Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	160	100%	+0.2	● Low

4.4 / 5 overall

160 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 4.6▲ 0.2
12-month avg: 4.4
All-time: 4.4
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
LandingThis company	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.6 out of 5 (good)	3.2 out of 5 (fair)	+5%	160
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050

Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).

Reviews

100 reviews of Landing. Filter by what matters to you.

4.4ⓘ

Customer reviews (160)

0 reviews in the last 12 months

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Laura Van Winkle

1 review

Aug 12, 2025

Josh was phenomenal

Josh was phenomenal! Excellent service, and the apartment is gorgeous! Moving to a new city and unfamiliar with the area, Josh was able to find us an apartment near my work. Top-notch service!

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Sean Sands

1 review

Aug 11, 2025

Great location, and even better service

I’m renting from Landing while relocating from the West Coast, and the experience has been excellent. The apartment is in a great, transit-friendly location overlooking a stream valley park. But what really stands out is the service. Alphiena, the area general manager and my point of contact with the apartment building, is outstanding. She anticipates needs before they become problems, communicates clearly, and resolves issues with remarkable speed. When I locked myself out this morning, one call had me back inside within minutes. That kind of personal, hands-on attention is rare, and it’s made this life transition so much easier.

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Melissa Bruhl

1 review

Aug 10, 2025

Summer Apartment was Great!

We rented an apartment for the summer for our college aged daughter for her summer internship. From the initial booking process through to her recent move out, Landing provided a great and easy experience. Her apartment was adorable and comfy and in a very safe and secure area that was important to this mom. Landing’s app is easy to use to stay across payments and any needs that arose. They were very responsive to the one maintenance call that we had. I’d like to give a special shout out and appreciation for Caroline, who was our Landing agent in Fort Worth - Sweet, kind and very attentive. I love the Landing model. It’s a great solution for short term living arrangements! I would use them again!

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christine yanni

1 review

Aug 3, 2025

Absolute worst experience- black mold

Absolute worst experience. For my first landing in Cali, I flew across the country to move in and was not able to get the keys on my scheduled move in day, although it was unlocked. I got the apartment ready for the next 5 days, but couldn’t lock my door at any point. I was hours away from packing everything back up and putting it in storage and then I finally was able to get the keys. It’s supposed to be a seamless move in, but the apartment complex required additional paperwork from me, wanted me to pay a fee, and overall I was left on my own to work with the property manager who was extremely mean and unaccommodating. Once I finally moved in, the apartment was fine. The apartment complex chose not to continue with Landing after my year lease, so I had to find somewhere else to move with 2 weeks notice. The only comparable place, Landing sublet through so there were no TVS, dressers, or bedside lamps in the rooms. When I contacted Landing, they told me that because it was through a different company, they were not responsible to have these items. After much back and forth they eventually sent TVs, dressers, and bedside lamps. There was an ant problem, but they sent out an exterminator. My last landing I moved to Florida. The people I originally worked with there were great. Since this was also my second home, I would message and have my apartment checked the week I’d be arriving to make sure all appliances were working and everything was fine with the apartment. The final time I did this, the contact for Landing in this area changed and therefore they would not send anyone out to check. I arrived on a Saturday night to my apartment COMPLETELY covered in black mold, from the ceiling to my drawers, to all my personal belongings. Long story short, I was only reimbursed for up to $130 a night for the hotel I had to stay in (the hotel was over $200 a night). And after many calls and reaching out to the CEO via Linkedin, we ended up on an email chain by accident where they were talking poorly about us and our situation. No one was willing to take responsibility or help. Eventually they agreed to pay me $1,000 for property loss- after many many phone calls from my end. There was zero communication from Landing, even with me reaching out constantly. I left thousands of dollars in that apartment as I couldn’t take anything with me because it was covered in black mold. The customer service was a terrible experience and I feel fortunate that this was not my first home or I would have been left homeless.

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Month	Average	Reviews
Jan 25	5.0	2
Feb 25	3.8	19
Mar 25	4.5	21
Apr 25	4.6	27
May 25	4.4	16
Jun 25	3.9	14
Jul 25	4.7	20
Aug 25	4.5	31
Sep 25	4.6	10

Landing reviews & trust report

Landing has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 138 positive reviews

Top complaintsof 21 negative reviews

How it compares

Reviews

Customer reviews (160)

Josh was phenomenal

Great location, and even better service

Summer Apartment was Great!

Alternatives to Landing

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

Routes Car Rental

The CrowdTrust Experience⭐

Everything Good but ..the floors

Excellent customer service

Do not stay here.

Despite check in challenges I ll rate this a 5

Amazing service

The experience was normal at the…

Caroline was great!

Absolute worst experience- black mold

Aphiena is so helpful and pleasant!!!!

My experience with getting latch…

Houston Area Feedback

HELLO LANDING WAS EASY TO USE

Very spacious and elegant…

Easy to work with and fast

Landing has taken care of me and really…

I think today I had the best experience…

Perfect Location

About Landing

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