What services does Home Done provide?
Home Done offers a range of home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.

Home Done is an online retailer specializing in a wide range of furniture for the bedroom, dining room, and living room. The company sources direct factory deals, allowing it to offer customers competitive prices on products such as wardrobes, sofas, beds, and more. Home Done also manufactures its own line of sofas and wardrobes, ensuring quality and affordability for consumers. Targeting budget-conscious shoppers in the UK, Home Done provides a user-friendly shopping experience on its website, www.homedone.co.uk. Customers can explore various departments, including beds, sofas, and outdoor furniture, while benefiting from features like free shipping to most of the UK mainland and a straightforward 30-day return policy. Overall, Home Done aims to meet the needs of individuals and families looking for stylish and functional furniture solutions at low prices.
Home Done receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the fast delivery and good communication, often highlighting timely arrivals and sturdy products, such as tables and wardrobes.
However, a substantial number of consumers express dissatisfaction with the company's handling of orders, reporting issues like receiving the wrong or damaged items and difficulties in obtaining refunds. Complaints about poor customer service and additional fees further contribute to a negative perception. While some customers commend the quality of their purchases, others warn against potential scams and advise caution. Overall, the sentiment is divided, with a notable portion of customers feeling let down by the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 57 |
| Sep 24 | 3.1 | 57 |
| Oct 24 | 3.4 | 46 |
| Nov 24 | 3.0 | 40 |
| Dec 24 | 2.6 | 46 |
| Jan 25 | 2.9 | 78 |
| Feb 25 | 3.3 | 62 |
| Mar 25 | 2.8 | 62 |
| Apr 25 | 3.6 | 58 |
| May 25 | 3.4 | 52 |
| Jun 25 | 2.9 | 36 |
| Jul 25 | 3.5 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good price and fast delivery”
“Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | +8% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Home Done is #5 of 5 on overall rating in this group. On delivery, Home Detail scores higher (4.4 vs 3.2).
1,000 reviews of Home Done. Filter by what matters to you.
Over a year ago
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
Over a year ago
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as... See more
Quick answers to the questions people ask most.
Home Done offers a range of home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call or visit our website to confirm current operating hours and schedule an appointment.
You can reach Home Done through our main phone line or website contact form. Our customer service team will help connect you with the appropriate department for your needs.
We offer consultations for potential projects. Contact us to discuss your specific needs and learn about our estimate process and any associated fees.
Our service areas may vary depending on the type of work needed. Please contact us with your location to confirm if we can provide services in your area.
Professional licensing and insurance requirements vary by location and service type. We can provide information about our credentials and coverage when you contact us for your specific project.
You can schedule an appointment by calling our office or using our online booking system if available. Our team will work with you to find a convenient time for your consultation or service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 45% are 1–2★.
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as had never heard or used them.
Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending wrong item damaged and going through PayPal it's up to me to put there mistake right by paying for the sofa to be shipped back so I can get a full refund and still be out of pocket.
Missing box for a bed then delivered on another day. Wrong size mattress also arrived, still trying to get a replacement sorted. Asked if I would consider the larger mattress despite it being too wide for the bed! Really?
This company is a scam. There worst delivery experience I have ever had, late delivery, extra fees, lies, abusive drivers and then no refund. Customer service are trained with a script on how to scam you. No consideration for your rights as a consumer. Avoid at all costs otherwise you could lose alot of money.
Delivery on time and great very sturdy table....very pleased
I was kept up to date about my delivery every step of the way. My wardrobe arrived on time and was very well built by the 2 very polite people who delivered it. It was my first time buying from this company I will use again and would recommend them.
Awful experience refused my exchange/refund after sending me wrong item, avoid this company at all cost
My order turned up the very next day amd is just what I wanted
Excellent service. I had ordered a vanity stool, and it was delivered the very next day! Great quality and service
poor quality, damaged cabinet fronts. kitchen very small and low. The shipment was delivered separately in 8 packages by 8 different couriers
My purchase of my new bed was great from start to finish. Great communication on everything from ordering to delivery.Arrived on time . Easy to make up as per instructions. Very happy with my lovely new bed
Great customer service
Takes too long to arrive and they charge you money if they have to climb stairs
Well my new sofa is just perfect I love it and it was so cheap too a really good bargain I would recommend my friends to you
I had paid for a right side chelsea sofa, cancelled it reading the reviews on Trust Pilot, didn’t go ahead with delivery. Thought I will get my amount back. But they charged 129£ for just taking back the package!!!! Got lucky though what if I had got the product and had to suffer with it !
Customer services are fabulous! Informative, quick to respond and extremely helpful
Sent me a sofa different from the one advertised. Was told they changed the design because of customers complaints the cushions fall off !? My problem is...its different and not the same. Even the colour is different. No refund offered. Want to charge me for collection too ! Don't buy the Jumbo cord corner sofa.
We understand that schedules can change and strive to accommodate our customers when possible. Please contact us as soon as possible if you need to reschedule or cancel an appointment.
Warranty terms may vary depending on the type of service provided. We'll discuss any applicable warranties or guarantees with you before beginning work on your project.
We accept various payment methods for your convenience. Please ask about accepted payment options when scheduling your service or consultation.
Project timelines vary significantly based on the scope and complexity of the work. We'll provide you with an estimated timeline during your consultation based on your specific needs.
Whether you need to be present depends on the type of service being performed and your preferences. We'll discuss access requirements and scheduling options when you book your appointment.
Home Done is an online retailer specializing in a wide range of furniture for the bedroom, dining room, and living room. The company sources direct factory deals, allowing it to offer customers competitive prices on products such as wardrobes, sofas, beds, and more. Home Done also manufactures its own line of sofas and wardrobes, ensuring quality and affordability for consumers. Targeting budget-conscious shoppers in the UK, Home Done provides a user-friendly shopping experience on its website, www.homedone.co.uk. Customers can explore various departments, including beds, sofas, and outdoor furniture, while benefiting from features like free shipping to most of the UK mainland and a straightforward 30-day return policy. Overall, Home Done aims to meet the needs of individuals and families looking for stylish and functional furniture solutions at low prices.
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