Home Needs Appliances Repair and Sales is a North London-based company specializing in the repair and sale of household appliances. The company provides comprehensive repair services for a wide range of appliances, including washing machines, dishwashers, refrigerators, ovens, and cookers. It also offers a selection of new appliance models from trusted brands such as Bosch, LG, and Samsung, catering to both residential customers and landlords in London and surrounding areas. With a team of qualified and experienced technicians, Home Needs Appliances Repair and Sales aims to minimize disruption in customers' daily lives by promptly addressing appliance malfunctions. The company's focus on reliability and professionalism ensures that customers can count on them for efficient and effective solutions when they encounter issues with their essential household equipment.
Home Needs Appliances Repair and Sales generally receives positive feedback for its service quality and customer support. Reviewers frequently highlight the professionalism of the staff, noting prompt and efficient repairs, particularly for washing machines and microwaves.
Many customers appreciate the transparency in pricing, with no hidden fees, and commend the friendly attitude of the team. However, there are notable complaints regarding delivery issues, particularly with fridge/freezer orders, where some customers experienced delays and dissatisfaction with the product upon arrival. Additionally, a few reviewers express frustration over unresolved financial matters, indicating a lack of responsiveness in certain cases. Overall, while the majority of experiences are favorable, the company could improve its delivery and customer service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“I got a new Fridge from them, very good service and very good customer service team”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | 11 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Home Needs Appliances Repair and Sales is #2 of 5 on overall rating in this group.
11 reviews of Home Needs Appliances Repair and Sales. Filter by what matters to you.
Over a year ago
A great professional job and repaired my washing machine within the call out charge , even though it took some time. No further charges They kept me appraised of all stages and provided photographic... See more
Over a year ago
I got a new Fridge from them, very good service and very good customer service team
Over a year ago
I called them for my oven. Exceptional service. Specially Daniel gave me fantastic service. Above all very reasonable prices. I will highly recommend them.
Over a year ago
They owe me 500 GBP, I paid a lot of money and hours and they didn't care.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
A great professional job and repaired my washing machine within the call out charge , even though it took some time. No further charges They kept me appraised of all stages and provided photographic evidence. Apart from Parts , there are no extra or hidden charges
I got a new Fridge from them, very good service and very good customer service team
I called them for my oven. Exceptional service. Specially Daniel gave me fantastic service. Above all very reasonable prices. I will highly recommend them.
They owe me 500 GBP, I paid a lot of money and hours and they didn't care.
I had a problem with my microwave and I have called these guys again and they came look at it and they fixed it. They installed it back so happy with the service I received and I would recommend them to anybody who wants to buy or sell any Appliances.
Recently bought a washing machine... Staff very friendly and the service was very fast without cutting down on quality and care High recommend
Very good service and highly recommended
I recently used Home Needs Appliances for my washing machine repair, and I must say that I had a great experience with them. From the very beginning, everything was transparent and straightforward - there were no hidden costs or surprises. The customer service was excellent, and the repair was done quickly and efficiently. I was kept informed throughout the process, which was reassuring. After such a positive experience with the repair service, we decided to purchase a new fridge freezer from Home Needs Appliances. The price was very competitive, and the delivery was prompt and hassle-free. The installation was also perfect, with the team taking great care to ensure everything was working correctly before leaving. Overall, I have been thoroughly impressed with Home Needs Appliances. Their commitment to customer service and satisfaction is evident, and I would not hesitate to recommend them to anyone in need of home appliances or repairs. Thank you for such a great experience.
such a expert staff, my washing machine had a issue, they came on the next day and fixed it in the 30 minutes wow! . engineers were so professional and patient they answered all my questions. I’m so happy to use Home Need Appliances.
Thank you home needs really appreciate it I bought a washing machine and fridge freezer Same day delivery very happy with the price and Service they very friendly highly recommended Home needs thanks once again
I ordered a fridge/freezer from this shop which was, eventually, delivered at 9pm, despite being given several estimated delivery times. However, the door on the fridge/freezer would not close properly and there was a hole in the freezer door. I reported this and they came to take it back. I then went back to the shop and specifically stated that I wanted a 50/50 frost free. When it arrived it was the wrong size, a 60/40, not what I had ordered, so they took this one back. The third was delivered and although it was the correct size, I found hairs in the freezer compartment and immediately contacted them and was told it had been due to the weather whilst they were delivering it. I did not want to make a fuss, so I filled the freezer with food. However, the next morning, there was a puddle of water on the floor beside the freezer, it was not working at all and all my food was defrosted. I then found a sticker on the back of the fridge/freezer which stated "CURRYS FAULTY ITEM", even though I had been assured it was brand new. After several calls and being given a time slot for uplift, they finally came 2 days later, time I had to take off work. I emailed several times to complain and seek compensation for the food waste and time off work. Only one of my calls was answered, but they subsequently hung up the phone. They have since said that they did not charge me for a delivery or collection of the faulty goods and have now been ignoring all emails and phone calls.
Home Needs Appliances Repair and Sales is a North London-based company specializing in the repair and sale of household appliances. The company provides comprehensive repair services for a wide range of appliances, including washing machines, dishwashers, refrigerators, ovens, and cookers. It also offers a selection of new appliance models from trusted brands such as Bosch, LG, and Samsung, catering to both residential customers and landlords in London and surrounding areas. With a team of qualified and experienced technicians, Home Needs Appliances Repair and Sales aims to minimize disruption in customers' daily lives by promptly addressing appliance malfunctions. The company's focus on reliability and professionalism ensures that customers can count on them for efficient and effective solutions when they encounter issues with their essential household equipment.
This profile hasn't been claimed by the business owner.
