Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
I would give 0 stars if I could. Coming from a property manager, the communication with this company is by far the WORST I have ever experienced. Additionally, they early terminated their lease and never paid the fee. Some kind of company... what a joke.
We using Hello Landing for our corporate housing since 2022. Its always pleasure to work with Hello Landing and specially with Jordan. She is absolutely amazing to help us in every way and has gone above and beyond for us. Everything is handled seamless and promptly.
Jazmine has been absolutely amazing and has gone above and beyond for me. She has truly made this process seamless and any issues that arose were handled promptly and without added stress to me. I will be using Hello Landing for all my corporate housing needs as well as referring HL to everyone.
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We have been using Landing for short term stay for a while and booked many apartments. Landing makes the whole process oh so easy!! Excellent communication, friendly professional staffs, reliable local support and great teamwork. Their app is very convenient, too. We're glad Landing exists!!!
I stayed in two units this week. Everything from check in to the buildings have been perfect. My host went above and above to welcome me to the city.
Guest host Bobby is very responsive. I feel safe, valued, and well cared for.
AVOID. This company will do anything to ensure they profit off of you & will do little to care about your actual experience. While the Standby Pass seems cool in theory, it’s actually a nightmare. The apartments are never clean. Used hairbrushes, fast food wrappers under the bed; dirty and used dishes. Bugs and bath tubs that back up with dirt and unusable for days because they don’t prioritize maintenance. The worst part, though, is their “customer service.” Every rep you talk to will tell you a different story. They all have different rules and will mess up your reservations because they do not understand how their company works. On top of that, you are forced to call customer service because you can do very little yourself on the actual app. If you want to submit a ticket via the app, you are forced to call — that is if you can even find a customer support number. The entire experience is honestly a true nightmare and it’s actually cheaper to book Airbnbs because there is so little availability with their standby program you will have to pay for expensive nights somewhere else after you’ve been bumped every week with no options left in the area. I honestly wanted to love this program, but it is by far the biggest waste of money and headache I’ve had. Avoid at all costs.
Reyna was extremely helpful during our search for a 30 day rental (re-modeling) and during the verification process. We drove by the site yesterday and look forward to our stay.
Easy to access the home and great place.
We had an excellent experience with Landing, from their 24/7 support team to the overall cleanliness and consistency of the apartment. Everything was exactly as advertised, which unfortunately hasn’t been the case with other properties we've found on Marriott's Home & Villas platform. We're currently visiting different cities as part of a long-term plan to relocate, and we're actively considering to rent through Landing’s app for furnished apartments or go with options like Airbnb, Zillow, or Furnished Finders for homes. Landing has made a strong impression with their their service, reliability, and quality control set them apart. We’ve already referred several friends and family members to Landing. Their professionalism and consistency have earned our confidence, and we’ll continue to use them as we explore cities across the country. Highly recommend.
We had an urgent need for an apartment starting that weekend. We needed it close to the office since it was for an employee relocating to the area. Jazmin provided a perfect spot for a better price than other vendors I was checking with. The employee was able to check in easily just a couple of days after we booked the apartment, and he was pleased with the space and the location. Jazmin and Landing have quickly moved to the number one spot for temporary housing!
Properties are beautifully clean And all the team are amazing!!!
The apartment is nice and comfortable. The Landing has been great to work with. We arrived late in the evening on the first night of our stay, and missed our appointment with the host, but they were able to walk us through the process of what to do when we arrived and were available by text to ensure we got into the apartment and had everything we needed. They let us know we were short some silverware and stemless wine glasses, which they delivered very quickly to us in the next couple of days when it was convenient for us. Note that we did have plenty of silverware and stemmed wine glasses, so it wasn't an issue at all. The apartment was very clean. We also lost a keycard, and they were quick to deliver TWO replacements. I always had pleasant interactions with them.
Fabian was courteous and very helpful! He was patient with questions. He made sure to take my concerns into consideration and he found a location that met all of our needs. Fabian was a pleasure to work with and he represented your organization well!
Very nice and had everything I needed for a furnished rental including kitchen items. It was surface level clean, but I did some deep cleaning upon arrival. Slightly on the expensive side but worth it.
Easy to find, clear check-in instructions, spacious, clean, well equipped. Amenities (workout facility, pool) were both nice and convenient. Only issue during our weeklong stay was a leaking Keurig. Management replaced it immediately upon request. We were impressed by their responsiveness. Would definitely stay again!
Beautiful new cottage was fully furnished. And immaculately clean. All requests were handled in a timely manner by friendly staff.
Absolutely everything has been exceptional! From prior to us even arriving the communication has been outstanding. Our AirBnB is gorgeous, very clean, has everything you'd want available , has amazing Amenities and everyone within the complex is incredibly friendly. We have dealt with Colby and he has been an absolute dream. He has not only been incredibly professional but incredibly welcoming and so thoughtful for our entire trip!
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
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