Can not unsubscribe keep on taking…
Can not unsubscribe keep on taking money out of my bank

Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
Itch receives a generally positive reception from customers, with many praising the excellent flea treatment and reliable delivery service. Reviewers highlight the convenience of the subscription model, noting that it makes it easy to keep their pets free from fleas and other issues.
The service is described as quick and helpful, with many appreciating the responsive customer support. However, some consumers express frustration with the effectiveness of the flea and worm treatments, claiming they do not work as expected. Additionally, a few customers report negative experiences with customer service, particularly regarding delays in responses and refund issues. Despite these criticisms, the overall sentiment remains favorable, with many satisfied with the service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent flea treatment and delivery service is always on time”
“charged , took money and refused a refund after i emailed customer support with “24 hour response time” hours before...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Itch is #5 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 4.2).
60 reviews of Itch. Filter by what matters to you.
Can not unsubscribe keep on taking money out of my bank
I did not receive my last order and never received a reply to my email. Sadly had to cancel my subscription
charged , took money and refused a refund after i emailed customer support with “24 hour response time” hours before they should’ve closed their line with no response, responded 5 days later saying they’d already shipped the parcel and can’t refund . ( i bought next day delivery too)
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Didn’t receive flea treatment
Having read a few reviews, I was quietly confident about buying Itch for our pet Collie ‘Bess’, who was in a seemingly constant cycle of fleas, which were driving her crazy. Having tried a number of remedies, including vets issues, Itch one seemed promising, so we bought it from our local pet superstore, and started the process. As it was another of the ‘pipette on the skin’ type of things, we first bathed her, then cut her hair short, as well as making a clearer spot on the neck to ensure skin contact. The box clearly stated that we would be getting clear in 24 hours, and fresh flea visitors and eggs, larvae etc. were not going to survive either. So 36 hours later, and no change, we started fearing the worst, and decided to contact Itch to get advice, and enquire about next move, as we couldn’t now just try something else as she was now full of their treatment, and were afraid of hurting her with something else. To the credit of customer service, they did reply quickly, suggesting the time to wait was 48 hours, not the 24 we were told on the box, which seemed strange, but we let that go. They did say they needed details and order numbers from them, as they didn’t have our details online (because we bought from a pet store I assume) which I also assumed as you would, got their stocks from the company, which I could obviously prove as we had a receipt. However, that aside, we decided to give it longer to wait for the anticipated improvement, but now, 6 days on, absolutely no improvement whatsoever, and as I write this, at 4am, having been woken by her scratching herself to bits, and picking through her coat, like a doting chimpanzee parent! can only conclude, this is not going to work, and are now effectively “locked out” for a couple more weeks, before we can look elsewhere. Massively disappointed, as is Bess!,
Didn’t work at all on my dog, in fact she ended up getting infested with them leaving me to treat my home for weeks and having to take my dog to the vet to get stuff from them. No reply from the customer service team either. Would definitely not recommend
The itch flea product that I was sent initially thought was good 👍 until my cat ended at the vets due to the chemicals making him seriously unwell and causing him to lose all his hair and costing an arm and a leg to get him better In conclusion just get the stuff from the vets it does cost more but you know what your getting
Well i am being charged more and more more each month, i thought it would get cheaper if anything
Was giving my 2 cats and found fleas they have been giving every month so do trust them
Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
This profile hasn't been claimed by the business owner.