond for awhile then she finally got back to me and said I would have to pay money for doing this. It wasn’t till I spoke to Fran that I finally felt she listened to what I had to say and she was very nice to do so, she didn't promise me anything but said she was sorry that this happened and that I would still have to pay but at least she talked to me and understand how I felt. She said she would correct the recent charged for the month of March’s since I didn't live there anymore and would get back to me on how much I would have to pay for the early termination fee would be. Fran did call me back a couple hours later and told me she was able to get the termination fee waved but I would still need to pay the $295.00 clean fee. I told her she did a awesome job and made my day and I had no problem paying that cleaning fee. I also told Fran I will definitely use Hello Landline in my future travel stays since I do travel for work being in construction. Thanks again, Fran!!!!
I was helped through the entire process over a period of two or three days by Fabian Colin. Professional, available whenever needed, a true asset for the comoany
I wish I had listened to the reviews, but Landing's customer service is extremely poor. I cannot in good faith recommend this place. Not worth the price. Poor business model and willing to screw over loyal members for a dollar.
I have not moved into the unit yet but the experience Ive had thus far with Carlo Dimas was seamless. He was patient, informative and followed up to ensure I had no questions. The extra effort with this agent was refreshing and gave me reason to recommend hello landing’s service. Thx Carlo!
I stayed in unit 2609 for a month and found the unit to be clean, organized in the kitchen. The bathroom was good and clean. I bought an extra pair of towels because I used the gym frequently—which was also convenient. The whole experience was seamless with clear instructions about how to get there, access the unit and how to check out. I would definitely seek to stay here again in the future.
People, please avoid this company. I truly believe they hire bots to write positive reviews. This company is just a bad start up with very poor customer service. In fact, they don’t care about their customers once they receive the money. We used landing in Miami for a period of three months. Apartments were given to us very very dirty and they charge cleaning fee upfront. Even bed linens were used and dirty. When you contact customer service, they don’t respond or they give different information every time because they are a lot of clerks sitting on their app and they don’t know exactly what to do. The last thing that happened was that the place got roaches everywhere and when asked to move us to a different place since we had a newborn with us and couldn’t use pest control. They offered other options but requested to pay monthly rent for them. If something goes wrong in the apartment, if its filthy, infested with roaches, they will do nothing, only for more money. Don’t waste your money for this awful company, better to use more experienced platforms that will take care of their customers.
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
This profile hasn't been claimed by the business owner.
